Listening: Making it better - video transcript

An independent government body is working to improve the quality and safety of services and supports funded through the NDIS.

It's called the NDIS quality and Safeguards Commission, and one way it does this is by listening to the feedback and experiences of the participants and providers.

They work with providers to help them understand their role and what is expected of them because providing safe and quality services requires dedication care and a high level of skill.

The NDIS Commission listens to concerns so that everyone can feel heard and understood when things don't go as expected.  It's good to know that there's someone to talk to who can provide guidance support and even take action when necessary.

Collaboration makes things better and I know that by speaking up about my safety or quality concerns to the NDIS Commission I am playing my part in improving the future for all of us.