Your Rights as an NDIS Participant
NDIS participants have the right to be safe and to receive quality services from the providers and workers they choose to support them under the NDIS.
The NDIS Commission aims to uphold the rights of people with disability, including the right to dignity and respect, and to live free from abuse, exploitation, and violence. This is in keeping with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.
The Commission will achieve this through:
- empowering people with disability to exercise choice and control in the support services they receive, while ensuring appropriate protections are in place
- building the capacity of people with disability, their families, and their carers to make informed decisions about NDIS providers
- responding to and managing concerns and complaints
- supporting a strong and viable market for disability supports and services.
NDIS Code of Conduct
The NDIS Code of Conduct helps providers and workers respect and uphold your right to safe and quality supports and services.
Under the NDIS Code of Conduct, providers and workers must:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
- take all reasonable steps to prevent sexual misconduct.
The NDIS Code of Conduct applies to:
- registered NDIS providers
- unregistered NDIS providers
- NDIA community partners - LAC and ECEI providers
- providers delivering information, linkages, and capacity building activities
- providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.