NDIS Workforce Capability Framework

NDIS Workforce Capability Framework

The NDIS Commission has developed the NDIS Workforce Capability Framework (the Framework) to support delivery of quality disability services across Australia. It translates the NDIS Practice Standards and Code of Conduct into observable behaviours that service providers and workers should demonstrate when delivering services to people with disability.

The Framework was developed in consultation with participants, workers, supervisors, providers and experts across Australia. It describes the core capabilities that workers need to deliver services and supports. It also describes a range of additional capabilities needed when working with participants whose support needs require specialised knowledge and/or skills.

The Framework is written from the point of view of the participant.

Accessing the Framework

A user-friendly interactive version of the Framework is available on a dedicated Framework website. The website also provides access to tools and resources that use the Framework to support workforce planning and management. The website is being updated as the tools are released. 
An accessible PDF of the Framework (PDF) is also available on the Framework website, along with guides that explain what the Framework is about, with versions in Easy Read, Auslan and community languages, and a brochure for Aboriginal and/or Torres Strait Islander stakeholders. 

Benefits of a Capability Framework

The Framework describes the attitudes, skills and knowledge expected of all workers funded under the NDIS. It gives practical examples and provides a common language to describe ‘what good looks like’ when participants receive supports based on human rights and participant choice and control. The Framework is designed to be used by:


•    NDIS participants and their carers, families and advocates 
•    NDIS providers
•    supervisors and managers  
•    current workers supporting NDIS participants 
•    prospective workers interested in working with NDIS participants 
•    recruitment and human resource professionals
•    training and education providers.


The Framework is intended as guidance for the sector. The Framework capabilities describe the way work is done and the essential knowledge required from the point of view of an NDIS participant. This provides the foundation for planning and managing the workforce in a way that is suited to different participant needs and contexts. Its use is recommended but not mandatory.

Implementing the Framework

The NDIS Commission’s Workforce Capability Framework team is developing a range of tools for release during 2022 to support provider workforce planning and management, self-managing participants, and workers. There is close consultation with the sector to ensure the resources are realistic, practical, and useful

Five new tools and related resources were released on the Framework website on 15 July. These tools and resources are in public beta testing until 14 October 2022. This public beta testing gives interested users the opportunity to test out the tools and comment on them. Further adjustments will be made to the tools in response to feedback.  The new tools include:

Information and discussion sessions on each of the tools will be run over the coming months. You can register to receive notifications about upcoming events here.

Contact us

The project team are happy to arrange a video or phone meeting to discuss the Framework and the implementation project.

For further information about the NDIS Workforce Capability Framework, to receive updates on the Framework rollout or to discuss opportunities to be involved, please contact the team by email or call 1800 035 544.