Unregistered providers

Not all providers are required to register with the NDIS Commission. However, registration provides additional assurance to NDIS participants that the provider meets the level of quality and safety in their services and supports that is expected by the NDIS Practice Standards.

Some NDIS participants may self-manage the NDIS supports and services in their plan, or they might ask someone else to do it for them (a plan nominee), or they might use a registered plan manager.

Participants receiving supports and services under these options will be able to access supports from either registered or unregistered providers. The exception is where the services are particularly high risk or complex services, either where a provider is developing a behaviour support plan or may need to use an authorised restrictive practice.

Worker screening

Workers who work for unregistered providers can apply for an NDIS Worker Screening Check if they are delivering or are planning to deliver NDIS supports and services.

Self-managing NDIS participants may require workers who provide supports and services to them to have an NDIS Worker Screening Check. Self-managing participants, unregistered NDIS providers and registered plan managers will be strongly encouraged to make use of the NDIS worker screening process for workers they engage.

Code of Conduct

The NDIS Code of Conduct applies to all NDIS providers, whether registered or not, and to all people employed or otherwise engaged by NDIS providers.

Self-managing participants and registered plan managers will have access to information about the Code of Conduct, and will be able to make unregistered providers and their workers aware of their obligations under the Code of Conduct.

Complaints management

Unregistered providers must be able to effectively manage complaints.

The NDIS Commission will be able to help people to make a complaint to an NDIS provider. If a person is not able to resolve a complaint with an NDIS provider, the NDIS Commission will work with participants, their representatives and providers to resolve the complaint. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.

Anyone who is the subject of a complaint must be treated fairly. This includes informing a person about a complaint, and providing them with a reasonable opportunity to respond to any allegations and proposed action.