NDIS Commission portal
The NDIS Commission Portal is now available and provides a more streamlined, secure and user-friendly way to interact with the Commission.
The portal supports:
- provider registration applications
- provider re-registration applications
- behaviour support functions
- Reportable Incidents
- practitioner profile management
- other regulatory functions as they become available.
Access the latest information about the NDIS Commission portal (New).
Data and Regulatory Transformation (DART) Program
DART will provide a set of connected systems that uses modern technology. These systems will help us to:
- better identify participant and provider interactions
- spot risks earlier
- take action sooner
- become a more engaged and efficient regulator.
DART has people with disability at its core. The system improvements will:
- enhance safeguarding of NDIS participants
- help us build stronger regulation of providers and workers
- reduce regulatory burden for providers
- improve cyber security to protect personal and sensitive data.
Information for NDIS participants
What we’ve heard
Our Consultative Forums have told us that:
- to improve connection with NDIS participants, we need to improve accessibility
- responding in a timely and clear manner is important. It means you can take part in our processes and understand our decisions.
This feedback is important to help inform our new systems. It will help make your experience easier if you need to report an issue about an NDIS provider or worker.
How will the DART Program benefit NDIS participants?
We’re using feedback from the people who use our services to guide improvements to our systems.
We’re improving the process for reporting an issue or complaint by:
- providing more guidance about what we can do, how we can help or where you can get help
- updating our online form for reporting issues. The updated form allows you to add more detail about your complaint. This will help us direct your concern to the right place.
- Additional improvements will continue to be delivered through the DART Program to improve accessibility, communication and the user experience for participants engaging with the Commission.
You can report issues or complaints to us now, and after we make these changes, via the online form, phone, or other communication channels.
Every concern we receive is assessed and added to our systems to be used for intelligence purposes.
When we identify risks quickly and consistently, we can better protect the quality and safety of NDIS supports and services.
This supports your right to choice and control when accessing quality and safe NDIS supports and services.
Information for NDIS providers
What we’ve heard
NDIS providers have told us:
- responding in a timely and clear manner allows you to take appropriate action and understand our decisions
- our processes have too much paperwork which takes time away from quality care and services
- our system has inconsistent data entry fields which causes additional requests for information
- our systems don’t make it easy for you to report information or understand your data.
How will the DART Program benefit NDIS providers?
We’re using feedback from NDIS providers to guide improvements to our systems.
The NDIS Commission Portal is now available and provides a more streamlined experience for providers completing key regulatory activities online.
Through the portal, providers can access registration, behaviour support and reportable incident functions, with additional enhancements continuing to be delivered through the DART Program.
Access information about the NDIS Commission Portal, including user guides, support resources and current portal issues.
Keep me updated on the DART Program
We’ll give updates:
- News and events
- on social media: Facebook, LinkedIn, and Instagram
- in our NDIS Commission News.
You can also register your interest with us if you’d like to take part in future feedback opportunities for the DART Program.