The ‘Own Motion Inquiry into support coordination and plan management’ was conducted in two parts.
Part 1
This examined relevant complaints and reportable incident notifications received by the NDIS Commission in relation to support coordination and plan management to identify:
- quality and safeguarding concerns being raised in relation to support coordination and plan management; and
- positive contributions good support coordination and plan management are making to quality and safeguarding in the NDIS.
Part 2
This examined whether the NDIS Commission should make any changes to how it regulates support coordination and plan management to:
- address any quality and safeguarding concerns identified in Part 1 of the Inquiry; and
- support the positive contributions made by good support coordination and plan management identified in Part 1 of the Inquiry.
Part 2 outlines actions which aim to improve the quality and integrity of support coordination and plan management. The action plan is based on Part 1 and considered the findings from the DRC and NDIS Review.
You can download the final reports for Part 1 and Part 2 of the Inquiry below.