NDIS Code of Conduct

NDIS Code of Conduct 

The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers.

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A code of conduct postcard featuring Archie. Archie is a young boy wearing a red shirt and is playing in a light filled room. He is smiling at the camera with an open mouth.
Archie

Who the NDIS Code of Conduct applies to

The NDIS Code of Conduct applies to:

  • registered NDIS providers and their employees
  • unregistered NDIS providers and their employees
  • providers delivering information, linkages, and capacity building (ILC) activities
  • providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.

The Code also applies to NDIS Commission employees in addition to the Australian Public Service Code of Conduct.

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A code of conduct postcard featuring Jake. Jake is sitting in the sun near a football oval. He is wearing a blue and white sports team shirt and aviator sunglasses. He is looking at the camera and smiling.
Jake

The NDIS Code of Conduct

The Code of Conduct requires workers and providers who deliver NDIS supports to:

  • act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
  • respect the privacy of people with disability
  • provide supports and services in a safe and competent manner with care and skill
  • act with integrity, honesty, and transparency
  • promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct.

There are guidelines available to help both NDIS providers and workers understand their obligations under the NDIS Code of Conduct.

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A code of conduct postcard featuring Jesse. Jesse is sitting on rocks at the beach. He is wearing beige pants and a black hoodie with a black baseball cap. He is looking away from the camera and smiling.
Jesse

Worker Orientation Module

Our Worker Orientation Module – Quality, Safety and You is a free elearning module that explains the obligations of workers under the NDIS Code of Conduct – from the perspective of NDIS participants.

All registered NDIS providers under the NDIS Commission should include the module within their induction process for workers, and encourage existing workers to undertake the module over time, as part of their ongoing learning and to support compliance with the NDIS Code of Conduct.

Related resources

The NDIS Code of Conduct - Guidance for service providers

The NDIS Code of Conduct - Guidance for Workers