NDIS participants in residential aged care

Residential aged care providers supporting NDIS participants became registered with the NDIS Commission on 1 December 2020

On 1 December 2020, residential aged care (RAC) providers supporting NDIS participants were registered with the NDIS Quality and Safeguards Commission. Before that RAC providers only had to meet the NDIS Code of Conduct.

The NDIS Quality and Safeguards Commission will:

  • help you, and your families and carers, by responding to your concerns or complaints
  • uphold your right to be free from harm
  • promote safe and quality services
  • abide by the NDIS Code of Conduct and Practice Standards for providers and workers
  • manage incidents involving participants
  • report incidents, including abuse and neglect, to the NDIS Commission
  • promote positive behaviour support.

We are working to help RAC providers to understand the why it’s important that NDIS safeguards are available to NDIS participants living in these places.

If you are an NDIS participant living in residential aged care, this change does not affect the supports that you receive. Your RAC provider and their workers are already required to abide by the NDIS Code of Conduct, which upholds your right to be treated with respect, free from exploitation, violence, abuse and neglect. They are also required to deliver supports to you that meet the standards, to let us know about serious incidents that affect you, and to deliver behaviour supports protections, if you need them, the same as all other NDIS providers.

Who to call if you have a complaint

If you have a complaint about:

  • the NDIS supports and services you receive from your RAC provider, call the NDIS Commission on 1800 035 544. It’s OK to complain – speaking up can help to improve services for yourself and others.
  • care and services provided under the Aged Care Act 1997, call the Aged Care Quality and Safety Commission on 1800 951 822.

If you are not sure who to contact, please contact us. We will work with the Aged Care Quality and Safety Commission to resolve your concerns.

Find out more

We have written a fact sheet called Young people in residential aged care: Information for NDIS participants. The fact sheet explains the role and responsibility of the NDIS Commission, the rights of NDIS participants, and provider obligations.

Coronavirus (COVID-19) information for people with disability

Visit our Coronavirus (COVID-19) webpage for people with disability for links to updates about COVID-19 and resources for NDIS participants.

Younger People in Residential Aged Care

The Younger People in Residential Aged Care Strategy 2020-25 (the Strategy) was released on 30 September 2020.

The Strategy covers all younger people under the age of 65 living in, or at risk of entering, residential aged care, including providing choice to Aboriginal and/or Torres Strait Islander people between 50 and 64 years of age who are eligible for the aged care system. Information about the strategy is available on the Department of Social Services website.