Resources to support incident reporting, management and prevention

NDIS providers must notify the NDIS Commission about a reportable incident that occurs, or is alleged to have occurred, in connection with the NDIS supports or services you deliver.

This fact sheet has information about the reportable incident obligations and incident management system requirements for managers and key personnel of registered NDIS providers.

Registered NDIS providers must keep good records and provide the right information about notifiable incidents to the NDIS Commission. This fact sheet explains the record keeping obligations on NDIS providers about incidents, and details the information the NDIS Commission requires registered NDIS providers to provide when notifying us of a reportable incident.

The 'Reportable Incidents Guidance' document was developed to support the NDIS Quality and Safeguards Commission Rules.

It is a condition of registration that registered NDIS providers have an incident management system which sets out the procedures for identifying, managing and resolving incidents. If a person who is a registered NDIS provider does not have an incident management system, they may be in breach of their conditions of registration and penalties may apply.

This guidance will assist registered NDIS providers in developing or improving their incident management systems to help them meet their requirements.

NDIS providers must notify the NDIS Commission about a reportable incident that occurs, or is alleged to have occurred, in connection with the NDIS supports or services you deliver.

This poster contains important information for workers about how to identify incidents that occur in their workplace, and what to do if an incident occurs.

It is everyone's responsibility to ensure the safety and wellbeing of people with disability.

This reference card is a quick guide for workers on what to do if they become aware of an incident or directly witness an incident.

This document provides guidance on the expectations of workers providing services in incident management and reporting incidents.

Participants have the right to feel safe and there are rules for registered NDIS providers to make sure this happens. This fact sheet tells participants what the NDIS Commission expects providers to do when an incident happens and who may need to be told about an incident. It also explains what the NDIS Commission expects providers to do to support participants to feel safe if they have been impacted by an incident.

This document contains answers to frequently asked questions about using the ‘My Reportable Incidents’ page on the NDIS Commission Portal.