Provider and support worker obligations
Supporting effective communication upholds the rights of people with disabilities to have choice and control and make decisions about their own lives.
You have an obligation under the NDIS Practice Standards and NDIS Code of Conduct to support effective communication, including the obligation to offer and support access to interpreting services to help participants use their supports.
Language interpreting supports are not included in NDIS plans, however you can register with TIS National so participants and their carers can access NDIS funded interpreters. Once registered, you can book via the TIS National online booking system.
Providers or support coordinators can book a face-to-face or over the phone language support interpreter for participants.
Where possible, you should also try to match the participant who speaks a language other than English or uses Auslan with a worker who speaks their language or uses Auslan.
For more information about language interpreting services, visit the NDIS website.
Worker screening check
It is mandatory for all interpreters working with NDIS participants to have a valid NDIS Worker Screening Check.
The TIS National online booking system automatically requests an interpreter with an NDIS Worker Screening Check when someone makes a booking for an NDIS participant.
Staff and registered providers should no longer ask interpreters working with participants for a Working with Children Check.