The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

We will work with NDIS participants, service providers, workers and the community to introduce a new nationally consistent approach so participants can access services and supports that promote choice, control and dignity.

When will we start operating?

We will start operating progressively around the country from 1 July 2018 to 1 July 2020. Until we start in your area, your current state or territory requirements for quality and safeguards will continue to apply. You can find out more by checking the map.

What will we do?

We will:

  • respond to concerns, complaints and reportable incidents, including abuse and neglect of NDIS participants 
  • promote the NDIS principles of choice and control, and work to empower participants to exercise their rights to access good quality services as informed, protected consumers
  • require NDIS providers to uphold participants' rights to be free from harm
  • register and regulate NDIS providers and oversee the new NDIS Code of Conduct and Practice Standards 
  • provide guidance and best practice information to NDIS providers on how to comply with their registration responsibilities including how to provide culturally responsive and appropriate disability supports 
  • monitor compliance against the NDIS Code of Conduct and Practice Standards including undertaking investigations and taking enforcement action 
  • monitor the use of restrictive practices within the NDIS with the aim of reducing and eliminating such practices 
  • lead collaboration with states and territories to design and implement nationally consistent NDIS worker screening
  • focus on education, capacity building and development for people with disability, NDIS providers and workers
  • facilitate information sharing with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.

What about the NDIA?

The NDIA will continue to:

  • deliver the NDIS—providing individualised plans and support to people with disability, and coordinating service bookings, payments and access to plans for providers
  • handle complaints about the NDIA itself, and participant plans.

The NDIA will also continue to be responsible for the registration and regulation of NDIS providers, until the NDIS Commission begins operating in each state and territory. We will work closely with the NDIA to make the transition as smooth as possible for everyone.

Find out more about the NDIA.

More information