General enquiries
Top call centre questions
Before contacting us, please check if your question has already been answered. Topics relate to providers, training, worker screening, and much more.
- Emailed letter to unregistered providers
- NDIS Commission portals: I need help.
- Logging in with myID and RAM: How do I set them up to access the portals?
- Training and qualifications: What’s required to deliver supports or services?
- Complaints: Who can I complain about?
- Registered versus unregistered providers: What’s the difference?
- Provider registration: How long does it take to get approved?
- Conflict of interest: How can I tell if a provider or worker has a conflict of interest?
- Worker screening: How do I apply for or renew a worker screening check?
- Subcontracting: Can I subcontract as a registered provider?
- COVID-19 and infection control: Do I need to report a case of COVID-19?
- Unpaid invoices: I'm a provider and my invoices haven’t been paid.
- Provider numbers: How do I get my provider number?
- Becoming a provider: What do I need to do?
The NDIS Commission is currently experiencing a large volume of calls with longer than usual wait times.
If your question is about using the new NDIS Commission portal, please see if it’s answered here:
- NDIS Commission portal (New) toolkit
- Which portal do I use?
- New NDIS Commission portal login
- Current portal issues
- Step-by-step user guides:
If you've got an error message or had a technical issue in the new NDIS Commission portal, submit the details in the portal technical help form.
If your question isn't addressed by these options, please contact us using the details below.
Make an enquiry
Phone 1800 035 544 Monday to Friday:
Western Australia: 7:30am – 3:30pm
All other states and territories: 9am – 5pm
Closed: Public holidays in your state or territory
Email contactcentre@ndiscommission.gov.au
Or complete this contact form:
Further information
TTY 133 677 Need an interpreter?
National Relay Service: ask for 1800 035 544
Postal address
NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2751
Media enquiries
Email media@ndiscommission.gov.au
Request an NDIS Commission speaker or representative at free events
Get technical help with an NDIS Commission portal
Other enquiries
NDIS plans or funding: National Disability Insurance Agency (NDIA)
Worker screening: Worker screening | NDIS Quality and Safeguards Commission
1800 RESPECT: 1800 737 732
Lifeline: 13 11 14