Portal Quick Reference Guides

Below are quick reference guides that help providers, auditors, participants and others use NDIS Commission online portals.

New NDIS Commission portal

From 12 October 2026, we are transitioning to a new NDIS Commission portal. During the transition period, you may need to use both the new NDIS Commission portal and an existing portal. This page includes quick reference guides for both:

  • NDIS Commission portal (New)
  • NDIS Commission portal (Existing).

For more information see:

Log in to the new NDIS Commission portal

Everyone with an active account in the existing portal will have an account in the new portal. You don’t need to set them up again.

If you don’t have an active account in the existing portal, go to the new NDIS Commission portal, enter your business ABN, and you’ll be directed to your next steps. See:

Quick reference guides

NDIS Commission portal (New)

New NDIS Commission portal roles

Managing access as an Access Delegate

Get access and login to existing NDIS Portals

If you've started any work in an existing portal, you’ll need to finish it in that existing portal:

 Quick reference guides

NDIS Commission portal (Existing)

Getting access to the NDIS Commission Applications portal

Getting access to the NDIS Commission portal

Provider registration

Application for registration or re-registration (renewal)

NDIS Commission portal (New)

Registrations overview

Submit an application for registration (Part 1)

Submit an application for registration (Part 2)

Add and manage supports and services in a registration application

Submit an application for re-registration (Part 1)

Submit an application for re-registration (Part 2)

Add an auditor relationship

Withdraw your application (new registration or re-registration)

NDIS Commission portal (Existing)

Re-registration (renewal) of your registration

Add an auditor relationship

Withdraw your application (new registration or re-registration)

Updating your registration details

Providers are currently unable to submit Notifications of changes or events through the NDIS Commission Portal. If you need to submit an urgent notification, please refer to the Current portal issues page for alternative lodgement arrangements and further information.

NDIS Commission portal (New)

Add or manage key personnel

View, update or add service locations

View, update or add participant details

View, add or update contact details

Notify us about changes and events

NDIS Commission portal (Existing)

Add or manage key personnel

Add or manage supports and services

Update your contact details

Notify us about changes and events

Notify us about changes and events


Communication and messaging

NDIS Commission portal (Existing)

Auditors

Audits in the existing portal

NDIS Commission portal (Existing)

Associate with a registration application

Update registration application

Attaching audit documents

Rate and finalise practice standard outcomes

Remove a document from an application

Updating audit outcomes for new NDIS practice standards in COS

Recording a periodic audit and Tasking in the NDIS Commission Portal

Principles for Audit Reports

Recording the closure of minor non-conformities in COS

Reportable Incidents

NDIS Commission portal (New)

Reportable Incidents overview

Create an incident report for your own supports and services

Create an incident report for another registered provider's support and services

Report an unauthorised restricted practice

Category, subcategory and cause glossary

Create a 5-day incident report after a 24-hr report is submitted

Manage your Reportable Incidents and drafts

Updating a report or adding additional information

Weekly reporting of unauthorised restrictive practices

Respond to a Request for Information

NDIS Commission portal (Existing)

Complete the 5-day notification form

Managing your Reportable Incidents

Complete the final report

Behaviour support

Behaviour support plans

NDIS Commission portal (New)

Behaviour support plans overview

Apply to be an NDIS behaviour support practitioner

NDIS Commission portal (Existing)

Applying to be an NDIS behaviour support practitioner

Responding to a request for information

Lodging new entry level reconsideration application

NDIS behaviour support practitioner tasks

NDIS Commission portal (New)

Lodge a behaviour support plan

Updating the status of a behaviour support plan

View implementing provider plan acceptance status

NDIS Commission portal (Existing)

Update practitioner profile

Implementing provider tasks

NDIS Commission portal (New)

Accepting or rejecting a behaviour support plan

Linking a behaviour support plan to a participant's record

Uploading evidence of restrictive practice authorisation

NDIS Commission portal (Existing)

Activating and authorising a behaviour support plan

Reporting restrictive practices

NDIS Commission portal (New)

Monthly reporting guidance for providers

Monthly reporting on authorised restrictive practices - Routine

Monthly reporting on authorised restrictive practices - PRN

Monthly reporting on authorised restrictive practices - Reporting a varied use

Report an unauthorised restricted practice

Weekly reporting of unauthorised restrictive practices

NDIS Commission portal (Existing)

Monthly reporting of regulated restrictive practices

Worker screening

Worker screening for registered providers

NDIS Commission portal (New)

Locate Employer ID for worker screening

Link, unlink or re-link a worker: registered providers

Check a worker's clearance status: registered providers

Verify a worker's screening request: registered providers

NDIS Commission portal (Existing)

Find your Employer ID: registered providers

Manage email preferences: registered providers

Notifications and inbox: registered providers

Access and Management of the NDIS Worker Screening Database: registered providers

Worker screening for unregistered providers

NDIS Commission portal (Existing)

Apply for access to the NDIS worker screening database: unregistered providers

Finalise access to the database once your application has been approved: unregistered providers

Approve or reject a request for access: unregistered providers

Log in to the NDIS worker screening database once your access has been finalised: unregistered providers

Find your employer ID number: unregistered providers

Generate an employer ID document: unregistered providers

Verify or reject a worker screening verification request: unregistered providers

Link or unlink a worker: unregistered providers

Update account information: unregistered providers

View requests and notifications in the portal inbox: unregistered providers

Access and management of the NDIS worker screening database: unregistered providers

Worker screening for participants

NDIS Commission portal (Existing)

Apply for access to the NDIS worker screening database: participants

Finalise access to the database once your application has been approved: participants

Approve or reject a request for access: participants

Log in to the NDIS worker screening database once your access has been finalised: participants

Find your participant worker screening ID number: participants

Generate a participant worker screening ID document: participants

Verify a worker screening verification request: participants

Link or unlink a worker: participants

Add or update participant details: participants

Add or change nominee details: participants

View requests and notifications in the portal inbox: participants

Was this page helpful?

Your response will help us improve this website.

We will use your feedback to improve NDIS Commission services in line with our privacy policy.