NDIS Commission strengthens data and systems to improve quality and safety across the sector
After being tabled in Parliament on Thursday 6 November 2025, the NDIS Quality and Safeguards Commission (NDIS Commission) Annual Report 2024–25 has now been published, with the report highlighting strong progress in building a safer, higher-quality and more accountable NDIS for participants across Australia.
The NDIS Commission continues to mature as a risk-based, data-driven regulator, while expanding its reach and capability.
Key results and achievements include:
- Significant increase in compliance and enforcement activity, with outcomes increasing by 214% year-on-year, and major uplifts in banning orders, compliance notices and civil penalty actions. This reflects a stronger focus on holding providers accountable and protecting people at greatest risk.
- Investment in intelligence and collaboration, improving data-sharing with the NDIA and state and federal agencies leading to faster detection and response to serious non-compliance.
- Significant consultation on legislative reform, including targeted engagement with industry bodies, peak bodies and people with disability.
- Supporting a stronger, more capable NDIS market, awarding $7.75 million in grant funding to 20 organisations to strengthen provider and worker capability, education, and compliance support.
- Launch of the four-year Data and Regulatory Transformation (DART)program, advancing the NDIS Commission’s use of analytics and intelligence to target systemic risks and improve decision-making.
- Design and live testing of a new risk-based prioritisation model for managing incoming complaints, incidents and enquiries, to focus resources on areas that will have the greatest impact.
- Enhanced provider registration processes, seeing 85% of applications decided within 12 months (up from 73% in the previous year).
- Implemented activities to address capability and culture, including the introduction of a Disability Leave policy, providing employees with disability with additional leave days related to their disability, and expanded graduate and entry-level employment pathways, with tailored programs for First Nations candidates.
The NDIS Commission’s achievements align with the three strategic goals of:
- Upholding the rights of people with disability
- Supporting quality providers and workers
- Building a thriving, diverse and sustainable NDIS market.
NDIS Quality and Safeguards Commissioner Louise Glanville said the report demonstrates the NDIS Commission’s continued progress towards becoming a proactive and trusted regulator.
“While there is still a long way to go, our results this year show that we are on our way to becoming a formidable regulator that learns, listens and acts to improve quality and safety for all NDIS participants,” Ms Glanville said.
“We are investing in our people, our systems and our culture so we can deliver on our purpose of safeguarding the rights of people with disability and ensure the quality and safety of NDIS supports and services.”
The NDIS Quality and Safeguards Commission Annual Report 2024–25 is available at Corporate reports.