Queensland

Map of Queensland

From 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Queensland.

Our office is located at:

215 Adelaide Street
Brisbane QLD 4000

Queensland State Director

Rob Bates is Queensland's acting State Director, leading a team of Complaints, Reportable Incidents and Compliance staff. Rob joined the NDIS Commission in late 2021. Prior to this he was the Senior Manager for Client Safety in one of the largest Family and Disability Service providers in Queensland. In his time as Director of the Australian Catholic Centre for Professional Standards he led the Response to the Royal Commission into institutional responses to child sexual abuse. Rob spent his early career as a Detective Inspector in the United Kingdom, specialising in Public Protection.

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in Queensland:

Past provider information sessions

In March and June 2019, we held introductory provider information sessions in Queensland.

Watch the video recording of the June 2019 webinar

Provider Information Sessions 2019: Q&A Compendium

View the June 2019 introductory information session presentation slides

Watch the video recording of the March 2019 Brisbane session

View the April 2019 introductory information session presentation slides

Provider Information Sessions 2019: Behaviour Support Q&A Compendium

More information

Links for Queensland

Queensland Ombudsman

Telephone: 07 3005 7000 or 1800 068 908 (outside Brisbane metro)
Website: ombudsman.qld.gov.au

Fair Trading Queensland

Telephone: 13 74 68
Website: qld.gov.au/law/fair-trading

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

Contacts and advice regarding the use of Restrictive Practices

Email: Enquiries_DSA_RP@communities.qld.gov.au
Telephone: 1800 902 006
Website: https://www.communities.qld.gov.au/disability-connect-queensland/national-disability-insurance-scheme/ndis-quality-safeguard-requirements-providers
Fact sheet: https://www.communities.qld.gov.au/resources/dcdss/disability/ndis/rp-requirements.pdf

Publications and Resources

Website: communities.qld.gov.au/disability/service-providers/centre-excellence/positive-behaviour-support/publications-resources

Related resources

Between March and June 2019, the NDIS Commission held a series of information sessions for NDIS providers in the five states and territories that transitioned from 1 July – the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.

This document is a compendium containing the most common questions and answers from these sessions, grouped into the following categories:

  • Reportable incidents
  • Complaints
  • Worker screening
  • Market oversight
  • Registration.

You can find more information on these information sessions, including video recordings and presentation slides, by visiting the NDIS Commission start dates page and clicking on your state or territory.

pdf 809KB Listen to PDF docx 158KB

In June 2019, the NDIS Commission and the National Disability Insurance Agency (NDIA) held a series of information sessions in the states and territories that transitioned to the NDIS Commission from 1 July: the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria. The documents on this page give an outline of the sessions, which covered topics including NDIS Provider Responsibilities and Behaviour Support, Complaints and Reportable Incidents.

For those who could not attend the information sessions in person, the NDIS Commission held a webinar.

Watch the video recording of the June 2019 webinar

You can download a transcript of the webinar via the link in the grey box on the right.

pptx 3MB pdf 605KB Listen to PDF pdf 2MB Listen to PDF docx 103KB

In March and April 2019, the NDIS Quality and Safeguards Commission hosted information sessions in each of the five states and territories transitioning to the NDIS Commission from 1 July: the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.

The following documents give an outline of the sessions, which introduced and provided an overview of the role and function of the NDIS Commission, outlined the new quality and safeguarding arrangements, and the process for registering as an NDIS provider. There was also a question and answer segment.

You can view the video recording of the presentation your state or territory by clicking on the links below.

pdf 2MB Listen to PDF pptx 2MB

In June 2019, the NDIS Commission held a series of information sessions for NDIS providers in the five states and territories that transitioned from 1 July – the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.

This document is a compendium containing the most common questions and answers from these sessions, in relation to behaviour support.

You can find more information on these information sessions, including video recordings and presentation slides, by visiting the NDIS Commission start dates page and clicking on your state or territory.

docx 144KB pdf 904KB Listen to PDF

An information letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 12 June 2019 outlining key information about the transfer of registrations.

pdf 461KB Listen to PDF docx 134KB

An information letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 12 June 2019 outlining key information about the transfer of registrations.

docx 134KB pdf 464KB Listen to PDF

An introductory letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 8 May 2019 outlining key information about the new Commission and registration requirements.

pdf 178KB Listen to PDF docx 136KB

An introductory letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 8 May 2019 outlining key information about the new NDIS Commission and registration requirements.

pdf 194KB Listen to PDF docx 136KB