Understanding the different types of providers

Registered provider

A registered NDIS provider is a person or organisation that is registered with the NDIS Commission in accordance with section 73E of the National Disability Insurance Scheme Act 2013. 

Some NDIS providers must be registered:

  • Participants whose plan is managed by the National Disability Insurance Agency (NDIA) can only receive supports from a registered NDIS provider.
  • Plan managers must also be registered to manage the funding of supports under NDIS participants’ plans. 
  • NDIS providers must be registered to deliver certain higher risk support types to any participant: specialist disability accommodation, development of behaviour support plans, and for the implementation of regulated restrictive practices.

Aged care providers

On 1 December 2020, residential aged care (RAC) providers delivering services to NDIS participants in their facilities automatically became registered NDIS providers. This means that as of 1 December 2020, RAC providers supporting NDIS participants are required to meet the obligations of the National Disability Insurance Scheme Act 2013 (NDIS Act) and the NDIS (Provider Registration and Practice Standards) Rules 2018, in relation to the NDIS participants they support.
RAC providers, like all NDIS providers, are required to comply with the NDIS Code of Conduct in supporting NDIS participants. From 1 December 2020, RAC providers who are registered with the NDIS Commission are also required to comply with relevant NDIS Practice Standards.

Providers of assistance with daily personal activities (personal supports)

An additional condition under section 73G of the NDIS Act 2013 applies to all registered NDIS providers that are registered to deliver the class of support 'Assistance with daily personal activities' (personal support) (registration group 0107).

Unregistered providers

An unregistered provider is a provider of NDIS supports and services that has not been registered with the NDIS Quality and Safeguards Commission. Not all providers are required to be registered. Unregistered NDIS providers usually deliver lower risk supports to NDIS participants – for example, house maintenance.  Only participants who self-manage or plan-manage their NDIS funding are able to choose to receive supports and services from unregistered NDIS providers.