Then and now – reportable incidents and complaints – VIC

Incident reporting and complaints management in VIC

Under the NDIS Commission, registered providers must have an incidents management system in place to record and manage incidents (including allegations) that occur while providing supports and services to people with a disability.

All providers, registered and unregistered, must also have an in-house complaints management and resolution system and support participants to make a complaint.

This document provides guidance on the reporting of incidents and complaints in Victoria prior to, and from 1 July 2019.