Our regulatory priorities

The NDIS Commission works to make sure NDIS participants receive safe, high-quality supports and services. We set regulatory priorities based on areas of greatest risk for people with disability, and the integrity of the NDIS. 

We also monitor time-critical, heightened and emerging areas of risk for people with disability and the NDIS. We do this so we can target our effort and resources where they are needed most.

Our annual regulatory priorities complement our strategic plan, corporate plan, regulatory reform program and other strategic initiatives of the NDIS Commission. 

Regulatory priorities for 2026-27 

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NDIS providers who are implementing regulated restrictive practices and are not registered to do so   

• As a human rights-focused regulator, we promote safe, high-quality services that uphold dignity, foster inclusion and remove barriers to people with disability.
• Regulated restrictive practices remains a complex and deeply entrenched issue. They can limit a person’s rights and freedom of movement and may be traumatic or dangerous. 
• We are committed to keeping human rights at the centre of disability supports. Through high-quality, evidence-based positive behaviour support, we aim to reduce, and over time, eliminate regulated restrictive practices. 
• Providers must protect the rights of people with disability and improve quality of life by using evidence-based positive behaviour supports that reduce and stop regulated restrictive practices. 

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Exploitative, coercive and dishonest behaviour which puts participants at risk of harm and undermines the integrity of the Scheme

• All providers (both registered and unregistered), workers and key personnel must act with integrity, honesty and transparency, and prevent and respond to exploitation, neglect and abuse.
• We will focus regulatory action on providers that put NDIS participants at risk of exploitation and harm, including through dishonest, coercive or misleading behaviour. 
• We will prioritise strategic and decisive action against providers that exploit participants or the NDIS, including through unfair pricing, sharp or predatory conduct, inappropriate inducements, regulated promotional activities, false or misleading representations, and serious breaches of the NDIS Code of Conduct.
• We will place focus on providers operating in rural, regional and remote areas, building outreach and regulatory engagement to strengthen visibility, regulatory action and maintain trusted local relationships.

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Governance failures impacting the quality and safety of supports in high-risk settings

• This priority targets systemic governance and workforce capability failures that allow preventable risks and harms to persist in high-risk service settings.
• We will take decisive action against providers that seriously breach the NDIS Code of Conduct or fail to meet NDIS Practice Standards within defined periods, including obligations relating to mandatory registration of Supported Independent Living and relevant Practice Standards.
• We will target governance and workforce failures that create systemic risks to quality and safety. This includes ensuring providers have effective staff training, policies and procedures, and complaints and incident handling mechanisms to identify, escalate and manage preventable harm. 
• We will focus on provider compliance with Commonwealth workplace laws, recognising that fair and lawful workplace relations practices, and the protection of worker rights are critical to the delivery of safe, high-quality supports and the integrity and sustainability of the NDIS market.