Portal Quick Reference Guides

Below are quick reference guides that help providers, auditors, participants and others use NDIS Commission online portals.

Verify your identity
Log in to the new NDIS Commission portal
Get access and login to existing NDIS Portals
Provider registration
Auditors
Reportable Incidents
Behaviour support
Worker screening

New NDIS Commission portal

From 12 October 2026, we are transitioning to a new NDIS Commission portal. During the transition period, you may need to use both the new NDIS Commission portal and an existing portal. This page includes quick reference guides for both:

  • NDIS Commission portal (New)
  • NDIS Commission portal (Existing).

For more information see:

Verify your identity

Log in to the new NDIS Commission portal

Everyone with an active account in the existing portal will have an account in the new portal. You don’t need to set them up again.

If you don’t have an active account in the existing portal, go to the new NDIS Commission portal, enter your business ABN, and you’ll be directed to your next steps. See:

Quick reference guides

New NDIS Commission portal roles(new-portal-qrg)

pdf 290KB Listen to PDF

Get access and login to existing NDIS Portals

If you've started any work in an existing portal, you’ll need to finish it in that existing portal:

Quick reference guides

Getting access to the NDIS Commission Applications portal(existing-portal-qrg)

docx 2MB pdf 1MB Listen to PDF

Getting access to the NDIS Commission portal(existing-portal-qrg)

docx 2MB pdf 1MB Listen to PDF

Provider registration

Application for registration or re-registration (renewal)
Update your registration details
Communication and messaging

Application for registration or re-registration (renewal)

Registrations overview(new-portal-qrg)

pdf 590KB Listen to PDF

Submit an application for registration (Part 1)(new-portal-qrg)

pdf 4MB Listen to PDF

Submit an application for registration (Part 2)(new-portal-qrg)

pdf 2MB Listen to PDF

Re-registration (renewal) of your registration(existing-portal-qrg)

pdf 2MB Listen to PDF docx 3MB

Submit an application for re-registration (Part 1) (new-portal-qrg)

pdf 4MB Listen to PDF

Submit an application for re-registration (Part 2)(new-portal-qrg)

pdf 1MB Listen to PDF

Add an auditor relationship(new-portal-qrg)

pdf 702KB Listen to PDF

Add an auditor relationship(existing-portal-qrg)

docx 546KB pdf 211KB Listen to PDF

Withdraw your application (new registration or re-registration)(new-portal-qrg)

pdf 454KB Listen to PDF

Withdraw your application (new registration or re-registration)(existing-portal-qrg)

docx 3MB pdf 2MB Listen to PDF

Updating your registration details

Add or manage key personnel(new-portal-qrg)

pdf 780KB Listen to PDF

Add or manage key personnel(existing-portal-qrg)

pdf 2MB Listen to PDF docx 2MB

Add or manage service areas(new-portal-qrg)

pdf 711KB Listen to PDF

Add or manage supports and services(existing-portal-qrg)

docx 461KB pdf 533KB Listen to PDF

Notify us about changes and events(new-portal-qrg)

pdf 555KB Listen to PDF

Update your contact details(existing-portal-qrg)

docx 1MB pdf 1MB Listen to PDF

View, add or update your registration contact details(new-portal-qrg)

pdf 358KB Listen to PDF

Notify us about changes and events

Communication and messaging

Portal inbox(existing-portal-qrg)

docx 3MB pdf 1MB Listen to PDF

Auditors

Audits in the existing portal

Associate with a registration application(existing-portal-qrg)

docx 349KB

Update registration application(existing-portal-qrg)

docx 2MB pdf 1MB Listen to PDF

Attaching audit documents(existing-portal-qrg)

docx 1005KB pdf 939KB Listen to PDF

Audit recommendations(existing-portal-qrg)

docx 450KB pdf 535KB Listen to PDF

Rate and finalise practice standard outcomes(existing-portal-qrg)

docx 1MB pdf 997KB Listen to PDF

Remove a document from an application(existing-portal-qrg)

docx 590KB pdf 493KB Listen to PDF

Updating audit outcomes for new NDIS practice standards in COS(existing-portal-qrg)

docx 808KB pdf 1MB Listen to PDF

Recording a periodic audit and Tasking in the NDIS Commission Portal(existing-portal-qrg)

pdf 1MB Listen to PDF

Principles for Audit Reports(existing-portal-qrg)

pdf 238KB Listen to PDF docx 131KB

Recording the closure of minor non-conformities in COS(existing-portal-qrg)

pdf 424KB Listen to PDF DOCX 377KB

Reportable Incidents

Quick reference guides

Reportable Incidents overview(new-portal-qrg)

pdf 541KB Listen to PDF

Complete the 5-day notification form(existing-portal-qrg)

docx 2MB pdf 2MB Listen to PDF

Managing your Reportable Incidents(existing-portal-qrg)

docx 258KB pdf 231KB Listen to PDF

Complete the final report(existing-portal-qrg)

docx 558KB pdf 594KB Listen to PDF

Create an incident report for your own supports and services(new-portal-qrg)

pdf 1MB Listen to PDF

Create an incident report for another registered provider's support and services(new-portal-qrg)

pdf 890KB Listen to PDF

Report an unauthorised restricted practice(new-portal-qrg)

pdf 1MB Listen to PDF

Category, subcategory and cause glossary(new-portal-qrg)

pdf 802KB Listen to PDF

Create a 5-day incident report after a 24-hr report is submitted(new-portal-qrg)

pdf 789KB Listen to PDF

Manage your Reportable Incidents and drafts(new-portal-qrg)

pdf 622KB Listen to PDF

Updating a report or adding additional information(new-portal-qrg)

pdf 758KB Listen to PDF

Weekly reporting of unauthorised restrictive practices(new-portal-qrg)

pdf 423KB Listen to PDF

Respond to a Request for Information(new-portal-qrg)

pdf 560KB Listen to PDF

Behaviour support

Verify your identity
Get access and log in to NDIS Commission portals
Apply to be an NDIS behaviour support practitioner
NDIS behaviour support practitioner tasks
Implementing provider tasks
Reporting restrictive practices

Behaviour support plans

Behaviour support plans overview(new-portal-qrg)

pdf 975KB Listen to PDF

Apply to be an NDIS behaviour support practitioner

Applying to be an NDIS behaviour support practitioner(existing-portal-qrg)

docx 251KB pdf 405KB Listen to PDF

Responding to a request for information(existing-portal-qrg)

DOCX 2MB pdf 1MB Listen to PDF

Lodging new entry level reconsideration application(existing-portal-qrg)

pdf 2MB Listen to PDF docx 3MB

NDIS behaviour support practitioner tasks

Lodge a behaviour support plan(new-portal-qrg)

pdf 3MB Listen to PDF

Updating the status of a behaviour support plan(new-portal-qrg)

pdf 469KB Listen to PDF

View implementing provider plan acceptance status(new-portal-qrg)

pdf 402KB Listen to PDF

Update practitioner profile(existing-portal-qrg)

pdf 997KB Listen to PDF DOCX 2MB

Implementing provider tasks

Accepting or rejecting a behaviour support plan(new-portal-qrg)

pdf 918KB Listen to PDF

Linking a behaviour support plan to a participant's record(new-portal-qrg)

pdf 1MB Listen to PDF

Activating and authorising a behaviour support plan(existing-portal-qrg)

docx 968KB pdf 848KB Listen to PDF

Reporting restrictive practices

Monthly reporting of regulated restrictive practices(existing-portal-qrg)

docx 1MB pdf 896KB Listen to PDF

Monthly reporting guidance for providers(new-portal-qrg)

docx 147KB pdf 627KB Listen to PDF

Report an unauthorised restricted practice(new-portal-qrg)

pdf 1MB Listen to PDF

Weekly reporting of unauthorised restrictive practices(new-portal-qrg)

pdf 423KB Listen to PDF

Worker screening

Verify your identity
Get access and log in to NDIS Commission portals
Portal roles for worker screening
Worker screening for registered providers
Worker screening for unregistered providers
Worker screening for participants

Worker screening for registered providers

Find your Employer ID: registered providers(existing-portal-qrg)

pdf 699KB Listen to PDF

Manage email preferences: registered providers(existing-portal-qrg)

pdf 597KB Listen to PDF

Notifications and inbox: registered providers(existing-portal-qrg)

pdf 781KB Listen to PDF

Access and Management of the NDIS Worker Screening Database: registered providers(existing-portal-qrg)

pdf 8MB Listen to PDF

Link, unlink or re-link a worker: registered providers(new-portal-qrg)

pdf 790KB Listen to PDF

Check a worker's clearance status: registered providers(new-portal-qrg)

pdf 399KB Listen to PDF

Verify a worker's screening request: registered providers(new-portal-qrg)

pdf 464KB Listen to PDF

Check a workers clearance status

Check a workers clearance status: registered providers

Worker screening for unregistered providers

Apply for access to the NDIS worker screening database: unregistered providers(existing-portal-qrg)

pdf 4MB Listen to PDF

Finalise access to the database once your application has been approved: unregistered providers(existing-portal-qrg)

pdf 1MB Listen to PDF

Approve or reject a request for access: unregistered providers(existing-portal-qrg)

pdf 2MB Listen to PDF

Log in to the NDIS worker screening database once your access has been finalised: unregistered providers(existing-portal-qrg)

pdf 2MB Listen to PDF

Find your employer ID number: unregistered providers(existing-portal-qrg)

pdf 699KB Listen to PDF

Generate an employer ID document: unregistered providers(existing-portal-qrg)

pdf 1MB Listen to PDF

Verify or reject a worker screening verification request: unregistered providers(existing-portal-qrg)

pdf 1MB Listen to PDF

Link or unlink a worker: unregistered providers(existing-portal-qrg)

pdf 2MB Listen to PDF

Update account information: unregistered providers(existing-portal-qrg)

pdf 842KB Listen to PDF

View requests and notifications in the portal inbox: unregistered providers(existing-portal-qrg)

pdf 1MB Listen to PDF

Access and management of the NDIS worker screening database: unregistered providers(existing-portal-qrg)

docx 12MB

Worker screening for participants

Apply for access to the NDIS worker screening database: participants(existing-portal-qrg)

pdf 4MB Listen to PDF

Finalise access to the database once your application has been approved: participants(existing-portal-qrg)

pdf 719KB Listen to PDF

Approve or reject a request for access: participants(existing-portal-qrg)

pdf 3MB Listen to PDF

Log in to the NDIS worker screening database once your access has been finalised: participants(existing-portal-qrg)

pdf 2MB Listen to PDF

Find your participant worker screening ID number: participants(existing-portal-qrg)

pdf 412KB Listen to PDF

Generate a participant worker screening ID document: participants(existing-portal-qrg)

pdf 1MB Listen to PDF

Verify a worker screening verification request: participants(existing-portal-qrg)

pdf 1MB Listen to PDF

Link or unlink a worker: participants(existing-portal-qrg)

pdf 2MB Listen to PDF

Add or update participant details: participants(existing-portal-qrg)

pdf 912KB Listen to PDF

Add or change nominee details: participants(existing-portal-qrg)

pdf 946KB Listen to PDF

View requests and notifications in the portal inbox: participants(existing-portal-qrg)

pdf 354KB Listen to PDF
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