Contact us

The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

We will start operating from:

  • 1 July 2018: New South Wales and South Australia.

Phone

1800 035 544 (free call from landlines)
Our contact centre is open 9am to 5pm local time, Monday to Friday.

Complaints

If you are in New South Wales or South Australia, a complaint can be made to the NDIS Commission by:

The NDIS Commission can take complaints about:

  • services or supports that were not provided in a safe and respectful way
  • services and supports that were not delivered to an appropriate standard

Further information is available at complaints.

General Enquiries

To provide feedback, contact the NDIS Commission by emailing contactcentre@ndiscommission.gov.au.

Until we start operating in each area, current state or territory requirements for quality and safeguards will continue to apply. You can find contact details on the Start dates page.

  • 1 July 2019: Victoria, Queensland, Tasmania, the Australian Capital Territory and the Northern Territory
  • 1 July 2020: Western Australia.

Mail

NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2750

Media

Contact the NDIS Commission communications team by emailing enquiries to media@ndiscommission.gov.au.

Please note, while our work will strengthen standards to address abuse and neglect for some of the most vulnerable people in our community, it will not replace existing obligations to report suspected crimes to the police and other relevant authorities.