The NDIS Commission works to make sure NDIS participants receive safe, high-quality supports and services. We set regulatory priorities based on areas of greatest risk for people with disability and the NDIS.
Our annual regulatory priorities complement our strategic plan, corporate plan, regulatory reform program and other strategic initiatives of the NDIS Commission. They are underpinned by a focus on human rights and delivering a sustainable future for the NDIS.
Regulatory priorities for 2025-26
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The reduction and elimination of regulated restrictive practices
- As a human rights regulator, we prioritise and promote safe, high-quality services that support dignity, inclusion and remove barriers to people with disability fully joining in society.
- The use of restrictive practices not only infringe on a person’s rights or freedom of movement, but can also be traumatic, dangerous and breach basic human rights.
- We will focus on making sure human rights are central to disability supports and services by working to reduce and eliminate the use of restrictive practices.
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Strengthened oversight and regulation of unregistered NDIS providers and sole traders
- Being unregistered does not shield providers from obligations under the NDIS Code of Conduct and the reach of the NDIS Commission. The community expects NDIS providers to meet high standards, registered or unregistered.
- We will focus on strengthening oversight and regulation of unregistered NDIS providers and sole traders. For example, we will take decisive action against unregistered providers for serious breaches the NDIS Code of Conduct that infringe on the human rights of people with disability and undermine the integrity and sustainability of the NDIS.
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Provider obligations to support participants to proactively identify and manage high-risk health concerns
- Poor health outcomes and potentially avoidable deaths remain a significant issue in the disability sector.
- It is not acceptable that people with disability die or experience poor health outcomes where this can be prevented and proactively managed.
- We will monitor and take strong action against providers who are not meeting their obligations to support participants to proactively identify and manage high-risk health concerns, for example, through mealtime management, wound management and timely access to health services.
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Provider obligations to support, train and monitor appropriately skilled and capable workers
- Poor work practices and insufficient worker training continue to impact the delivery of high-quality supports and services.
- Providers need to have proper systems and processes in place to ensure workers have the capabilities and support needed to do provide safe and quality supports and services.
- We will prioritise action that ensures providers are meeting their obligations to support, train and monitor appropriately skilled and capable workers.
Our regulatory priorities reflect the current NDIS legislative framework and market intelligence. As an agile, responsive regulator, our focus may shift in response to regulatory reform or new trends and issues that emerge.