For Participants - Make a Complaint

People with disability have the right to complain about the services they receive.
Hannah is sitting in her wheelchair in activewear. She is on a netball court and is looking at the camera. There are people and trees in the background.

Most NDIS providers do their best to provide quality supports and services to people with disability, but issues can occur.

It’s OK to complain – speaking up can help to improve services for you and other people. You have the right to raise a concern about NDIS supports if you are not happy.

We will work with you, and with providers and workers, to resolve problems and improve the quality and safety of NDIS supports – for you and other participants.

Make a complaint here using the complaint contact form

Call us: 1800 035 544 (free call from landlines) or TTY 133 677.

Translating and Interpreting Service: 131 450

National Relay Service and ask for 1800 035 544.