Behaviour support

Behaviour support is about creating individualised strategies for people with disability that are responsive to the person’s needs, in a way that reduces the occurrence and impact of behaviours of concern and minimises the use of restrictive practices.

Under the NDIS Commission, behaviour support focuses on person-centred interventions to address the underlying causes of behaviours of concern or challenging behaviours, while safeguarding the dignity and quality of life of people with disability who require specialist behaviour support.

Both behaviour support practitioners, and providers who use regulated restrictive practices (implementing providers), are required to meet the requirements outlined in the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018.

The role of the Senior Practitioner

The Senior Practitioner leads the NDIS Commission’s behaviour support function. It is the role and responsibility of the Senior Practitioner to:

  • Oversee behaviour support practitioners and implementing providers who use behaviour support strategies and restrictive practices
  • Provide best practice advice to practitioners, providers, participants, families, and carers
  • Receive and review provider reports on the use of restrictive practices
  • Follow up on reportable incidents that suggest there are unmet behaviour support needs

Notification of behaviour support practitioners

To support safeguarding for people subject to restrictive practices, the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018 (the Rules) require that a registered provider of specialist behaviour support services must use a behaviour support practitioner whom the NDIS Quality and Safeguards Commissioner considers suitable.

To comply with this requirement, section 29 of the Rules requires that specialist behaviour support providers notify the NDIS Commission of their behaviour support practitioners.

The notification can be made by using the Notification of Behaviour Support Practitioners (s29) – online form

On the basis of the information collected from the notification, practitioners will be considered provisionally suitable as NDIS behaviour support practitioners and advised of this in writing. The provisional status will remain in place until the practitioner undergoes an assessment against the Positive Behaviour Support Capability Framework.

The Positive Behaviour Support Capability Framework

The Positive Behaviour Support Capability Framework focuses on the knowledge and skills that underpin contemporary evidence-based practice. It reflects the diversity and variation of the sector’s capability in delivering behaviour support and provides a pathway for recognition and professional progression for practitioners.

The aim of the Positive Behaviour Support Capability Framework is to strengthen the safeguards for people receiving behaviour support and demonstrate a clear commitment to the reduction and elimination of restrictive practices. Read more about the Framework.

Which restrictive practices are regulated and what providers are required to do

Restrictive practice means any practice or intervention that has the effect of restricting the rights or freedom of movement of a person with disability. Under the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018 certain restrictive practices are subject to regulation. These include seclusion, chemical restraint, mechanical restraint, physical restraint and environmental restraint. Read more about restrictive practices and provider obligations.

Compliance activities

Webinar: Unauthorised restrictive practices (16 July 2020)

This webinar provides information relating to a notice (as a condition of registration under S 73F(2)(i) of the NDIS Act 2013) that was issued on 6 July 2020 by the NDIS Quality and Safeguards Commissioner to registered providers in New South Wales and South Australia. The notice requested information on the provider’s use of unauthorised restrictive practices where the use is not in accordance with:

  • an authorisation and there is an authorisation process in relation to the use of the restrictive practice; and/or
  • a behaviour support plan for the NDIS participant.

For practitioners: how to lodge behaviour support plans

Practitioners develop plans in a document, and upload plans into the NDIS Commission Portal using the provider’s own template. Practitioners can also download and fill out the NDIS Commission templates:

Where state or territories require a specific template to be used, this template can be uploaded to the Portal.

Details about the participant and regulated restrictive practices are entered into the Portal. A PRODA account is required to access the Portal. For detailed information about the Portal, please see the NDIS Commission Portal User Guide for Behaviour Support.

For implementing providers: how to report on the use of regulated restrictive practices

Providers will require a PRODA account to access the Portal. Upon logging in for the first time, plans that have been lodged can be accepted. The next step is to submit monthly reports via the Portal.

For detailed information about the Portal, please see the NDIS Commission Portal User Guide Monthly Reporting of Restrictive Practices.

Providers in the ACT, QLD and Vic can find additional information about monthly reporting of restrictive practices.

For Practitioners: Behaviour Support in the NDIS Commission


For Providers: Behaviour Support in the NDIS Commission