Why we publish information about regulatory actions
We publish information about regulatory actions we have taken against providers and workers on the Digital Compliance Register, also known as the Provider Register Part 2.
We share this information to:
- Provide NDIS participants, NDIS providers, NDIS Commission staff, stakeholders and the public with greater awareness and transparency of matters that affect the quality and safety of NDIS supports and services.
- Enable NDIS participants and stakeholders to make informed choices, and to be informed and involved in matters that affect the provision of NDIS services and risks to NDIS participants.
- Inform NDIS providers, NDIS participants and stakeholders about best practice requirements.
- Provide greater transparency and visibility of the NDIS Commission’s regulatory activities and how the outcome of these activities can deliver on the functions of the NDIS Commission.
- Influence behaviour and deter unscrupulous providers from operating in the NDIS market.
- Proactively use regulatory levers and tools to uphold the rights of NDIS participants, to encourage high quality and safe services and supports and enabling consumer independence and choice.
We assess each action to decide what should be published, in line with our obligations under the NDIS Act, Rules and our Publishing Regulatory Activity policy.
When we publish
We publish information about the NDIS Commission’s regulatory activity in accordance with the NDIS Act and Rules, which is both:
- a list of all registered NDIS providers with their registration status, on the NDIS provider register part 1
- compliance and enforcement actions on the NDIS provider register part 2.
When we publish compliance and enforcement actions we consider:
- the seriousness and potential risk
- the type of action (e.g. banning order)
- whether publishing serves the public interest.
What we publish
We may publish:
- the provider or person's name
- location details (suburb and postcode)
- a summary of the action
- the reasons for the action (where appropriate)
- relevant dates.
We ensure the information is clear, accurate, and accessible.
How we decide what to publish
We use a consistent approach that balances:
- Public interest
- Privacy and fairness
- Legal and policy requirements.
In exceptional circumstances, an individual or provider may request to have their name or business name removed from the register once their banning order has expired. The request must be made in writing to the Commission, providing reasons why the banning order should be removed from the register. Requests should be made to internalintegrity@ndiscommission.gov.au.
On receiving a request, the Commission will make a risk-based decision on whether the expired banning order should be removed. This decision will be made within 14 days of the request being received.