Changes to the Reportable Incidents Portal

From 12 May 2021, Reportable Incidents Approvers will be required to enter a valid NDIS number for any person with disability who is involved in a reportable incident (either as the impacted person or as the subject of allegation).  If a Reportable Incidents Approver attempts to submit a 5-day notification without a valid NDIS number, they will receive an error message.  If an error message is received, the Reportable Incidents approver should check that the correct NDIS number has been entered.

For more information, please contact us at reportableincidents@ndiscommission.gov.au or on 1800 035 544.

NDIS Commission Portal

Scheduled maintenance

Scheduled maintenance will be carried out on the NDIS Commission provider portals from:

  • Saturday 31 July at 8:00pm (AEST) until Sunday 1 August at 8:00am (AEST)

You will not be able to login to the NDIS Commission provider portals during this time and existing sessions will be terminated during the maintenance. We apologise for the inconvenience.

The NDIS Commission Portal contains tools for providers to manage their registration and meet their obligations.

The NDIS Commission Portal is also used by Approved Quality Auditors to record their audit recommendations for a provider’s application for registration with the NDIS Quality and Safeguards Commission.

Registered providers use the NDIS Commission Portal to renew registration, update registration details, add or remove registration groups, notify the NDIS Commission of changes and events, submit behaviour support plans and incident reports, report uses of unauthorised practice, and more.

The NDIS Commission Portal is only available to providers that have registered with the NDIS Commission. If you do not have an NDIS Commission Portal user account, please refer to the Quick Reference Guide - Getting access to NDIS Commission Portal.

Login with PRODA   Portal user guides

For assistance with PRODA, please contact the PRODA helpline on 1800 700 199.

Should you need additional technical support, help is available at Tier1Support@ndiscommission.gov.au.