Unregistered NDIS providers

Not all NDIS providers need register with the NDIS Commission. However, registration can provide some assurance to NDIS participants that the NDIS provider’s services and supports meet the level of quality and safety stated in the NDIS Practice Standards.

Who can engage an unregistered NDIS provider?

NDIS participants whose plan is self-managed or plan managed can use unregistered NDIS providers in most circumstances. 

A ‘self-managed plan’ is where an NDIS participant or their plan nominee engages NDIS supports and services themselves. A ‘plan managed plan’ is where an NDIS participant engages a registered NDIS provider to provide plan management services. 

NDIS participant whose plan is self-managed or plan managed must only use registered NDIS providers for the following supports or services:

  • specialist disability accommodation 
  • supports or services during which there is or is likely to be a need to use a regulated restrictive practice 
  • specialist behaviour supports that involve undertaking behaviour support assessment of the participant or developing a behaviour support plan for the participant.

Unregistered provider obligations

Worker screening

The NDIS Worker Screening Check will be available in most states and territories from 1 February 2021. As an unregistered NDIS provider, you have the option of asking workers that you employ or otherwise engage to demonstrate they have a clearance, or to ask them to obtain a clearance by undergoing an NDIS Worker Screening Check.

You can also ask workers to demonstrate that they have an alternative check or clearance that meets the requirements in the transitional and special arrangements that apply in the state or territory where you provide supports and services to people with disability.

Once the new national worker screening arrangements start, a clearance obtained through an NDIS Worker Screening Check will be recognised as a clearance in any state or territory. 

Self-managed NDIS participants can also individually decide if they require workers of unregistered NDIS providers who provide supports and services to them to undertake an NDIS Worker Screening Check.

NDIS Worker Screening Database

The NDIS Commission will manage an NDIS Worker Screening Database that will support the NDIS Worker Screening Check.

The database will:

  • have a register of cleared and excluded workers from all states and territories to enable national portability of clearances
  • support national ongoing monitoring of the conduct of workers with clearances
  • mean NDIS providers across the country can sponsor applications and check the clearances of prospective workers through the NDIS Worker Screening Database, without needing to contact individual states and territory worker screening units
  • help NDIS providers with record keeping. 

The NDIS Worker Screening Database will start operating as the NDIS Worker Screening Check is rolled out in each state and territory. 

The NDIS Worker Screening Database will be available to unregistered NDIS providers and self-managed participants (or their representative or nominee) who have been approved to access it by the NDIS Commission. 

To request access to the NDIS Worker Screening Database, please complete an application form. Refer to the Quick reference guide – Unregistered Provider - Request access to the NDIS Worker Screening Database for assistance.

Further information about NDIS Worker Screening is available on our Worker Screening overview page.

NDIS Code of Conduct

All registered and unregistered NDIS providers and their workers are required to comply with the NDIS Code of Conduct. There are guidelines available to help both NDIS providers and workers understand their obligations under the NDIS Code of Conduct.

Self-managed participants and registered plan managers can make unregistered providers and their workers aware of their obligations under the NDIS Code of Conduct.

Complaints management

Unregistered providers must be able to effectively manage complaints that may concern the quality and safety of supports and services being provided.

The NDIS Commission can support people to make a complaint directly to a registered or unregistered NDIS provider. You can also complain to the NDIS Commission, preferably after you have tried to resolve the complaint directly with the provider. If a complaint raises a compliance issue, the NDIS Commission has powers to take action.

Anyone who is the subject of a complaint has the right to fair treatment. This includes informing a person about a complaint and providing them with a reasonable opportunity to respond to any allegations and proposed action.