Ricky is standing in a laneway playing his cello. He is wearing a black leather jacket and his hair is spiked.

Speak up resources

'Speak up' resources

The NDIS Quality and Safeguards Commission is here to ensure people with disability in the NDIS have a strong voice about their rights to be safe, to exercise choice and control, and have their human rights upheld.

A series of resources has been developed to empower people with disability to ‘speak up’ if they need to about the quality and safety of their NDIS funded supports and services.

The resources feature people with disability, their family and carers and were developed and tested in consultation with people with disability and the sector.

They are available for you to download, print and share with your networks or display anywhere you think they may be seen.

Alternative format versions are available, including AuslanEasy Read and Culturally and Linguistically Diverse (CALD). We have also created a ‘Talk up’ version for Aboriginal and Torres Strait Islander people. Braille copies are available on request – please call us on 1800 035 544 or email engagement@ndiscommission.gov.au

We are pleased to introduce our wonderful talent, their family and carers who feature in our Speak Up informational resources.




Janelle is an Assistant Principal in a Primary school and a running addict. 

Janelle finds great joy out of running with her friends, is a fearless competitor, and says if people are having a tough time, they can count on her. She is also the mother to two boys and has a strong connection with her family.

Watch Janelle's video    Watch Janelle's video - Auslan 

Pippa Shea

Pippa and Shea

Pippa and Shea have been BFFLs (Best Friends For Life) since they were 4 and dance together in their hip hop crew Inkrewsive.

Pippa and Shea are an incredible example of friendship and support.  As BFFLs, they do just about everything together and check in with each other regularly.

Watch Pippa and Shea's video    Watch Pippa and Shea's video - Auslan



Ahmed is known as "Liquid Nails" and has represented Australia at multiple Paralympic games. 

Ahmed teaches us about the way we view the world and the way we choose to see it.  Leaving behind the game of footy to become a swimmer, he is planning to appear at the 2020 Tokyo Paralympics.

Watch Ahmed's video    Watch Ahmed's video - Auslan


Frank, Elvis [the dog] and his carer Dee

Frank’s whole world is his dogs, King Charles Cavaliers, Patch and Elvis who hang out on him or around his neck when he travels about. 

He used to work in telecommunications and recently he has spent more time at home with his carer Dee. He is also very passionate about photography.

Watch Frank's video   Watch Frank's video - Auslan



Luke is a visual artist with incredible talent, and works at La Trobe University.

He loves art galleries and radio, and is on the board of Arts Access Victoria.  Luke has helped pioneer ways to assist people with disability get access to museum spaces on their own terms.

Watch Luke's video    Watch Luke's video - OCAP



Chloe is living her dream through autism advocacy work, acting, and performing.

She is a YouTube influencer, actor, horse lover and saviour, and makes music on the side.

Watch Chloe's video    Watch Chloe's video - Auslan



Carly is an Australian writer and speaker and released her first book ‘Say Hello’ in January 2019. 

She advocates for people with disability and representation and inclusiveness of disabled peoples. Carly regularly appears on podcasts, interviews and radio, and organised the history-making Access to Fashion – a Melbourne Fashion Week event featuring disabled models.



Matt represented Australia in Rugby at the 2016 Paralympics.  He lost both his legs and fingers during a backyard accident but was encouraged to move forward through the power of sport.



Callee is one of 10 - 20 girls in Australia who share the rare condition, Aicardi Syndrome.  She uses AAC to help facilitate communication, as well as minimal spoken word, which she does with love, laughter and joy.

Callee enjoys chilling in a pool, being around young people, and loves animals, especially meerkats and nice dogs.  She’s a cracker at shooting hoops, and likes to play board games and Uno.



At only 19, Shainayer pushed through numerous experiences of bullying in her small Aboriginal community in NSW but that hasn’t kept her from pursuing a life that she wants.  She now works in health services and wants to help others.



Tiara loves literature, especially anything to do with the LGBTQIA+ community. As a Non-Binary femme they’re passionate about the many different marginalised segments to which they belong.

They work in the creative arts and media and is passionate about technology, games, community and cultural development.



Corey is a school student who is completing his education. He has an absolute passion for learning to fly and enjoys the indescribable feeling of being behind the controls of an aircraft.

Corey’s mum has helped him realise his dreams and to access opportunities within the local community. He also has a passion for wildlife, the environment, filmmaking, and scouting.



Maya is a para athletics athlete and an active social and environmental justice supporter.

You’ll find Maya in a café enjoying writing her blog, or spending her time travelling, studying, playing with her dog, and watching movies. She advocates for living life plant-based & cruelty free.



Ricky is legally blind and loves to play the Double Bass – especially anything Johnny Cash, Elvis, Rockabilly, and Country Blues/Jazz. 

He is a student and his family were excited to see him head off to his first Debutante Ball in a Cadillac! The iPhone has helped change Ricky’s life with music and friends.



Travis has so much interest in Disney movies – his nickname is now “Disney”. 

He loves to sew and spend time with his dog. Travis is also interested in performing and dresses-up when he is in the mood to really entertain.

Related resources

The NDIS Commission wants to help NDIS participants complain if they are not happy about the quality of safety of their services. These documents are Easy Read version of the complaints brochure and posters.

The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS services and supports.

It’s always okay to speak up.

You can contact us if you feel unsafe or unhappy with your NDIS supports or services.

The following document summarises how to make a complaint to the NDIS Commission.

Alternative versions of this brochure are also available in your language, in an Easy Read version, and Aboriginal and Torres Strait Islander people may prefer the ‘Talk up’ version of this brochure, which is provided on this page. Braille copies are available on request – please call us on 1800 035 544 or email contactcentre@ndiscommission.gov.au

See our fact sheet for information about how we deal with complaints.

These bookmarks were created by the NDIS Quality and Safeguards Commission as part of the Participant Information Packs.

These bookmarks contain key messages from the packs, and contact details of the NDIS Quality and Safeguards Commission. Printed copies are available when the Participant Information Packs (in any format) are ordered through the online order form.

View the full Participant Information Pack

View the full Aboriginal and Torres Strait Islander Participant Information Pack.

The NDIS Commission wants to help NDIS participants complain if they are not happy about the quality of safety of their services. This is an Easy Read version of the complaints brochure and posters.