Making a complaint


Complaints you can make to the NDIS Commission

You can talk to us or your provider when something goes wrong with your supports or services.  

We take complaints about whether an NDIS funded service has been provided in a safe way and to an appropriate standard.

You can also complain about how an NDIS provider has dealt with your complaint

Complaints about the NDIS Commission

We welcome all feedback, including complaints, compliments and suggestions. We are committed to providing high standards of service and listening to those who interact with us.

Our Complaints and Feedback policy explains how we manage complaints about the NDIS Commission. Complaints or feedback may relate to any area or function of our work or performance of our staff.

Other complaints

We are unable to deal with complaints about: 

  • the National Disability Insurance Agency (NDIA)
  • access to the NDIS 
  • decisions about NDIS participant plans. 

You can speak to the NDIA to make a complaint about these.

If you’re not sure who to talk to about your complaint, contact us and we can help direct you to the right place.

If you need help or support, speak up.

Related resources

Complaints and feedback policy