Guidance on the NDIS Commission's functions

Related resources

This guide explains what a restrictive practice is, and sets out information on the five types of regulated restrictive practices, being:

  • chemical restraint
  • environmental restraint
  • mechanical restraint
  • physical restraint
  • seclusion

It assists in identifying each regulated restrictive practice and provides practice advice consistent with a positive behaviour support framework  and contemporary evidence informed practice, intended to reduce and eliminate the use of restrictive practices. It also highlights the possible impacts and important consideration with the use of regulated restrictive practices and assists registered NDIS providers and NDIS behaviour support practitioners to meet their obligations under the National Disability Insurance Scheme Act 2013 (NDIS Act 2013) and relevant Rules.

The 'Reportable Incidents Guidance' document was developed to support the NDIS Quality and Safeguards Commission Rules.

It is a condition of registration that registered NDIS providers have an incident management system which sets out the procedures for identifying, managing and resolving incidents. If a person who is a registered NDIS provider does not have an incident management system, they may be in breach of their conditions of registration and penalties may apply.

This guidance will assist registered NDIS providers in developing or improving their incident management systems to help them meet their requirements.

This document provides guidance on the expectations of workers providing services in incident management and reporting incidents.

People with disability have the right to complain about the services they receive. All registered service providers must have a complaints management system in place to record and address complaints.

If you have a concern about your current NDIS supports or services, we encourage you to raise it with your provider. For information about complaint handling by NDIS providers, see: Effective Complaint Handling Guidance for NDIS Providers.

For an Easy Read version of this document, see: Handling complaints and fixing problems – Easy Read.

If you don’t feel able to complain to your provider, if you are unhappy with the provider’s response to your complaint, you can contact us.

The following document explains:

  • Who the NDIS Commission is and what we do,
  • How to make a complaint to the NDIS Commission,
  • How we manage complaints we receive and
  • What you can expect from the NDIS Commission after making a complaint.