Media release

New regulatory tool improves quality and safety

The NDIS Quality and Safeguards Commission has accepted the first Enforceable Undertaking from a provider this week to improve the quality and safety of its services and supports for NDIS participants.

An Enforceable Undertaking is a legally binding agreement outlining specific actions the provider has offered to take to address issues of non-compliance with the law.

Acting Commissioner Sian Leathem said she welcomed the Commission’s first Enforceable Undertaking, and acknowledged the provider’s new management for their transparency and collaboration.

“This Enforceable Undertaking demonstrates the provider’s ongoing commitment to providing safe and quality services to NDIS participants,” the Acting Commissioner said.

“It avoids the need for us to initiate heavier compliance action, such as commencing court proceedings or making banning orders, in response to non-compliance with the law.

“In this case, the provider’s new management has prioritised putting in place measures to self-assess its compliance with the law, and upon identifying non-compliance, promptly contacted us.  

“The provider has since proactively worked with us to address issues of non-compliance in relation to the use of regulated restrictive practices.

“Their willingness to work with us towards full compliance is to be commended and should encourage other providers to voluntarily do the same.”

The Acting Commissioner said continuous monitoring of the provider against the terms of the Enforceable Undertaking would ensure the quality and safety of services and supports for their current and future client-base.

Details of the Enforceable Undertaking have been published in Part 2 of the Provider Register on the NDIS Commission’s website.

The NDIS Commission is the national regulator of supports and services provided to people with disability who participate in the National Disability Insurance Scheme (NDIS).

The NDIS Commission’s Regulatory Approach outlines the full suite of regulatory and compliance powers it has under Commonwealth law, including high intensity responses, targeted campaigns and regulatory activities.


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