Complaints form

NDIS plan application and inclusion issues relate to decisions made by...

• The National Disability Insurance Agency (NDIA), 'the NDIS' 
  The National Disability Insurance Agency (NDIA) is a government department. It looks after the NDIS system of plans and funding for people with disability. When people say 'the NDIS' they are often talking about the work of the National Disability Insurance Agency or their partners. The National Disability Insurance Agency is separate to the NDIS Quality and Safeguards Commission, also known as the NDIS Commission. 
   
• A planner, NDIA planner, NDIS planner, NDIA delegate
  Someone who meets with a person with disability to work out what to put into an NDIS plan. They work together to come up with goals, and identify the supports and services that will help reach those goals. These planners are employed by the NDIA or their partners. 
  An NDIS planner is different to a Plan manager.
   
• Local area coordinators (LACs) 
  Local area coordinators link people with disability to the National Disability Insurance Agency (NDIA). They're the main point of contact for a person with disability, and are known as partner organisations. They help navigate the NDIS, apply for plans, and access local supports and services. They sometimes make decisions about NDIS plans and funding. 

NDIS plan and funding issues also include: 

• Service bookings

  Service bookings are the arrangements that link an NDIS plan with the NDIS providers who access funding from the plan. Only plan-managed or NDIA managed NDIS funding need service bookings. Service bookings are made and recorded in the myPlace portal.

Your concern is with something else if it's about...

• Providers, NDIS providers
  The businesses or individuals hired to provide supports and services to people with disability. When providers are paid with money from an NDIS plan, they are called NDIS providers.
   
• Workers, NDIS workers, disability workers, support workers, independent support workers 
  The individuals who work directly with people with disability. They are called NDIS workers when they are paid with money from an NDIS plan.
   

• Plan managers
  A type of provider who helps to manage NDIS plan funding by:

  • paying providers
  • submitting claims to the National Disability Insurance Agency
  • sending statements that show how much money has been used and how much money is left
  • watching the plan budget to check for issues like money being used too quickly.

  Plan managers are called providers because they're paid from an NDIS plan.
  A Plan manager is different to an NDIS planner.

• Support coordinators
  A type of provider that helps a person with disability to:

  • understand their NDIS plan
  • find supports and services that match the goals and funding in their plan
  • become more confident in coordinating their own NDIS plan.

  Support coordinators are called providers because they're paid from an NDIS plan.

• How the funds in an NDIS plan are being spent
  Including providers or workers charging for services that aren't provided, or charging an unfair price.