People with disability are supported in their everyday lives though NDIS supports and services. The NDIS Commission regulates NDIS services and supports with nationally consistent systems, protections and education.
We work with NDIS participants, service providers, workers and the community to make sure participants have choice, control and dignity when they access high-quality supports and services in safe environments.
NDIS Commission actions and aims
To improve the quality of the NDIS supports and services, the NDIS Commission:
- regulates and registers NDIS providers
- monitors NDIS providers and their compliance with the NDIS Code of Conduct and NDIS Practice Standards
- receives and responds to concerns, issues, complaints and reportable incidents about NDIS providers, including abuse and neglect of NDIS participants
- guides NDIS providers to effectively receive and manage concerns, complaints and incidents
- educates, guides and provides best practice information to NDIS providers
- conducts investigations and enforcement actions
- coordinates nationally consistent NDIS worker screening with states and territories.
Our work with NDIS participants, providers and workers is guided by these aims:
- NDIS participants have choice, control and dignity.
- NDIS participants are empowered, informed, protected consumers who exercise their rights to quality services.
- NDIS providers uphold participants’ right to be free from harm.
- People with disability, NDIS providers and workers will be supported to access education, development and capacity building.
- Restrictive practices are reduced and eliminated through monitoring and education.
- Collecting and analysing unique NDIS data will help to identify trends and changes in the NDIS market. It will identify emerging benefits and risks, service delivery trends, and quality issues that help governments shape the NDIS over time.
- Information is shared with the National Disability Insurance Agency (NDIA), state and territory authorities and other Commonwealth regulatory bodies.
The National Disability Insurance Scheme Act 2013 sets out the functions of the NDIS Commission and quality and safeguarding obligations in the NDIS.
The NDIS Commission and the National Disability Insurance Agency (NDIA)
The NDIS Commission is independent of the NDIA, but we both play a part in delivering the NDIS.
What the NDIS Commission does:
- looks at the safety and quality of supports and services funded by the NDIS
- guides providers and workers to follow the Code of Conduct and NDIS practice standards
- looks at fair pricing for NDIS-funded supports and services
- guides providers in using behaviour management plans to reduce restrictive practices
- receives and actions issues and complaints from people with disability who have concerns about the safety and quality of NDIS funded supports and services.
What the NDIA does:
- provides individualised plans for people with disability
- coordinates service bookings, payments and access to plans for providers
- receives complaints about NDIS funding and plans
- detects and investigates allegations of fraud.
The NDIS Commission does not regulate the NDIA. Complaints about the NDIA or participant plans should be made directly to the NDIA.
Information about the NDIS Commission in First Nations languages
We have audio information about the NDIS Commission in your language.
Eastern Arrente — Nhenhe NDIS Commission akerte ante nthakenhe itne mpwareme
Transcript
Tyerrtye kenhe rights
Warrkene mape-le ngenhe arratye arntarnteretyeke, itne alakenhe mpwaretyeke:
- tyerrtye mape mwerre atnyenetyeke
- mwerre warrke irretyeke.
Itne mwantye warrke irretyeke.
Ante itne akaltye anetyeke.
Unte NDIS tyerrtye aneme, unte alakenhe anetyeke:
- mwerre anetyeke
- NDIS warrkene mape-le arratye nghenhe arntarnte aretyeke
- unte ahentye ante arratye arelhemele anetyeke
- arratye atnyenetyeke ante nghenhe mwerre respect-emeletyeke ​
- mwerre anetyenhenge nhenhe mape-engtyele, atweme aketyenhge, akurne ngenhe ileme ante ahe-akngerre aneme-aketyenge
- NDIS warrke irretyeke arratye tyerrtye mape-enge ante mane awethe anetyele anetyeke.
NDIS warrekene mape-le itne arratye arntarntereme ante mwerre-entye atnyeneme.
Problems kwene anenhe anenhe.
Mwerre kwenhe aneme unte ahentye apeke aneme angketyeke:
- nthakenhe irreke
- unte apeke ahentye aneme angketyeke warrke or mwerre-entye atnyeme.
Warrke anwerne kenhe tyerrtye-enge arratye arntwirrkeme. Alakenhe anteme anwerne mpwaretyeke:
- Anwerne anteme rules mape irrernetyeke tyerrtye warrkene mape-le mwerre arntarnteretyeke ngenhe.
- ​Anwerne anteme warrkene mape mwantyele areme arratye itne urrkapetyeke.
- Anwerne-le arratye antheme education ante nthakenhe atnyetyeke tyerrtye warrke mape tyerrtye disability akerte.
- Anwerne-le anteme arlkereme warrkene mape itne apeke arratye irrkepeme.
Unte apeke ahentye aneme awethe awetyeke nthakenhe NDIS Commission nhenhe akerte ngenhe arratye support-emeletyeke rights ngkwinhe website nhenhe araye ndiscommission.gov.au
Kimberley Kriol — Hu dijan NDIS Commission en wanim dey duimbat
Transcript
Bla alabat rait
Wen provida en weka duimbat sebis en sapot bla yu jei labta:
- kibum alabat seif
- bla duim gud job.
Deigim keya bla wen im duimbat job.
En abum rait wan skill bla duimbat job.
Ip yu NDIS participant, yu abum rait bla:
- fil seif
- gajim quality sapot en sebis bram NDIS provida en weka
- tjujim en abum control bla yu ronwan sapot
- gajim rispek en dignity bla hau alabat tridim yu
- noma lib garra abuse, neglect, eniwan yujimbat yu en duimbat biolens
- noma beim mo bla sebis den eniwan hu noma NDIS mob.
Most NDIS probida trai bla duimbat hiwan quality bla sebis en sapot.
Bat, samtaim im garra brablem.
Im rait bla yu bla tokap wen:
- samting wrong
- yu garrim complaint bla yu sebis or sapot.
Mela job bla stikinap bla participant raits. Mela duimbat lagajat na iya andanith:
- Mela meigim rul bla hau provida en weka garra bi en tridim yu.
- ​Mela meigim sho weka im gud bla duimbat samting.
- Mela gibit en trainembat pipul hau bla wek garra pipul garrim disability.
- Mela deigim action bla provida en weka hu noma duimbat rait ting.
Ip yu wandim faindat mob bla hau NDIS Commission sapot yu rait yu gin gu na mela websait ndiscommission.gov.au
Walpiri — NDIS Commission kirli manu nyarrpa jarrimi kuja-karnalu
Transcript
Participants kirlangu rights
Kajingki providers-rlu manu warrkini-rli deliver mani nyuntu nyangu services manu supports, ngulaju yungulu:
- jana safe mardani yapa panu-juku
- warrki ngurrjungka karri.
Warrki-jarrimi yungulu care kirli.
Manu right skills mardani.
If nyuntu NDIS participant, mardani kanpa rights, ngulaju kujaku:
- safe nyinanjaku
- quality supports manu services maninjaku NDIS providers manu warrkini jangka
- choice manu control mardaka nyuntu nyangu supports-ku
- treat-I mani yungu-ngkulu dignity manu respect kirlirli ​
- free nyinanjaku abuse, neglect, exploitation manu violence kijaku
- nati yangka extra nganta charge-I maninjaku yapa NDIS participants wardingki wangu piya.
Panu yangka NDIS providers-ju kalu nyina yungulu jana nganta yinyi good quality services manu supports.
Kala ngari ka problem-rlangu karri yangka.
Ngurrju wangkanjaku-ju kajinpa:
- nyanyi nyiya marda wrong-ju
- kajinpa complaints mardani nyuntu nyangu services manu marda providers kurlu.
Nganimpa nyangu warrkiji uphold maninjaku participants kirlangu rights-ki. Kuja jarrimi kila-karnalu:
- Set-I mani karnalu rules wati yangka nyarrpa yungulu behave jarrimi providers manu warrkini wati nyuntu kurra pinangu.
- ​Nyanyi karnalu jana ngana warrkini suitable certain roles-kuju.
- Yinyi karnalu jana guidance manu education yapa kuju kuja kalu warrki jarrimi disability kirli.
- Action karnalu kanyi jangkardu providers manu warrkiniki yangka kajili warrki wangu nyina.
Maya pina jarrinjaku NDIS Commission-rli support mani japa kangku nyuntu nyangu rights-ji nyangka nganimpa nyangu website ndiscommission.gov.au rla.
Yolngu Matha (Djambarrpuyngu dialect) — NDIS Commission-buy ga nha limurr lika djama
Transcript
Participant-gu rights mala
Balanyamirriy-li providers-dhu wu djamamirriy gama nhungu services ga supports, walal dhu:
- warrpan nha safe-gum
- latju kum djama.
Djama walal djaka kurr rom gurr.
Ga right yan skills mala ngayatham.
Ngunhiyi nhe NDIS participant, nhungu ga ngorra right:
- nhedhu safe yan
- marram quality supports ga services NDIS providers ga djamamirri-wung
- ngayathma ga djarryunaraw ga control nhungu supports-gu mala
- treated nhunany dhuka dignity ga makmakdhunamirriy rom dhu
- nhina abuse-mirriw, neglect-miriw, exploitation ga violence-mirriw
- yaka dhuka nhunany charged dharrwany ngunhiyi dhuka djulk-maram ngunhiyiny walalany ngunhiyi walal yaka NDIS participants.
Dharrwany NDIS providers-dhuny li birrkayun gama manymak quality services ga supports mala.
Yurr sometimes-dja li problems mala.
Manymak yan wanganharaw-dja:
- ngulanha wrong-dhin
- ngayatham nheka complaint nhungu services-gu wu supports-gu.
Limurrung-guny djama uphold dhuka participants-gu rights mala. Bitjan limurr-li balanyaraw-dja:
- Ngirrpan limurr-li ga enforce rules nhaltjan dhuka providers-dhu ga djamamirr mala ganhamirr ga treat nhunany.
- ​Limirr-li make sure djamamirr mala suitable certain roles-gu mala.
- Gurrpan limurr-li guidance ga education ngurkali mala ngunhiyi walal lika djama disability-mirri wal mala.
- Take action limurr-li providers ga djamamirri wal ngunhiyi walal gi yaka djama nhakun nhaliyak balang walal-gi yuwalk-dja djama.
Nguhiyi nhe djal bulu marlngmaranharaw ngunhiyi nhaltjan lika NDIS Commission-dhu supports nhungu rights nhe balang visit limurrung website dhiyal ndiscommission.gov.au
English — About the NDIS Commission
Transcript
Participant rights
When providers and workers deliver your services and supports, they must:
- keep everyone safe
- do a good job – they must do their job with care and have the right skills.
If you’re an NDIS participant, you have the right to:
- be safe
- get quality support and services from NDIS providers and workers
- have choice and control over your supports
- be treated with dignity and respect
- live free from abuse, neglect, exploitation, and violence
- not be charge extra than people who are not NDIS particpants.
Most NDIS providers try to deliver good quality services and supports. But sometimes there are problems.
It’s always OK to speak up when:
- something is wrong
- you have a complaint about your services or supports.
Our job is to uphold participant rights. This is how we do that:
- We set and enforce rules about how providers and workers must behave and treat you.
- We make sure workers are suitable for certain roles.
- We provide guidance and education to people who work with people with disability.
- We take action against provider and workers who do not do what their supposed to.
If you want to find out more about how the NDIS Commission supports your rights, you can visit our website at ndiscommission.gov.au