NDIS participants have the right to be safe and to receive quality services from the providers and workers they choose to support them under the NDIS.
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission regulates the NDIS market and handles complaints about the quality and safety of NDIS supports and services.
What are the benefits for participants?
For NDIS participants, the NDIS Commission will:
- help you, and your families and carers, by responding to your concerns or complaints
- require providers to uphold your right to be free from harm
- promote safety and quality services
- oversee a new NDIS Code of Conduct and Practice Standards for providers and workers
- require registered NDIS providers manage incidents involving participants
- require registered NDIS providers to report incidents, including abuse and neglect, to the NDIS Commission
- provide national oversight of, and leadership in relation to, behaviour support
- identify areas for improvement across the NDIS market, and provide information and advice to improve future services.
Our service is independent and confidential.
Speaking up can help to improve supports and services
It’s OK to complain – speaking up can help to improve services for you and other people. You have the right to raise a concern about NDIS supports if you are not happy. We will work with you, and with providers and workers, to resolve problems and improve the quality and safety of NDIS supports – for you and other participants.
If you have a concern, you may wish to talk to your provider first. You can ask someone you trust, or an independent advocate, to help you. If you’re not sure who to contact, we will help to connect you with the right organisation.
What about the National Disability Insurance Agency (NDIA)?
The NDIA will continue to:
- deliver the NDIS – providing individualised plans and support to people with disability, and coordinating service bookings, payments and access to plans for providers
- handle complaints about the NDIA and participant plans.