Resources
The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.
This page contains information about:
Guidance on the NDIS Commission’s functions
- Regulated Restrictive Practices Guide
- Reportable incidents guidance
- Incident Management Systems guidance
- Incident management and RI: worker expectations
- Complaints management and resolution guidance
Statements
Practice alerts
- Hot water safety
- Comprehensive Health
- Dysphagia, safe swallowing and mealtime management
- Epilepsy management
- Lifestyle Risk Factors
- Medicines associated with swallowing problems
- Oral Health
- Polypharmacy
- Transitions of care between disability services and hospitals
- Influenza vaccine
- Cardiovascular Disease
- Prevention of respiratory infections
- Pain management
Provider updates
- NDIS Commission letter to residential aged care registered NDIS providers (10 May 2021)
- Australian Consumer Law and NDIS Code of Conduct: Joint letter with ACCC and NDIA (22 January 2021)
- NDIS Commission information letter – WA providers (10 November 2020)
- NDIS Commission information letter to existing providers – WA (10 November 2020)
- NDIS Commission Introductory Letter – WA providers (7 October 2020)
- NDIS Commission Introductory Letter to existing providers – WA (7 October 2020)
- COVID-19: Letter to Victorian registered NDIS providers (6 August 2020)
- Residential Aged Care providers: Extension to NDIS provider registration exemption
- COVID-19 related events and changes: Letter to registered providers (24 March 2020)
- COVID-19 Provider Alert: Letter to registered providers (10 March 2020)
- Provider Information Sessions 2019: Behaviour Support Q&A Compendium
- Provider Information Pack
- Information session presentation for transitioning states and territories
- Provider Information Sessions 2019: Q&A Compendium
- Provider Information Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 12 June 2019
- Provider Information Letter VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Introductory Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter NSW and SA, 22 May 2018
- Provider Information Letter NSW and SA, 22 June 2018
Participant updates
- SAFEGuard newsletter
- Complaints about NDIS services – Aboriginal and Torres Strait Islander participants
- NDIS Commission letter – WA participants (1 December 2020)
- NDIS Commission letter – WA participants (1 December 2020) – Auslan
- NDIS Commission letter – WA participants (1 December 2020) – Easy Read
- NDIS Commission letter – WA participants (1 December 2020) – In your language
- Participant letter: Change for providers of personal daily support - Easy Read
- Participant letter: Change for providers of personal daily support
- Change for providers of daily personal support - Auslan translation (November 2020)
- COVID-19: Open letter to Victorian participants about COVID-19 supports (3 September 2020)
- COVID-19: Open letter to Victorian participants about COVID-19 supports (3 September 2020) - Easy Read
- NDIS participants in residential aged care: Update on provider exception from NDIS registration
- Participant Information Pack
- 'Speak up' resources
- NDIS Commission Participant letter ACT, NT, QLD, TAS & VIC - Easy read, July 2019
- NDIS Commission Participant letter ACT, NT, QLD, TAS & VIC, July 2019
- NDIS Commission Participant Letter ACT, NT, QLD, TAS & VIC - Auslan Translation, July 2019
- NDIS Commission Participant letter SA & NSW, 25 June 2018
- NDIS Commission Participant letter SA & NSW - Easy read, 25 June 2018
- NDIS Commission Participant Letter SA & NSW - Auslan Translation, 25 June 2018
NDIS Commission Activity Reports
The NDIS Commission’s activity reports provide an infographic of our activities during the period.
- 6-month activity report: July – December 2020
- 12-month activity report: July 2019 – June 2020
- 6-month activity report: July – December 2019
- 12-month activity report: July 2018 – June 2019
- 6-month activity report: July – December 2018
Podcasts
- Reasonable and Necessary podcast series - Episode two: 8 July 2018
Staying Safe and Building Quality into NDIS Services – with the NDIS Quality and Safeguards Commissioner, Graeme Head - Valid Podcast series – Episode six: 8 August 2019
The NDIS Commission’s role in handling complaints with Miranda Bruyniks, NDIS Quality and Safeguards Commission Complaints Commissioner