Complaints Management and resolution guidance

Complaints Management and Resolution Guidance

People with disability have the right to complain about the services they receive. All registered service providers must have a complaints management system in place to record and address complaints.

If you have a concern about your current NDIS supports or services, we encourage you to raise it with your provider. For information about complaint handling by NDIS providers, see: Effective Complaint Handling Guidance for NDIS Providers.

For an Easy Read version of this document, see: Handling complaints and fixing problems – Easy Read.

If you don’t feel able to complain to your provider, if you are unhappy with the provider’s response to your complaint, you can contact us.

The following document explains:

  • Who the NDIS Commission is and what we do,
  • How to make a complaint to the NDIS Commission,
  • How we manage complaints we receive and
  • What you can expect from the NDIS Commission after making a complaint.

Related resources

Effective Complaint Handling Guidelines for NDIS Providers

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