Complaints form

Question 1 (up to 4 questions)

Do you think a person with disability could be critically injured or seriously harmed?

Examples include abuse, neglect, or risk of losing access to the supports needed for daily living. The risk is higher for a child or non-verbal person who isn't able to advocate for themselves.

Yes, a person with disability could be critically injured or seriously harmed   

No, the issue is with an NDIS plan, a provider or worker, or something else   

If unsure, check the below definitions or contact us.

Serious injury or harm might look like...

  • abuse or violence where a person with disability needs medical care, mental health support, or to go to hospital, for example:
    • hitting or kicking
    • sexual abuse or sexual assault
    • yelling or saying things that make the person feel scared or worried about their safety
       
  • serious neglect of a person with disability, for example:  
    • not taking the person to the toilet or to be changed when it's needed
    • giving the person hard or lumpy food when they could choke on it
    • not changing the dressing on a wound regularly
    • not giving the person the medication that has been prescribed to them
       
  • a threat to the life of a person with disability
     
  • a person with disability could become homeless
     
  • a person with disability needs a lot of one-on-one support for most of their day and their supports are about to stop
     
  • a person with disability is missing
     
  • someone is using threats, force, violence, tricks, control, or fear to make a person with disability do something they don't want to do, for example:
    • tricking the person into giving away money
    • telling the person they will hurt them if they stop using a provider
    • grooming or predatory behaviour
       
  • someone is targeting a person with disability, gaining their trust, then taking advantage of that trust.

'Person with disability' includes...


Registered providers reporting serious harm or unauthorised restrictive practices

If you're a registered provider, you may also need to report this case as a reportable incident.

Reportable incidents include the followed acts – or allegations of the acts – that relate to the delivery of NDIS supports or services: 

  • death of a person with disability
  • serious injury of a person with disability
  • abuse or neglect of a person with disability
  • unlawful sexual or physical contact with a person with disability
  • unlawful sexual or physical assault of a person with disability
  • sexual misconduct against a person with disability
  • sexual misconduct in the presence of a person with disability
  • grooming of a person with disability for sexual activity
  • use of restrictive practices that are not authorised by your state or territory
  • use of restrictive practices that does not follow the person's behaviour support plan.
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