Usually, providers requiring a verification quality audit deliver lower risk/lower complexity supports and services. Many providers requiring a verification audit are already subject to professional regulation as a requirement of doing business, e.g. through the Australian Health Practitioner Regulation Agency (AHPRA) and other professional bodies.
Professional regulation means a practitioner must already meet set standards and is subject to ongoing monitoring of their competency to practice, including through continuing professional development.
Because of the existing obligations of these providers to their relevant professional bodies, and the less complex support types delivered, the provider will engage an approved quality auditor to complete a desktop review of the required documentary evidence outlined for each profession in the Verification Module.
Providers must show evidence of:
- relevant qualifications;
- expertise and experience;
- incident management processes/policies;
- complaints management processes/policies; and
- risk management processes/policies.
As the NDIS market develops, the NDIS Commission will continue to monitor the effectiveness of these profession-specific regulatory frameworks to meet the NDIS Commission’s requirements in relation to safe, quality services for NDIS participants.