Contact us

The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent agency established to improve the quality and safety of NDIS supports and services.

We now operate in all states and territories except Western Australia.

We will commence operating in Western Australia from 1 July 2020. Until then, current state requirements for quality and safeguards continue to apply in Western Australia. You can find out more by checking the map.

Please note, while our work will strengthen standards to address abuse and neglect for some of the most vulnerable people in our community, it does not replace existing obligations to report suspected crimes to the police and other relevant authorities.

Phone

1800 035 544 (free call from landlines)
9:00am to 4:30pm in the NT
9:00am to 5:00pm in the ACT, NSW, QLD, SA, TAS and VIC
Monday to Friday, excluding public holidays.

Complaints

You can make a complaint to the NDIS Commission by:

We can take complaints about services or supports that were not:

  • provided in a safe and respectful way
  • delivered to an appropriate standard

Further information is available on our ‘How to make a complaint about a provider’ webpage.

Reportable incidents

Use the NDIS Commission Portal to notify us of a reportable incident.

General enquiries

To provide feedback, contact us by emailing contactcentre@ndiscommission.gov.au.

Mail

NDIS Quality and Safeguards Commission
PO Box 210
Penrith NSW 2750

Media

Please send media enquiries by email to media@ndiscommission.gov.au.

Social media

Follow the NDIS Commission to stay up-to-date with news, articles and employment opportunities:

Freedom of Information (FOI)

For Freedom of Information enquiries, please visit the FOI page. Enquiries can be emailed to FOI@ndiscommission.gov.au.