The Workforce Capability Framework can help you find, guide and manage your supports.
This video explains the Framework to participants:
Welcome to the journey through the NDIS Workforce Capability Framework for participants. The Workforce Capability Framework or simply the framework includes a series of tools and resources tailored to help NDIS participants hire support workers, give feedback to workers and providers, and understand the skills their support workers should have. In short it tells participants what workers and providers should do, what they should know, and how they should act.
The framework is written from a participant's point of view and describes the attitudes skills and knowledge expected of all workers funded under the NDIS. It's also supported by a series of tools and resources that help make using the framework simpler.
Let's walk through the Journey of using the framework. At its core, the framework is a guide that can help you map out how you talk to your workers and providers about your support needs and describe how they can support you to live the life you choose. The capabilities in the framework give a detailed description of the skills and behaviours workers should show in the way they work.
Different types of work have capabilities that explain the behaviour and knowledge that go with it.
The position description tool helps identify the specifics of what you want workers or providers to support you with. It gives you a description you can use to check providers and workers understand their role.
You can use the recruitment and selection resources when hiring your own workers or be part of a recruitment process with a provider.
There are templates and tip sheets to develop interview questions and find workers suited to your needs.
The supervision for capability resources and training for capability guide are both great resources that include templates and tips for participants to use. They can help you to be part of supervising workers with your provider or assist if you are self-managing and supervising workers directly.
Building safe and trusted relationships with support workers through providing regular feedback leads to workers delivering good support that suits you.
Where will you start your journey with the NDIS Workforce Capability Framework? Visit the website today.
Choosing an NDIS provider
The top things to think about before you engage a provider or change your provider:
- What supports do you need, and can the provider deliver them?
- Do your supports need to be delivered by a registered provider?
- Would you prefer your provider is registered? This can help with safeguards.
- Will the provider put you first and listen to you?
- Can you agree on the type and cost of supports you need?
- How do you end your agreement if there is a problem that can’t be fixed? Check your agreement for details.
These resources will help you find and choose a NDIS provider:
- Find a registered provider – NDIA information that helps you consider whether a provider is the right fit for you.
- NDIS provider register – check if a provider is registered with the NDIS Commission, and lets you know if their registration has been suspended or revoked.
- Banned workers and providers – check if a worker or provider has been banned from providing NDIS funded supports and services or asked to improve their services.
- NDIS provider finder – search for a provider by location or registration group in this NDIA search tool.
- Find a NDIS behaviour support practitioner – use this tool to find a practitioner who is considered suitable by the NDIS Commission to deliver behaviour support services.
- Self-management resources – NDIA information that includes guides to help you self-manage your funding and choose what supports you buy to pursue your plan goals.
Choosing a worker
Get help finding a worker who has the capabilities needed to deliver your NDIS supports and services. This includes:
- self-managing participants who:
- directly employ support workers
- engage allied health professionals, support coordinators or plan manager
- participants engaging providers.
These resources will help you choose a NDIS worker:
- Recruitment and selection – the recruitment and selection tools help you find workers who are right for you.
- Position description tool – helps you build a position description.
- Worker Screening database – check a worker has a clearance and does not pose a risk to you.
- Self-management resources – NDIA information that includes guides to directly engaging your own staff.
Guide your supports
The top things you should do to guide your supports:
- Give regular feedback.
- Give feedback when things work well, need to improve or don’t work well.
- When you give feedback, focus on the issue and how it impacts you.
- If things can’t be fixed, look at your agreement to see how you can end it and explore other options to get the supports you need.
Supervision resources can help you talk with your workers, and if you use a provider their supervisor or manager, to agree on the way they work with you.
Manage your supports
The top things you should know when managing your supports:
- Make sure you know what supports are in your NDIS plan and how to use your plan.
- You can give feedback to your worker or provider about your supports when things work well, need to improve or don’t work well.
- You can change the way your supports are provided or if your needs change. If your needs change you may need to review your NDIS plan.
- If things can’t be fixed, look at your agreement to see how you can end it and explore other options to get the supports you need.
- You can tell the NDIS Commission if a worker or provider is not following the NDIS code of conduct.
These resources will help you manage your supports:
- What to do when support needs change tip sheet.
- Plan implementation directory – the NDIA's directory leads you to information that helps you decide how to use and manage your NDIS plan.
- Self-management – NDIA information on how to use self-managed NDIS plan.