We investigate events affecting the rights and safety of people with disability
The NDIS Commission will investigate complaints and reports of non-compliance with the new NDIS Practice Standards, NDIS Code of Conduct and other quality and safeguards requirements that apply to all providers delivering supports and services to people with disability participating in the NDIS.
We have the power to investigate any matters relating to any NDIS provider and workers. We can impose penalties, including, in the most serious cases, banning workers or providers, de-registering providers and seeking civil penalties.
An investigation is the process of seeking information about alleged, apparent or potential non-compliance with the NDIS Act 2013 and Rules, and may support, precede or follow other action we take.
The types of matters the NDIS Commission may investigate include:
- whether a registered NDIS provider is complying with the conditions of their registration
- whether an NDIS provider, or a person employed or otherwise engaged by them (‘a worker’), is complying with the NDIS Code of Conduct
- whether a registered NDIS provider is complying with the NDIS Practice Standards
- where a person is subject to a banning order, whether the person is providing supports or services in contravention of that order.
When investigating these matters, we speak to the parties involved and may request or require them, or other relevant parties, to provide information or documents that we reasonably believe may be relevant to the matters being investigated. Examples of this could include records held by health professionals, other government agencies and regulators, or other businesses.