In September 2024, the previous Minister for the NDIS, announced the intention to introduce mandatory registration for providers of Supported Independent Living (SIL), Support Coordination and Platform Providers. The NDIS Quality and Safeguards Commission is consulting with the disability sector to implement these changes.
The ‘What we heard’ reports from public consultation on SIL, Support Coordination and Platform Providers are available below. Thank you to everyone who has contributed to this important work.
Public consultation has now concluded, and the NDIS Commission is considering implementation approaches.
Supported Independent Living (SIL)
Multiple independent reviews and inquiries have recommended strengthening regulatory oversight to improve the quality and safety of SIL supports. Currently there is limited oversight of unregistered providers delivering this support and no way to ensure they meet quality standards.
Mandatory registration is a first step to responding to these recommendations and will assist to uplift quality and safety standards for participants who are reliant on SIL supports.
Public consultation on SIL mandatory registration commenced in November last year and concluded in March 2025.
Targeted consultation with members of the disability community concluded in July 2025 and will directly inform the how the NDIS Quality and Safeguards Commission transitions the SIL sector to new regulatory settings.
Supporting documents:
- Supported Independent Living 'What we heard' report – Standard Version | Easy Read
- Supplementary Data
- Consultation Paper SIL-Support Coordination Mandatory Registration – Standard Version | Easy Read
Support Coordination
Multiple independent reviews and inquiries have recommended strengthening regulatory oversight to improve the quality and safety of Support Coordination. Currently there is limited oversight of unregistered providers delivering this support and no way to ensure they meet quality standards.
Mandatory registration is a first step to responding to these recommendations and will assist to uplift quality and safety standards for participants who are reliant on Support Coordination supports.
Public consultation on Support Coordination mandatory registration commenced in November last year and concluded in March 2025.
Targeted consultation with members of the disability community concluded in July 2025 and will directly inform the how the NDIS Quality and Safeguards Commission transitions the Support Coordination to new regulatory settings.
Supporting documents:
- Supported Coordination 'What we heard' report – Standard Version | Easy Read
- Supplementary Data
- Consultation Paper SIL-Support Coordination Mandatory Registration – Standard Version | Easy Read
Platform providers
Platform Providers offer an innovative and flexible way for NDIS participants to access NDIS services and supports. However, multiple independent reviews and inquiries have identified more regulatory oversight of Platform Providers is needed to improve service quality and safeguards for participants.
Since November 2024, the NDIS Quality and Safeguards Commission has actively engaged with providers, workers and participants about registration of Platform Provider services. Activities ranged from public and targeted consultation activities to a series of industry forums with providers which wrapped up in May 2025.
Supporting documents:
- Platform Providers 'What we heard' report - Standard version | Easy Read
- Platform Providers Supplementary Data
- Platform Providers Definitions Paper
- Consultation Paper Platform Providers – Standard Version | Easy Read