A reportable incident is an act or event that has happened, or alleged to have happened, in connection with delivering NDIS supports or services.
Registered NDIS providers must notify the NDIS Commission of all reportable incidents.
This includes incidents you have recorded and responded to within your own incident management system.
Two portals from 12 October 2026
Lodge all new incidents in the new NDIS Commission Portal, including the 24-hour report and the 5-day report.
For incidents you lodged before 12 October, keep using the existing portal for 5-day reports, responding to a request for information, looking up incident history and documents, and weekly unauthorised restrictive practice (URP) reporting.
Incidents lodged before 12 October, whether open or closed, stay in the existing portal. They are not moved to the new portal.
See which portal do I use?
Timeframes to notify us
| Reportable incident | You MUST notify us within: (Timeframes are calculated from when a registered NDIS provider became aware of the incident) |
|---|---|
| Death of a person with disability. | 24 hours |
| Serious injury of a person with disability. | 24 hours |
| Abuse or neglect of a person with disability. | 24 hours |
| Unlawful sexual or physical contact with, or assault of, a person with disability. | 24 hours |
| Sexual misconduct against, or in the presence of, a person with disability, including grooming of the person for sexual activity. | 24 hours |
| Use of a restrictive practice that is unauthorised by your state or territory, or does not follow a behaviour support plan for the person with disability. | 5 business days If the incident has resulted in harm to a person with disability, it must be reported within 24 hours. |
If you do not report an incident within the timeframes, this might result in an infringement notice or other compliance actions.
How to notify us
- Log in to the NDIS Commission Portal
- Select the Reportable incidents tab at the top of the screen
- Select the ‘Create reportable incident’ button
- Review the ‘Before you start’ guidance and scroll to the bottom of your screen
- View the question ‘Is this incident in relation to your supports and services’ and select the incident type that you are reporting
- Complete and submit the following forms as applicable.
24-hour report (immediate notification)
You need to submit this form within the specified timeframe. In most cases, this is within 24 hours of becoming aware of a reportable incident.
5-day report
You need to provide additional information and actions you’ve taken. Submit this form within five business days of becoming aware of a reportable incident.
This is the only form needed for incidents involving unauthorised use of a restrictive practice that has not caused immediate harm to a person with disability.
Step-by-step guides for both portals are on the Portal Quick Reference Guide page.
Third party report
You can submit this form to tell us about an incident that has occurred with the supports and services of another registered provider.