Deputy Commissioner, Regulatory Operations (Registrar)
Catherine Myers is an experienced regulator, having most recently headed up the Victorian Commission for Gambling and Liquor Regulation (VCGLR) as their Chief Executive Officer. Catherine has held various Committee of Management and Board positions for not-for-profit organisations. She holds a Bachelor of Education and a Master of Business Administration and is a Graduate of the Australian Institute of Company Directors.
Catherine is passionate about people and performance. She has a focus on building strong organisational culture, leading transformation and inspiring teams to deliver outstanding results. Catherine has leveraged her experience in change management and communication to deliver practice improvements in regulation. She has overseen the design of risk-based regulatory tools and implemented significant change programs resulting in improved capability, service delivery and regulatory outcomes.
In 2019, Catherine’s contribution was recognised by the Institute of Public Administration Australia (IPAA) in the Top 50 Public Sector Women (Victoria) which recognises women for their leadership, inspiration and accomplishment. Also in 2019, her organisation was awarded the IPAA (Vic) Innovative Regulation Award for the development of a new digital risk assessment tool.
Jeffrey Chan commenced as the Senior Practitioner, Behaviour Support on 9 July 2018. Mr Chan has worked in disability and health services for nearly 30 years in government, non-government and statutory roles. He was the inaugural Victorian Senior Practitioner with the responsibility of protecting the rights of people with disability subject to restrictive interventions and compulsory detention. Mr Chan was also Queensland’s inaugural Chief Practitioner and Director of Forensic Disability (a Governor-in-Council appointment) where he was responsible for protecting the rights of people with cognitive impairment subject to restrictive practices and those in the forensic disability setting. Prior to his current role, Jeffrey Chan was Deputy CEO of the largest intellectual disability service provider in Singapore.
Assistant Commissioner Planning, Performance and Engagement
Alisa Chambers commenced with the NDIS Commission in February 2022, and became the Assistant Commissioner Planning, Performance and Engagement in August 2022. Her role supports the Commissioner, parliamentary process, communications and engagement, and the implementation of the NDIS Commission’s strategy.
Throughout her career, Alisa has worked in areas that deal with highly sensitive and complex social issues, such as aged care, child protection services, early childhood education and environmental regulation. She is committed to improving communities, particularly for the most vulnerable among us.
Alisa has designed and delivered major reform and cultural change programs on behalf of government and organisations. She has an inclusive leadership approach, coupled with qualifications in change leadership, which allow her to skilfully manage diverse stakeholder priorities to deliver an optimal outcome.
General Manager, Policy, Markets and Insights
Andrew Whitecross is the General Manager, Policy, Markets and Insights, on secondment from the Department of Social Services (DSS) since May 2022. Mr Whitecross leads a new division providing strategic policy development and advice, market design and oversight, data and analysis activities, and major projects and initiatives, and whole of Government disability policy.
In DSS, Mr Whitecross was responsible for policy on the development of the NDIS provider market, specialist disability accommodation and the implementation of the NDIS Quality and Safeguards Framework, including the establishment of the NDIS Quality and Safeguards Commission and the public consultation process on the establishment of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability.
Mr Whitecross has more than three decades of social policy experience with DSS, providing strategic policy advice on payment adequacy and targeting, rent assistance, promoting participation and the interactions with other government policies and programs. He led policy development for the 2008‑09 Pension Review. Most recently, Mr Whitecross served as acting Director of the Australian Institute of Family Studies from October 2020 to April 2022.