Registered NDIS providers must notify the NDIS Commission of significant changes and events. This includes events that significantly affect your ability to deliver the NDIS supports and services you are registered to provide.
When to notify us
1. Changes to your organisation
This includes changes to:
- contact details
- location details (such as moving to a new address, opening or closing an outlet)
- services or supports you deliver
- geographical areas where supports are provided
- your key personnel (such as a new CEO or company director)
- legal entity type/business structure
- Australian Business Number (ABN) or Australian Company Number (ACN)
- business name (trading name) or legal entity name, and
- ownership, including the sale, merger or transfer of all or part of your business – see Buying or selling a registered NDIS business.
2. Events that significantly affect your ability to meet the conditions of your registration
For example, an event that means you can no longer (or significantly limited) meet the NDIS Practice Standards.
3. Changes to your financial situation
The change must significantly affect your ability to deliver the supports and services you’re registered to provide. For example, being the subject of legal proceedings to be declared bankrupt or placed under administration.
See Financial changes that stop supports.
4. Changes that impact people with a disability and their access to supports and services that you are registered to provide
This includes:
- adverse changes to participants' circumstances that impact their ability to access NDIS supports and services, whether on a temporary or permanent basis
- a decision to no longer accept new participants for NDIS supports or services, whether on a temporary or permanent basis
- a significant increase in wait times to provide NDIS supports or services to people with disability
- a significant shortfall in your available workers to provide NDIS supports or services, and
- no longer providing NDIS supports or services, whether on a temporary or permanent basis (see Stopping the services you provide).
5. Events affecting your suitability to deliver supports or services to people with disability
This includes if you, or any of your key personnel, have been:
- convicted of an indictable offence under law
- insolvent under administration
- the subject of adverse findings or enforcement action by a government organisation. This includes:
- the Australian Securities and Investments Commission
- the Australian Charities and Not-for-profits Commission
- the Australian Competition and Consumer Commission
- the Australian Prudential Regulation Authority
- the Australian Criminal Intelligence Commission
- AUSTRAC
- a body of a State or Territory that is equivalent to a body mentioned above
- a body with responsibilities relating to the quality or regulation of services provided to people with disability, older people or children, or
- a state or territory work health and safety authority.
- the subject of any findings or judgment in relation to fraud, misrepresentation or dishonesty in any administrative, civil or criminal proceedings, or is currently party to any proceedings that may result in the applicant being the subject of such findings or judgment, or
- disqualified from managing corporations under Part 2D.6 of the Corporations Act 2001.
How to notify us
Log in to the NDIS Commission registered providers portal
You must notify us in the registered providers portal when the change occurs or as soon as possible afterwards.
These quick reference guides step you through the process of notifying us in the Registered providers portal.
What to include in your notification
In the Registered providers portal, you're asked to describe the details of the change.
Choose one of the options below to see the information we need to receive. This information will be added to:
- the 'Description' field (if under 1500 characters), or
- as an 'Attachment' (for longer descriptions).
Please include:
General details
- Your name:
- Your email address:
- Description of change:
For example 'Business sold to 123 Corporation'. - Date of change:
- Reason for change of ownership:
- How did you know the business was available to buy?:
- What is your relationship with the previous business owners?:
Are there new directors now the ownership has changed?
For each new director, please provide:
- Director name:
- Director’s experience with providing supports and services to people with disability, or similar experience:
- Director’s NDIS worker screening ID number:
Tip: You also need to attach a recent resume for each new director.
Participants and services affected by the change
Tell us the number of participants receiving services at the time of ownership change.
- Number or self-managed participants:
- Number of plan-managed participants:
- Number of agency-managed participants:
- Describe the services you currently provide to those participants:
- Describe how those participants were given choice and control over who provided their supports and services when the ownership changed:
- How were supports to participants impacted by the change of ownership:
For example, changes to support staff.
Registration groups
Is the business registered for any these registration groups?
- 109 - Vehicle modifications
- 111 - Home modifications
- 114 - Community nursing care
- 126 - Exercise physiology and personal training
- 128 - Therapeutic supports
Which group or groups do you have from the above list:
If yes, you need to have a staff member that has the relevant qualifications or experience outlined in Verification module required documentation.
Do you currently have a staff member or members who have this qualification or experience?:
If yes, please provide each staff members:
- Name:
- Qualification:
- The AHPRA number (if relevant to qualification):
Is the business registered for the group 127 - Management of funding for supports in participant plans?
If yes:
- Do you want to continue with group 127?:
If yes, please attach certified copies of each worker's qualifications and associated professional memberships, as required in Verification module required documentation. - Do you want to stop registration group 127?:
If yes, please apply to vary your registration and remove this registration group.
Please attach:
- A recent resume for each new director (if there are new directors).
- Certified copies of each worker's qualifications and associated professional memberships for registration group 127 - Management of funding for supports in participant plans (if you have this group and want to continue it).
Please include:
- Your name:
- Your email address:
- Date of change:
- Description of change:
For example 'Business sold to 123 Corporation'. - Reason for selling the business:
- What is your relationship with the new business owners?
- Was a consultant or broker involved in the change of ownership?
If yes, provide the name of the business or individual:
Please include:
- Affected participant’s NDIS number:
- Services you're provide to the participant before you stop:
- Date current services will stop:
- Planned steps to transition the participant to another provider (so you meet the NDIS Practice Standards):
- Contingency plan if another provider isn’t found before you stop services:
Please attach:
The participant’s service agreement.
When you submit this notification, you’re notifying the NDIS Commission, not the National Disability Insurance Agency (NDIA).
If you haven't notified the National Disability Insurance Agency (NDIA) yet, please notify them now:
- Phone: 1300 311 675
- Email: provider.support@ndis.gov.au.
Please include:
- Number of participants affected when you stop services:
- Services that impacted participants are currently receiving:
- Date you plan to stop services:
- Planned steps to transition participants to alternate providers:
- Contingency plan if another provider isn’t found before you stop services:
- Details of your communication with the National Disability Insurance Agency (NDIA):
For example, are there regular scheduled meetings during the transition process.
Please attach:
The notification you sent to the NDIS participants who are affected by your services stopping.
When you submit this notification, you’re notifying the NDIS Commission, not the National Disability Insurance Agency (NDIA).
If you haven't notified the National Disability Insurance Agency (NDIA) yet, please notify them now:
- Phone: 1300 311 675
- Email: provider.support@ndis.gov.au.
Please include:
- Type of change:
- For example, going into administration, receivership, bankruptcy or liquidation.
- Is the registered provider still trading?:
If no, what date did it stop trading?: - Has a financial administrator been appointed?:
For example an administrator, receiver, or liquidator.
If yes, please provide their name and contact details: - Is the business going to be sold?:
- Number of NDIS participants that were or are receiving supports from the provider:
The supports and services provided to those participants: - Describe the steps taken to transition participants to alternate providers so they have continuity of supports:
- Have you notified the National Disability Insurance Agency (NDIA)?:
Please include:
- What has changed or happened?
- Date of change or event:
- What is the impact to your NDIS participants?
- Status of change or event:
For example, planned, happening now, happened in the past.