Unregistered providers

Not all providers need register with the NDIS Commission. However, registration provides some assurance to NDIS participants that the provider’s services and supports meet the level of quality and safety stated in the NDIS Practice Standards.

Who can engage an unregistered provider?

Some NDIS participants may self-manage the NDIS supports and services in their plan, or they might ask someone else to do it for them (a plan nominee), or they might use a registered plan manager.

Participants receiving supports and services under these options will be able to access supports or services from either registered or unregistered providers. The exception is where the services consist of providing specialist disability accommodation under a participant’s plan, the use of a regulated restrictive practice, or where a provider is developing a behaviour support plan.

Unregistered provider obligations

Worker screening

Self-managing NDIS participants can individually decide if they require workers of unregistered providers who provide supports and services to them to have a Worker Screening Check.

NDIS Code of Conduct

The NDIS Code of Conduct applies to all NDIS providers, whether registered or not, and to all people employed or otherwise engaged by NDIS providers.

Self-managing participants and registered plan managers will be able to make unregistered providers and their workers aware of their obligations under the Code of Conduct.

Complaints management

Unregistered providers must be able to effectively manage complaints that may concern the quality and safety of supports and services being provided.

The NDIS Commission can support people to make a complaint directly to a registered or unregistered NDIS provider. If a person is not able to resolve a complaint with an NDIS provider, the person can complain to the NDIS Commission. If a complaint raises a compliance issue, the NDIS Commission has powers to take action.

Anyone who is the subject of a complaint has the right to fair treatment. This includes informing a person about a complaint and providing them with a reasonable opportunity to respond to any allegations and proposed action.