People with disability have the right to be safe. They also have the right to receive quality supports and services from NDIS providers and workers.
The NDIS Commission works to uphold the rights of people with disability. These rights include:
- the right to dignity and respect
- the right to live free from abuse, exploitation and violence.
We do this by:
- empowering people with disability to exercise choice and control in the supports and services they receive, while making sure proper protections are in place
- providing information that helps people with disability and their families or advocates to make informed decisions about NDIS providers
- making sure concerns, complaints and incidents are managed effectively by the NDIS Commission and NDIS providers
- supporting a strong and viable market for disability supports and services.
Provider and worker obligations to people with disability
The NDIS Code of Conduct supports the rights of people with disability in the NDIS to have access to safe and ethical supports and services.
Your NDIS provider or worker needs to:
- provide you with quality supports and services that are safe
- deliver those supports competently and with care
- make sure you feel safe to raise concerns or complaints with them
- handle concerns or complaints about the quality and safety of your supports quickly and effectively
- respect your right to express yourself and make decisions for yourself
- respect your privacy
- act with integrity, honesty and transparency
- do everything they can to prevent you from experiencing violence, exploitation, neglect, abuse or sexual misconduct
- act quickly and effectively if you do experience incidences of violence, exploitation, neglect, abuse or sexual misconduct
- be fair with their prices or fees, for example:
- not ask you to pay too much
- not make you pay more for the same item or service than a person who isn’t an NDIS participant
- give you a clear explanation when and why a fee is higher, such as for items that are customised for you.
The NDIS Code of Conduct is available in Easy Read format Easy Read: NDIS Code of Conduct.
Your provider or worker must also offer you interpreter services if you need this to access your supports.
For more information about providers and workers obligations under the Code of Conduct, see:
Resources: What a breach of the Code of Conduct can
look like and what to do when it happens
Information about participant rights in First Nations languages
We have audio information about the rights of NDIS participants in your language.
Eastern Arrente — Tyerrtye kenhe rights
Transcript
Tyerrtye kenhe rights
Warrkene mape-le ngenhe arratye arntarnteretyeke, itne alakenhe mpwaretyeke:
- tyerrtye mape mwerre atnyenetyeke
- mwerre warrke irretyeke.
Itne mwantye warrke irretyeke.
Ante itne akaltye anetyeke.
Unte NDIS tyerrtye aneme, unte alakenhe anetyeke:
- mwerre anetyeke
- NDIS warrkene mape-le arratye nghenhe arntarnte aretyeke
- unte ahentye ante arratye arelhemele anetyeke
- arratye atnyenetyeke ante nghenhe mwerre respect-emeletyeke
- mwerre anetyenhenge nhenhe mape-engtyele, atweme aketyenhge, akurne ngenhe ileme ante ahe-akngerre aneme-aketyenge
- NDIS warrke irretyeke arratye tyerrtye mape-enge ante mane awethe anetyele anetyeke.
NDIS warrekene mape-le itne arratye arntarntereme ante mwerre-entye atnyeneme.
Problems kwene anenhe anenhe.
Mwerre kwenhe aneme unte ahentye apeke aneme angketyeke:
- nthakenhe irreke
- unte apeke ahentye aneme angketyeke warrke or mwerre-entye atnyeme.
Warrke anwerne kenhe tyerrtye-enge arratye arntwirrkeme. Alakenhe anteme anwerne mpwaretyeke:
- Anwerne anteme rules mape irrernetyeke tyerrtye warrkene mape-le mwerre arntarnteretyeke ngenhe.
- Anwerne anteme warrkene mape mwantyele areme arratye itne urrkapetyeke.
- Anwerne-le arratye antheme education ante nthakenhe atnyetyeke tyerrtye warrke mape tyerrtye disability akerte.
- Anwerne-le anteme arlkereme warrkene mape itne apeke arratye irrkepeme.
Unte apeke ahentye aneme awethe awetyeke nthakenhe NDIS Commission nhenhe akerte ngenhe arratye support-emeletyeke rights ngkwinhe website nhenhe araye ndiscommission.gov.au
Kimberley Kriol — Bla alabat rait
Transcript
Bla alabat rait
Wen provida en weka duimbat sebis en sapot bla yu jei labta:
- kibum alabat seif
- bla duim gud job.
Deigim keya bla wen im duimbat job.
En abum rait wan skill bla duimbat job.
Ip yu NDIS participant, yu abum rait bla:
- fil seif
- gajim quality sapot en sebis bram NDIS provida en weka
- tjujim en abum control bla yu ronwan sapot
- gajim rispek en dignity bla hau alabat tridim yu
- noma lib garra abuse, neglect, eniwan yujimbat yu en duimbat biolens
- noma beim mo bla sebis den eniwan hu noma NDIS mob.
Most NDIS probida trai bla duimbat hiwan quality bla sebis en sapot.
Bat, samtaim im garra brablem.
Im rait bla yu bla tokap wen:
- samting wrong
- yu garrim complaint bla yu sebis or sapot.
Mela job bla stikinap bla participant raits. Mela duimbat lagajat na iya andanith:
- Mela meigim rul bla hau provida en weka garra bi en tridim yu.
- Mela meigim sho weka im gud bla duimbat samting.
- Mela gibit en trainembat pipul hau bla wek garra pipul garrim disability.
- Mela deigim action bla provida en weka hu noma duimbat rait ting.
Ip yu wandim faindat mob bla hau NDIS Commission sapot yu rait yu gin gu na mela websait ndiscommission.gov.au
Walpiri — Participants kirlangu rights
Transcript
Participants kirlangu rights
Kajingki providers-rlu manu warrkini-rli deliver mani nyuntu nyangu services manu supports, ngulaju yungulu:
- jana safe mardani yapa panu-juku
- warrki ngurrjungka karri.
Warrki-jarrimi yungulu care kirli.
Manu right skills mardani.
If nyuntu NDIS participant, mardani kanpa rights, ngulaju kujaku:
- safe nyinanjaku
- quality supports manu services maninjaku NDIS providers manu warrkini jangka
- choice manu control mardaka nyuntu nyangu supports-ku
- treat-I mani yungu-ngkulu dignity manu respect kirlirli
- free nyinanjaku abuse, neglect, exploitation manu violence kijaku
- nati yangka extra nganta charge-I maninjaku yapa NDIS participants wardingki wangu piya.
Panu yangka NDIS providers-ju kalu nyina yungulu jana nganta yinyi good quality services manu supports.
Kala ngari ka problem-rlangu karri yangka.
Ngurrju wangkanjaku-ju kajinpa:
- nyanyi nyiya marda wrong-ju
- kajinpa complaints mardani nyuntu nyangu services manu marda providers kurlu.
Nganimpa nyangu warrkiji uphold maninjaku participants kirlangu rights-ki. Kuja jarrimi kila-karnalu:
- Set-I mani karnalu rules wati yangka nyarrpa yungulu behave jarrimi providers manu warrkini wati nyuntu kurra pinangu.
- Nyanyi karnalu jana ngana warrkini suitable certain roles-kuju.
- Yinyi karnalu jana guidance manu education yapa kuju kuja kalu warrki jarrimi disability kirli.
- Action karnalu kanyi jangkardu providers manu warrkiniki yangka kajili warrki wangu nyina.
Maya pina jarrinjaku NDIS Commission-rli support mani japa kangku nyuntu nyangu rights-ji nyangka nganimpa nyangu website ndiscommission.gov.au rla.
Yolngu Matha (Djambarrpuyngu dialect) — Participant-gu rights mala
Transcript
Participant-gu rights mala
Balanyamirriy-li providers-dhu wu djamamirriy gama nhungu services ga supports, walal dhu:
- warrpan nha safe-gum
- latju kum djama.
Djama walal djaka kurr rom gurr.
Ga right yan skills mala ngayatham.
Ngunhiyi nhe NDIS participant, nhungu ga ngorra right:
- nhedhu safe yan
- marram quality supports ga services NDIS providers ga djamamirri-wung
- ngayathma ga djarryunaraw ga control nhungu supports-gu mala
- treated nhunany dhuka dignity ga makmakdhunamirriy rom dhu
- nhina abuse-mirriw, neglect-miriw, exploitation ga violence-mirriw
- yaka dhuka nhunany charged dharrwany ngunhiyi dhuka djulk-maram ngunhiyiny walalany ngunhiyi walal yaka NDIS participants.
Dharrwany NDIS providers-dhuny li birrkayun gama manymak quality services ga supports mala.
Yurr sometimes-dja li problems mala.
Manymak yan wanganharaw-dja:
- ngulanha wrong-dhin
- ngayatham nheka complaint nhungu services-gu wu supports-gu.
Limurrung-guny djama uphold dhuka participants-gu rights mala. Bitjan limurr-li balanyaraw-dja:
- Ngirrpan limurr-li ga enforce rules nhaltjan dhuka providers-dhu ga djamamirr mala ganhamirr ga treat nhunany.
- Limirr-li make sure djamamirr mala suitable certain roles-gu mala.
- Gurrpan limurr-li guidance ga education ngurkali mala ngunhiyi walal lika djama disability-mirri wal mala.
- Take action limurr-li providers ga djamamirri wal ngunhiyi walal gi yaka djama nhakun nhaliyak balang walal-gi yuwalk-dja djama.
Nguhiyi nhe djal bulu marlngmaranharaw ngunhiyi nhaltjan lika NDIS Commission-dhu supports nhungu rights nhe balang visit limurrung website dhiyal ndiscommission.gov.au
English — NDIS participant rights
Transcript
Participant rights
When providers and workers deliver your services and supports, they must:
- keep everyone safe
- do a good job – they must do their job with care and have the right skills.
If you’re an NDIS participant, you have the right to:
- be safe
- get quality support and services from NDIS providers and workers
- have choice and control over your supports
- be treated with dignity and respect
- live free from abuse, neglect, exploitation, and violence
- not be charge extra than people who are not NDIS particpants.
Most NDIS providers try to deliver good quality services and supports. But sometimes there are problems.
It’s always OK to speak up when:
- something is wrong
- you have a complaint about your services or supports.
Our job is to uphold participant rights. This is how we do that:
- We set and enforce rules about how providers and workers must behave and treat you.
- We make sure workers are suitable for certain roles.
- We provide guidance and education to people who work with people with disability.
- We take action against provider and workers who do not do what their supposed to.
If you want to find out more about how the NDIS Commission supports your rights, you can visit our website at ndiscommission.gov.au
Concerns about providers or workers
If you’re concerned that a provider or worker isn’t following the NDIS Code of Conduct, you should talk to your provider or with us. Concerns can be brought up by anyone, including:
- people with disability
- family members and friends
- carers
- workers
- providers.
I'm concerned about a breach of the Code of Conduct
Report an issue or make a complaint about a provider or worker
Using unregistered providers and workers
Only self-managed or plan-managed NDIS participants can choose to get supports and services from unregistered providers.
If you’re planning to hire an unregistered provider, you’re encouraged to check that their workers have completed an NDIS Worker Screening Check.
You’ll need to apply for access to the NDIS Worker Screening Database to search for workers.
Human rights guidance
The NDIS Commission has developed a human rights guidance paper and human rights guidance poster that describes:
- how we think about human rights
- our 3 human rights duties:
- a positive duty
- a participation duty
- a duty of candour
- our human rights action statements.
See the:
In August 2024, the NDIS Commission’s Regulatory approach was updated to include our human rights duties and action statements.
Consumer rights for people with disability
When you buy goods and services, you have consumer rights under the law. This includes when you buy disability related or NDIS goods and services.
The Australian Competition and Consumer Commission (ACCC) has information about your consumer rights as a person with disability: