Supporting your safety, your rights, your culture
The NDIS Commission works on the traditional lands of Aboriginal and Torres Strait Islander peoples. We pay our respects to Elders past, present and future. We recognise the strength, resilience and continuing cultures of Aboriginal and Torres Strait Islander peoples.
We are committed to listening to First Nations people with disability, their families and communities. We want people to feel safe speaking with us and confident that their voice matters.
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Are you getting good NDIS support? Is something not right? It's always okay to speak up.
We are the NDIS Commission. We help make sure workers and providers do the right thing. They should keep you safe and treat you with respect. Our job is to make sure workers and providers follow the rules.
If you are on the NDIS, there are rules workers and providers must follow.
They need the right skills and must treat you with care. You have the right to feel safe. They should respect you and your culture. You have the right to choose who supports you and how that support is given.
NDIS workers and providers must do the right thing. They must do a good job and treat you properly.
Do you have worries about your NDIS services? If something's not right, you can speak up. You can ask for help. You can talk to someone you trust. You can talk to your Remote Community Connector. They can talk strong for you. You can also contact the NDIS Commission.
You can use an interpreter. Your voice matters. It's okay to speak up.Call us on 1800 035 544 or go to our website: ndiscommission.gov.au.
We have audio information in your language about making a complaint to the NDIS Commission.
Eastern Arrente — Nthakenhe report-emeletyeke tyerrtye warrkene mape
Transcript
Nthakenhe report-emeletyeke tyerrtye warrkene mape
Rules kwene aneme tyerrtye warrkene mape-le arratye apentetyeke ante mwerre alke NDIS arntarntaretyeke.
Unte apeke akurne awelheme nhenhe mape akerte arntarnte-aretyekenhe or mwerre atnyenetyeke arratye:
- Angkaye warrkene ngwinhe-ke unte apeke ahentye aneme alakenhe mpwaretyeke.
- Warrkene nhenhe mape-le ngenhe mwerre arntarnte-aretyeke unte mwerre awelhetyenhenge itne-ke angketyenhenge. Itne mwerre anetyeke ngkwenge werne atheke.
- Unte apeke ahentye anetyekenhe itne-ke angketyeke, or warrkene yanhe-le mpwaretyekenhe, anwerne-ke ilaye.
Anwerne complaints ineme nhenhe akerte:
- arntarntaretyeke mwerre anetyeke ante arratye mpwaretyeke
- warrkene mape-le arratye mpwaretyekenhe rules nhenhe mape.
Rules mape areme NDIS arlke Code of Conduct nhenhe website anwerne-kenhenge.
Anwerne help-emeletyekenhe complaints nhenhe mape akerte:
- NDIS nhenhe urrkapetyeke
- NDIS mane or nthakenhe irretyenhe.
Nhenhe mape-ke nhenhe ring-emelaye NDIA nhenhe-enge 1800 800 110.
Nthakenhe complaint mpwaretyeke
- Unte anwerne-ke ring-emeletyeke or website anwerne-kenhe araye.​
- Unte apeke tyerrtye arrpenhe alayaketyeke ngenhe help-emeletyeke complaint mpwaretyeke, nhenhe mape-ke apeke-arlke:
- tyerrtye ngkwenge artweye
- atyewe apeke
- tyerrtye ngenhe help-emeleme angketyeke (alakenhe-ilepeke tyerrtye-le ngenhe arntarnte-areme).
- Unte apeke ahentye anetyekenhe arritnye nkgwinhe iletyeke anwerne-ke. Ante unte anwerne-ke angkeme anwerne-le private atnyeneme unte apeke ahentye aneme alakenheke.
Anwerne-le mwantye areme complaint ante tyerrte warrkene nthakenhe itne awelheme akurne apeke.
Unte apeke ahentye contact-emeletyeke anwerne phone-enge or website-enge contact form nhenhe-ke.
- Free call ring-emelaye number nhenhe 1800 035 544
- Website nhenhe aneme ndiscommission.gov.au
Interpreter services arlke aneme translation mpwaretyeke.
- Nhenhe ring-emelaye (TTY): 133 677
- Number nhenhe translating ante interpreter service-kenhe: 131 450
- Number nhenhe National Relay Service-kenhe: 1800 035 544
Kimberley Kriol — Hau bla report brablem gat yu provida or weka
Transcript
Hau bla report brablem gat yu provida or weka
Dey garrim sam rul alla provida en weka garra bulrum bla gibit yu seif en quality NDIS sapot en sebis.
Ip yu waribat bla seifdi or quality bla jat sapot en sebis yu gajim:
- Toktok na yu provida, ip yu fil rait bla toktok.
- Provida garra meigim yu fil seif en comfortable bla toktok eni brablem garra im. They noma gin threaten yu bla complaining or waribat na samting.
- Ip yu nome fil rait bla toktokbat garra im, or jat provida noma sotimat, contact melabat.
We deigim complaint blanga:
- sapot en sebis, wen im noma fil seif en hiwan quality
- provida or weka hu noma bulrum rul bla alabat.
Alla rul en eben NDIS Code of Conduct im jeya la mela websait.
Mela noma gin album complaint blanga:
- access langa NDIS
- bla NDIS mani stori or plen.
Bla dem timg yu garra kollim NDIA langa 1800 800 110.
Hau bla meigim complaint
- Yu gin kollim mela or gu langa mela websait.
- Yu gin asgim bla sambadi bla album yu meigim complaint du, leigi:
- femili memba
- fren
- samwan hu album yu stikap bla miselp (leigi, advocate or elder).
- Yu noma labda della mela yu name ip yu noma wandim. En enijing yunmi toktok gija, garra be sikritwan stori.
Mela luginat ebdri complaint en meigim sho im portan wan en duimbat portan wan fes ip jat person noma seif.
Yu gin kollim mela la fone or yujim jat contact fom la websait.
- Jat numba bla kollim 1800 035 544 (friwan kol bla haus fone).
- Jat websait imin ndiscommission.gov.au
Yu gin gajim translada en terpreda du.
- Teks fone (TTY): 133 677
- Translada en terpreda sebis: 131 450
- National Relay Sebis asgim bla 1800 035 544.
Walpiri — Nyarrparlu report maninjaku issues wati providers manu warrkini kirli
Transcript
Nyarrparlu report maninjaku issues wati providers manu warrkini kirli
Nyampurra kula rules wati yungulu purami providers manu warrkini watirli nyuntu-ku yinjaku safe manu quality NDIS supports and services-ji.
Kajinpa concern mardani yangka jata nyanyi safety marda quality NDIS supports manu services-ki kuja kanpa mani:
- Ngulaju wangkayarla nyuntu nyangu provider-ku kajinpa nyanu ngurrju purdanyanyi kujakuju.
- Providers watirliji yungungkulu ngurrju mani nyuntu safe nyinanjaku manu comfortable yangka wangkanjaku issues kurlu, natilpa-ngkulu kulu jarriyarla kujanpa concern manu complaints ngurrju manu.
- Kajinpa nyanu comfortable wangu purdanyanyi wangkanjaku issues kurluku, manu marda nati kangku provider-rlu help mani sort out maninjaku, ngulaju nganpa ring-I manta kutu.
Mani karnalu complaints watiji, yangka:
- supports manu services nati kalu meet-I mani safety manu quality standards
- providers manu warrkini watirli nati kalu jungangku purami rules wati.
Rules wati yangka NDIS Code of Conduct-rlangu ngulaju nganimpa nyangu website-rla.
Natilpa-rnangkulu help mantarla complaints kajinpa ngurrju mani, yangka:
- access maninjaku NDIS-ki
- NDIS fundings manu plans-ki.
Nyampurra-kuju ngulaju jana ring-I manta NDIA 1800 800 110 kurra.
Nyarrparlu yungunpa complaint ngurrju mani
- Ring-I manta nganpa marda use-I manta nganimpa nyangu website.
- Payika yapa yungungku help mani kajinpa complaints ngurrju mani, yangka:
- family member marda
- friend marda
- yapa yangka kuja kangku nyuntu help mani wangkanjaku, marda advocate marda guardian.
- Nati nganpa ngarrika nyuntu nyangu yirdi, lawa. Manu nyarrpa kajirlipa wangkami kapu private karrimi, yangka ngampurrpaju.
Mani karnalu panu juku complaints watiji manu prioritise mani matters watiji yangka kuja kalu participants wati nyina high risk-rla.
Ring-I manta nganpa phone wana marda website wanarlu.
- Phone number-ju 1800 035 544 free call-ju landline jangka.
- Website-ji ndiscommission.gov.au
Translating manu Interpreting services palka.
- Text Telephone (TTY): 133 677
- Translating and Interpreting Service: 131 450
- National Relay Service: payika jana 1800 035 544 rla.
Yolngu Matha (Djambarrpuyngu dialect) — Nhaltjan-dhu report issues mala providers-buy wu djamamirriw
Transcript
Nhaltjan-dhu report issues mala providers-buy wu djamamirriw
Rules mala ga ngorra warrpam-gu providers ga djamamirriw mala malthunaraw marrkadhu gurrupan nhungu safe ga quality NDIS supports ga services.
Ngunhiyi nhe ga ngayatham warwu safety-w wu quality-w supports wu services-ngur mala nhe like marram:
- Wangi nhokal provider-wal, ngunhiyi nhe feel comfortable balanyaraw.
- Providers-dhuny nhunany dhu feel safe-gum comfortable-gum marrka nhe dhuka wanga issues-buy walalanggal. Yaka walal-dhu burrakum nhunany lakaranharaw warwuw wu complaint-gu.
- Ngunhiyi nhe yaka comfortable lakaranharaw issue-gu, wu ngunhiyi nhokal provider-y bayngu ngunhiyi dhunupayngal, contact limurrung.
Limurr-li marram complaint mala:
- supports ga services-buy ngunhiyi ga bayngu meeting safe ga quality standards mala
- providers wu djamamirr ngunhiy ga bayngu malthun rules-gu.
Warrpam rules nhakun NDIS Code of Conduct-dja website-ngur limuurunggal.
Baynguny limurr-li gungayun complaints-gu mala:
- access NDIS-lil dja
- NDIS funding wu plans mala.
Balanyaraw-dja nhedhu contact NDIA dhiyal 1800 800 110.
Nhaltjan-dhu complaint djama
- Nhe balang ringimap limurrung wu baki limurrung website.
- Nhe balang ngangthurr yolnguny gungayunaraw nhungu complain-gu djanharaw, nhakun:
- gurrutumirr
- lundumirringu
- Yolngu ngunhiyi lika wanga nhokal gali-ngur (nhakun example-dja advocate wu guardian).
- Manymak nhe dhu yaka yaku gurrupanmirr limurrunggal ngunhiyi nhe yaka djal. Nhaku nhe-dhu wanga limurrunggal nguhiyiny private-guman dhu ngunhiyi nhe djal.
Limurr-li djarryun warrpam complaint mala ga prioritise matters mala ngunhiyi wanhal participants yindi-ngur risks-ngur.
Nhe balang contact limurrung phone-gurr wu contact form-dhu website-ngur.
- Phone number-ny ngunhiyi 1800 035 544 (freecall landlines-ngur dja).
- Website-dja ndiscommission.gov.au
Translating ga interpreting services-dja available.
- Text Telephone (TTY): 133 677
- Translating ga Interpreting Service: 131 450
- National Relay Service: ngangthurr 1800 035 544-w.
English — How to report issues about providers or workers
Transcript
How to report issues about providers or workers
There are rules all providers and workers must follow to give you safe and quality NDIS supports and services.
If you have a concern about the safety or quality of the supports or services you’re getting, talk to your provider if you feel comfortable doing that.
Providers must make you feel safe and comfortable to discuss issues with them. They must not threaten you for raising a concern or complaint.
If you’re not comfortable discussing the issue, or if your provider doesn’t sort it out, contact us.
We take complaints about:
- supports or services not meeting safety and quality standards
- providers or workers who are not sticking to the rules.
All the rules, including the NDIS Code of Conduct, are on our website.
We can’t help with complaints about:
• access to the NDIS
• NDIS funding or plans
For these things, you’ll need to contact the NDIA on 1800 800 110.
How to make a complaint
- You can call us or use our website.
- You can ask someone to help you make a complaint to us, such as:
- a family member
- a friend
- someone who helps you speak up for yourself, for example an advocate or guardian.
You don’t have to tell us your name if you don’t want to, and any conversation you have with us will be private if you want it to be.
We assess every complaint and prioritise matters where participants are at highest risk.
You can contact us on the phone or via the contact us form on the website.
- The phone number is 1800 035 544 (free call from landlines).
- The website is ndiscommission.gov.au.
Translating and interpreting services are available:
- Text Telephone (TTY): 133 677
- Translating and Interpreting Service: 131 450
- National Relay Service: ask for 1800 035 544.
I want to report an issue with a provider or worker
This is part of an artwork created by Presten Warren, a proud Wirangu/Dieri/Kokatha/Mirning/ Arabana man living in Port Lincoln, South Australia. It embodies the NDIS and the crucial work they do for our country. View more information and the full artwork.
Information in First Nations languages
We have audio information in your language about the NDIS Commission and your rights as an NDIS participant.
Eastern Arrente
About the NDIS Commission — Nhenhe NDIS Commission akerte ante nthakenhe itne mpwareme
Transcript
Nhenhe NDIS Commission akerte ante nthakenhe itne mpwareme
Nhenhe NDIS Quality ante Safeguards Commission (nhenhe arlke ileme NDIS Commission) nhenhe aneme Australian Government agency arlke.
NDIS Commission akerte:
- NDIS nhenhe help-emeleme tyerrtye mape itne mwerre arntarntereme ante NDIS mwerre warrke irretyenhenge ante atnyenetyeke.
- Rules anteme arrerneme warrkene mape-ke NDIS-enge ante itne arratye rules mape apentetyeke.
- Tyerrtye (ante arrpenhe mape) complaints aweme warrkene mape apeke akurne irreme, NDIS tyerrtye renhe atwerlenge or anpeme apeke.
- Arratye awetyeke itne ilerlenge NDIS tyerrtye renhe atwerlenge ante ampeme apeke.
Anwerne National Disability Insurance Agency (NDIA) anetyekenhe. Itne nhenhe mape arntarntareme:
- NDIS plans mape
- NDIS payments arlke
- NDIS-enge irrpetyeke
- NDIS apeke akurne irrerlenge iletyeke.
Unte awethe awetyeke NDIS Commission akerte, unte anwerne ring-emelaye or website araye contact form nhenhe-ke.
- Free call nhenhe ring-emelaye 1800 035 544
- Website nhenhe aneme ndiscommission.gov.au
NDIS participant rights — Tyerrtye kenhe rights
Transcript
Tyerrtye kenhe rights
Warrkene mape-le ngenhe arratye arntarnteretyeke, itne alakenhe mpwaretyeke:
- tyerrtye mape mwerre atnyenetyeke
- mwerre warrke irretyeke.
Itne mwantye warrke irretyeke.
Ante itne akaltye anetyeke.
Unte NDIS tyerrtye aneme, unte alakenhe anetyeke:
- mwerre anetyeke
- NDIS warrkene mape-le arratye nghenhe arntarnte aretyeke
- unte ahentye ante arratye arelhemele anetyeke
- arratye atnyenetyeke ante nghenhe mwerre respect-emeletyeke ​
- mwerre anetyenhenge nhenhe mape-engtyele, atweme aketyenhge, akurne ngenhe ileme ante ahe-akngerre aneme-aketyenge
- NDIS warrke irretyeke arratye tyerrtye mape-enge ante mane awethe anetyele anetyeke.
NDIS warrekene mape-le itne arratye arntarntereme ante mwerre-entye atnyeneme.
Problems kwene anenhe anenhe.
Mwerre kwenhe aneme unte ahentye apeke aneme angketyeke:
- nthakenhe irreke
- unte apeke ahentye aneme angketyeke warrke or mwerre-entye atnyeme.
Warrke anwerne kenhe tyerrtye-enge arratye arntwirrkeme. Alakenhe anteme anwerne mpwaretyeke:
- Anwerne anteme rules mape irrernetyeke tyerrtye warrkene mape-le mwerre arntarnteretyeke ngenhe.
- ​Anwerne anteme warrkene mape mwantyele areme arratye itne urrkapetyeke.
- Anwerne-le arratye antheme education ante nthakenhe atnyetyeke tyerrtye warrke mape tyerrtye disability akerte.
- Anwerne-le anteme arlkereme warrkene mape itne apeke arratye irrkepeme.
Unte apeke ahentye aneme awethe awetyeke nthakenhe NDIS Commission nhenhe akerte ngenhe arratye support-emeletyeke rights ngkwinhe website nhenhe araye ndiscommission.gov.au
Kimberley Kriol
About the NDIS Commission — Hu dijan NDIS Commission en wanim dey duimbat
Transcript
Hu dijan NDIS Commission en wanim dey duimbat
Jat NDIS Quality en Seifgard Commission (kollim NDIS Commission du) im Australian Gubmen agency stanap miselp.
Jat NDIS Commission
- Album kip NDIS mob seif bla meigim sho alabat gajim NDIS saport en sebis im seif and bla rili gudwan quality.
- Meigim rul bla NDIS sebis provida en weka en meigim sho alabat bulrum rul.
- Deigim complaint bram alabat (en najamob) wen provida or weka duimbat wrongwan ting, en wen detlot abyus en neglect NDIS mob.
- Luginat concern en complaint en abuse en neglect of NDIS mob du.
Mela noma National Disability Insurance Agency (NDIA). Them mob luginafta:
- NDIS plen
- NDIS beiment
- album yu bla toktok na NDIS
- luginat liar wan ting bla NDIS.
Bla faindat mo bla NDIS Commission, yu gin kollim mela la fone or gu na kontak fom langa websait.
- Mela fone numba 1800 035 544 (fri wan bram haus fone)
- Jat website bla mela im ndiscommission.gov.au
NDIS participant rights — Bla alabat rait
Transcript
Bla alabat rait
Wen provida en weka duimbat sebis en sapot bla yu jei labta:
- kibum alabat seif
- bla duim gud job.
Deigim keya bla wen im duimbat job.
En abum rait wan skill bla duimbat job.
Ip yu NDIS participant, yu abum rait bla:
- fil seif
- gajim quality sapot en sebis bram NDIS provida en weka
- tjujim en abum control bla yu ronwan sapot
- gajim rispek en dignity bla hau alabat tridim yu
- noma lib garra abuse, neglect, eniwan yujimbat yu en duimbat biolens
- noma beim mo bla sebis den eniwan hu noma NDIS mob.
Most NDIS probida trai bla duimbat hiwan quality bla sebis en sapot.
Bat, samtaim im garra brablem.
Im rait bla yu bla tokap wen:
- samting wrong
- yu garrim complaint bla yu sebis or sapot.
Mela job bla stikinap bla participant raits. Mela duimbat lagajat na iya andanith:
- Mela meigim rul bla hau provida en weka garra bi en tridim yu.
- ​Mela meigim sho weka im gud bla duimbat samting.
- Mela gibit en trainembat pipul hau bla wek garra pipul garrim disability.
- Mela deigim action bla provida en weka hu noma duimbat rait ting.
Ip yu wandim faindat mob bla hau NDIS Commission sapot yu rait yu gin gu na mela websait ndiscommission.gov.au
Walpiri
About the NDIS Commission — NDIS Commission kirli manu nyarrpa jarrimi kuja-karnalu
Transcript
NDIS Commission kirli manu nyarrpa jarrimi kuja-karnalu
NDIS Quality and Safeguards Commission (yirdi jinta kariji NDIS Commission) ngulaju independent Australian Government agency.
NDIS Commission-rliji
- hajana help mani NDIS participants watiji safe nyinanjaku yangka mani japa kalu NDIS supports manu services-ji kuja kajana safe manu ngurrju quality karrimi.
- set-I mani kalu rules wati NDIS service provider-ku manu warrkini watiki jungangku yungulpalu mardakarla rules nyampurraju.
- complaints kalu mani participants manu ngalya kari jangka, yangka kuja kalu ngawu jarrimi providers manu warrkini wati nyuntu kurra manu kuja kalu nyarra abuse-I mani manu neglect mani NDIS participants-ji.
- kapulu nyarra yalu mani concerns wati manu complaints wati yangka abuse manu neglect NDIS participants-ki.
Nati nganimpa National Disability Insurance Agency (NDIA) nyanungurra-rluju kalu jana warra-warra kanyi:
- NDIS plans wati
- NDIS payments wati
- access maninjaku NDIS-ki
- allegation NDIS fraud kurlu ngurrju maninja-ku.
Maya pina jarrinjaku NDIS Commission kirli, ring-I manta jana phone kurra marda contact form kurlurlu website-rla.
- Nganimpa-nyangu number-ju 1800 035 544 free call landline jangka
- Website-ji ndiscommission.gov.au
NDIS participant rights — Participants kirlangu rights
Transcript
Participants kirlangu rights
Kajingki providers-rlu manu warrkini-rli deliver mani nyuntu nyangu services manu supports, ngulaju yungulu:
- jana safe mardani yapa panu-juku
- warrki ngurrjungka karri.
Warrki-jarrimi yungulu care kirli.
Manu right skills mardani.
If nyuntu NDIS participant, mardani kanpa rights, ngulaju kujaku:
- safe nyinanjaku
- quality supports manu services maninjaku NDIS providers manu warrkini jangka
- choice manu control mardaka nyuntu nyangu supports-ku
- treat-I mani yungu-ngkulu dignity manu respect kirlirli ​
- free nyinanjaku abuse, neglect, exploitation manu violence kijaku
- nati yangka extra nganta charge-I maninjaku yapa NDIS participants wardingki wangu piya.
Panu yangka NDIS providers-ju kalu nyina yungulu jana nganta yinyi good quality services manu supports.
Kala ngari ka problem-rlangu karri yangka.
Ngurrju wangkanjaku-ju kajinpa:
- nyanyi nyiya marda wrong-ju
- kajinpa complaints mardani nyuntu nyangu services manu marda providers kurlu.
Nganimpa nyangu warrkiji uphold maninjaku participants kirlangu rights-ki. Kuja jarrimi kila-karnalu:
- Set-I mani karnalu rules wati yangka nyarrpa yungulu behave jarrimi providers manu warrkini wati nyuntu kurra pinangu.
- ​Nyanyi karnalu jana ngana warrkini suitable certain roles-kuju.
- Yinyi karnalu jana guidance manu education yapa kuju kuja kalu warrki jarrimi disability kirli.
- Action karnalu kanyi jangkardu providers manu warrkiniki yangka kajili warrki wangu nyina.
Maya pina jarrinjaku NDIS Commission-rli support mani japa kangku nyuntu nyangu rights-ji nyangka nganimpa nyangu website ndiscommission.gov.au rla.
Yolngu Matha (Djambarrpuyngu dialect)
About the NDIS Commission — NDIS Commission-buy ga nha limurr lika djama
Transcript
NDIS Commission-buy ga nha limurr lika djama
NDIS Quality and Safeguards Commission (buluny yaka NDIS Commission) dja independent Australian Government agency.
NDIS Commission-dhuny lika
- Gungay-yun NDIS participants nha mala safe-gunharaw making sure walal li walal dhuka marram NDIS supports ga services ngunhiyi safe ga manymak quality.
- Nhirrpan rules mala NDIS service providers-gu mala ga djamamirriw, ga make sure walal dhuka malthun ngurukiyi rules-gu mala.
- Marram complaints participants-gung mala (ga wiripuwung mala) balanya mirriy li provider-dhu wu djamamirriy wrong thing djama, nhakun abuse ga neglect-li NDIS participants nha mala.
- Respond-li warwuw mala ga complaints-gu nhakun abuse ga neglect-li NDIS participants nha mala.
Yaka limurr-dja National Disability Insurance Agency-ny (NDIA). Walal dja lika djaka:
- NDIS plans-gu mala
- NDIS payments-gu mala
- access-gu NDIS-lil
- allegations-gu mala NDIS fraud-gu.
Bulu malngmaranharaw NDIS Commission-gu, nhe balang contact limurrung phone-gurr wu contact form-dhu website-ngur.
- Limurrung-guny number 1800 035 544 (dhuwandja freecall landlines-ngur dja)
- Website-dja ndiscommission.gov.au
NDIS participant rights — Participant-gu rights mala
Transcript
Participant-gu rights mala
Balanyamirriy-li providers-dhu wu djamamirriy gama nhungu services ga supports, walal dhu:
- warrpan nha safe-gum
- latju kum djama.
Djama walal djaka kurr rom gurr.
Ga right yan skills mala ngayatham.
Ngunhiyi nhe NDIS participant, nhungu ga ngorra right:
- nhedhu safe yan
- marram quality supports ga services NDIS providers ga djamamirri-wung
- ngayathma ga djarryunaraw ga control nhungu supports-gu mala
- treated nhunany dhuka dignity ga makmakdhunamirriy rom dhu
- nhina abuse-mirriw, neglect-miriw, exploitation ga violence-mirriw
- yaka dhuka nhunany charged dharrwany ngunhiyi dhuka djulk-maram ngunhiyiny walalany ngunhiyi walal yaka NDIS participants.
Dharrwany NDIS providers-dhuny li birrkayun gama manymak quality services ga supports mala.
Yurr sometimes-dja li problems mala.
Manymak yan wanganharaw-dja:
- ngulanha wrong-dhin
- ngayatham nheka complaint nhungu services-gu wu supports-gu.
Limurrung-guny djama uphold dhuka participants-gu rights mala. Bitjan limurr-li balanyaraw-dja:
- Ngirrpan limurr-li ga enforce rules nhaltjan dhuka providers-dhu ga djamamirr mala ganhamirr ga treat nhunany.
- ​Limirr-li make sure djamamirr mala suitable certain roles-gu mala.
- Gurrpan limurr-li guidance ga education ngurkali mala ngunhiyi walal lika djama disability-mirri wal mala.
- Take action limurr-li providers ga djamamirri wal ngunhiyi walal gi yaka djama nhakun nhaliyak balang walal-gi yuwalk-dja djama.
Nguhiyi nhe djal bulu marlngmaranharaw ngunhiyi nhaltjan lika NDIS Commission-dhu supports nhungu rights nhe balang visit limurrung website dhiyal ndiscommission.gov.au
English
About the NDIS Commission
Transcript
About the NDIS Commission and what we do
The NDIS Quality and Safeguards Commission, also known as the NDIS Commission, is an independent Australian Government agency.
The NDIS Commission:
- helps keep NDIS participants safe by making sure they receive NDIS support and services that are safe and are good quality
- sets the rules for NDIS service providers and workers, and makes sure they stick to those rules
- takes complaints from participants and others when providers or workers do the wrong thing, including abuse and neglect of NDIS participants
- responds to concerns and complaints, including abuse and neglect of NDIS participants.
We’re not the National Disability Insurance Agency (NDIA). They look after:
- NDIS plans
- NDIS payments
- access to the NDIS
- allegations of NDIS fraud.
To find out more about the NDIS Commission, you can contact us on the phone or via the contact form on the website.
- Our phone number is 1800 035 544 (free call from landlines).
- The website is ndiscommission.gov.au
NDIS participant rights
Transcript
Participant rights
When providers and workers deliver your services and supports, they must:
- keep everyone safe
- do a good job – they must do their job with care and have the right skills.
If you’re an NDIS participant, you have the right to:
- be safe
- get quality support and services from NDIS providers and workers
- have choice and control over your supports
- be treated with dignity and respect
- live free from abuse, neglect, exploitation, and violence
- not be charge extra than people who are not NDIS particpants.
Most NDIS providers try to deliver good quality services and supports. But sometimes there are problems.
It’s always OK to speak up when:
- something is wrong
- you have a complaint about your services or supports.
Our job is to uphold participant rights. This is how we do that:
- We set and enforce rules about how providers and workers must behave and treat you.
- We make sure workers are suitable for certain roles.
- We provide guidance and education to people who work with people with disability.
- We take action against provider and workers who do not do what their supposed to.
If you want to find out more about how the NDIS Commission supports your rights, you can visit our website at ndiscommission.gov.au
First Nations Participant Pack
The Participant Pack is an introduction to the NDIS Commission and how we support the rights of NDIS participants.
This pack has been designed for First Nations people with disability, and for anyone who supports them or acts on their behalf, such as family members, kin, guardians, support workers or advocates.
You can download a copy of the Participant Pack or request a printed copy to be sent to you.
First Nations communication toolkit
This toolkit has been developed for people, organisations, and communities to help share important information with First Nations people with disability, including their families and wider community.
- Download First Nations communication toolkit
- Download Poster: First Nations Hub
- Download Poster: First Nations resources hub
- Download Poster: Make a complaint
How to use the social media tiles
Social media, newsletters and website updates are a great way to share information with participants, their families, support networks and communities. You can download the social media tiles and captions, and use them for your social media channels, website, or newsletter.
Launch
A new First Nations Hub is now available on the NDIS Commission website.
The Hub offers trusted information, tools and resources in one place for First Nations people with disability, families and carers. This includes information about participant rights, what safe and quality supports look like and the role of the NDIS Commission Thank you to the First Nations participants, communities and stakeholders that informed these resources.
Learn more at ndiscommission.gov.au/first-nations
Who the Commission is
The NDIS Quality and Safeguards Commission works to improve the quality and safety of NDIS supports and services.
The Commission helps participants understand their rights, promotes safe and quality services, and provides a way to raise concerns or make a complaint about NDIS supports.
Find information designed for First Nations people with disability, families and carers at ndiscommission.gov.au/first-nations
How to make a complaint
Everyone has the right to safe, quality, and culturally appropriate NDIS supports and services.
If something doesn't feel right, you can speak up. The NDIS Commission can help with concerns or complaints about NDIS providers and workers.
1800 035 544
ndiscommission.gov.au/report
Find information designed for First Nations people with disability, families and carers at ndiscommission.gov.au/first-nations
Accessing First Nations resources
Looking for information about participant rights or how to make a complaint?
The NDIS Commission's First Nations Hub brings together resources, tools and information designed for First Nations people with disability, families, carers and communities.
Find information designed for First Nations people with disability, families and carers at ndiscommission.gov.au/first-nations
Your rights
If you are an NDIS participant, you have the right to be safe, treated with respect and have a say in the supports and services you receive.
The NDIS Commission's First Nations Hub includes information to help you understand your rights, know what quality supports look like, and find out what to do if something isn't right.
Find information designed for First Nations people with disability, families and carers at ndiscommission.gov.au/first-nations