From 1 July 2026, NDIS digital platforms (previously called platform providers) will need to register with the NDIS Commission.
We have developed transitional arrangements for providers who are or plan to operate an NDIS digital platform. Visit Mandatory registration and transitional pathways for NDIS digital platforms for information.
NDIS digital platforms are an innovative and flexible way for participants to access NDIS supports and services.
In 2023 the NDIS Commission conducted an inquiry to understand the experience of participants that use platform providers. This was followed by consultation into registration for platform providers and information for NDIS participants.
Findings from the platform providers inquiry
Our inquiry found that:
- platforms offer people with disability choice and control over who they choose to support them
- platform providers can make accessing NDIS supports or services easier
- setting up profiles to find workers using a platform provider can be extra work
- participants need to provide personal information to platform providers, and sometimes this information is used in the wrong way.
Our inquiry also identified that more work needs to be done to improve service quality and safety including:
- platform providers need to make sure there is a clear understanding of the service relationships between participants and the people they find through platforms
- participants want all NDIS providers – including those that use platforms – to know about disability and how to support people with disability
- platform providers need to get better at explaining what they are charging for because fees vary from platform to platform and they aren’t always clear
- platform providers should always check if the workers available on their platform are safe to work with people with disability because sometimes they aren’t checked and participants don’t feel safe.
More information about this research:
Transition to mandatory registration
Between October 2024 and June 2025, the NDIS Commission consulted with platform providers and people with disability about mandatory registration.
In December 2025, the Minister for the NDIS, Jenny McAllister announced that platform providers will need to be registered from 1 July 2026.
See mandatory registration for platform providers for more information.