Registered provider obligations and requirements

Registered NDIS provider requirements

The NDIS Commission is responsible for the registration and regulation of NDIS providers under a nationally consistent framework. There are a number of requirements providers must meet to become registered and to maintain registration with the NDIS Commission.

The ‘What does the NDIS Commission mean for providers?’ fact sheet provides a useful overview of the role of the NDIS Commission and provider requirements.

The NDIS Commission will work with you to help you understand and comply with registration responsibilities.

Conditions of registration

Registered NDIS providers are subject to conditions under the NDIS Act and Rules.  Registered NDIS providers must:

  • comply with the conditions of registration stated on your certificate of registration
  • demonstrate compliance with the NDIS Practice Standards for your relevant registration groups (which are determined by the types of services and supports your deliver), including through a quality audit. This includes undergoing a mid-term audit if you deliver higher-risk and more complex supports which must be assessed using the certification method.
  • comply with the NDIS Code of Conduct in your organisation and support employees to meet its requirements
  • have an in-house complaints management and resolution system to record and manage any complaints you receive, and support NDIS participants or other relevant concerned parties to make a complaint
  • have an in-house incident management system, and notify the NDIS Commission should a reportable incident occur (including alleged reportable incidents)
  • fulfil worker screening requirements and ensure all workers have been screened
  • meet notification obligations about certain changes and events
  • comply with record keeping requirements as set out in the NDIS rules
  • if applicable, meet the behaviour support requirements, including reporting the use of restrictive practices to the NDIS Commission
  • comply with all applicable Commonwealth, state and territory laws
  • if requested, provide information to the Commissioner within a specified timeframe
  • comply with any other applicable conditions of registration that are specified in the NDIS Rules.

All workers of registered NDIS providers should complete the worker orientation e-learning module called ‘Quality, Safety and You’,that covers human rights, respect, risk, and the roles and responsibilities of NDIS workers. The NDIS Commission has also produced eLearning courses covering: Supporting Effective Communication, Supporting Safe and Enjoyable Meals and a New Worker NDIS Induction Module

The NDIS Commission provides information and guidance to support registered providers to meet the registration obligations under the NDIS Act and Rules. It monitors registered providers for compliance with the conditions of registration. A failure to comply with a condition of registration is subject to a civil penalty of 250 penalty units. In addition, the NDIS Commission can take other compliance or enforcement action including imposing a condition of registration or suspending, varying or revoking a registered NDIS provider’s registration.

Details on quality and safeguards requirements under the NDIS Commission can be found in the NDIS legislation, rules and policies.

Providers of assistance with daily personal activities (Registration group 0107)

A decision has been taken to impose an additional condition under section 73G of the NDIS Act which will apply to all registered NDIS providers that are registered to deliver the class of support 'Assistance with daily personal activities' (personal support) (registration group 0107).

Our fact sheet about this condition explains how it applies to the delivery of personal supports to participants who live alone.

Related Resources

Related resources

Fact sheet: NDIS Commission - What does this mean for providers?

Fact sheet: Additional condition of registration for registration group 0107