Consultants and Advice Services

Applicants for registration are responsible for the content of their applications. If you use a consultancy or advice service to assist you with your application, the NDIS Commission expects that:

  • you are substantially involved in preparing the application and associated documents;
  • your application is an accurate representation of your organisation and key personnel; and
  • you can demonstrate the suitability of your organisation to deliver disability supports and not rely on the expertise of the consultancy or advice service.

If you engage a consultant or advice service or purchase policies, we expect the following when assessing your application:

  • that you understand what you have submitted and can explain the content if required.
  • that the responses in your application are specific to your organisation and are not a direct copy of purchased documents.
  • that your application and supporting documents accurately set out how your organisation complies with NDIS provider responsibilities.
  • that you provide us with true and accurate information regarding the personnel identified in your application; and
  • that the policies you provide must accurately reflect how your organisation will deliver NDIS supports.

Providing false or misleading information in an application for registration is a contravention of section 73D of the National Disability Insurance Scheme Act 2013 punishable by civil penalty. In the alternative, if you provide false or misleading information in an application for registration you may instead be punished for a criminal offence under section 137.1 of the Criminal Code Act 1995.

Registered NDIS providers may also have their registration suspended or revoked if they provide false or misleading information in an application for registration.