This video is for registered NDIS providers who need to tell us about a Reportable Incident. It shows how to report and manage incidents in the new NDIS Commission portal, including 24-hour and 5-day reports, unauthorised restrictive practices, saving drafts, providing additional information and ongoing reporting.
Welcome to this short tutorial explaining how to manage reportable incidents using the new NDIS Commission Portal.
A reportable incident is a serious event or an alleged event where an NDIS participant is harmed or could have been harmed while NDIS supports and services were being provided.
You can use the new NDIS Commission Portal to report incidents about the death of a participant, a serious injury, abuse, unlawful sexual or physical contact, sexual misconduct, neglect and the use of an unauthorised restrictive practise, also called a URP.
After you log into the new Portal, the Reportable incident tab is where you go to report an incident.
The on-screen text will guide you through each step.
You must report incidents that happen in your own services.
You can also report an incident that happened in another registered provider service.
If the incident is not about NDIS supports or services, the portal will tell you it might not be a reportable incident.
You will still need to manage risks and help the person involved.
There are strict time limits for reporting an incident.
For most types of incident, you must submit your report within 24 hours of key personnel finding out about the incident.
This is called the immediate notification or 24-hour report.
After that you must submit additional information within 5 business days of key personnel becoming aware of the incident.
This is called the 5-day report.
It asks about the action you have taken, safeguarding and any outstanding risk.
If you have all the information you need and there is no ongoing risk to the participant, the system will let you submit 24 hour details and then go straight into the 5-day report.
If the incident involves an unauthorised restrictive practice, the rules are different.
An unauthorised restrictive practice is something used to control or limit a person's movement or freedom without proper legal, ethical or clinical approval.
For these incidents, you will be guided to fill out the full 5-day report form.
You can save your report as a draft while you are filling it in.
Your draft will stay in the portal for up to 30 days.
You can come back to it via the drafts tab at any time.
Commission staff cannot see your drafts.
If you do not submit your draft within 30 days, the system will delete it.
Once you submit a report, a reportable incidents officer at the Commission will review it.
You can see all your incidents in the Manage Reportable Incidents list on the Reportable Incidents landing page.
This list shows you the case number, the current status, the submission date, who submitted the report, the name of the participant, and the incident type or category.
If you submitted a 24-hour report, you can find it in the list and click on it to start your 5-day report.
The 5-day report will already have the details from your first report.
You will update or add additional information in the relevant sections of the form.
Once you submit an incident report, you cannot edit it.
However, you can add new information as needed or in reply to questions that the Commission may ask.
If a URP has been approved for ongoing reporting, you can find that approval case in the portal and upload your weekly reports directly.
If you create a Behaviour Support Plan, you can link it to the related URP.
The Commission's Behaviour Support Officer will be able to see this link.
So that's a high-level overview of how to report incidents through the new NDIS Commission Portal.
You can access more detailed guides via the Commission website.
Thanks for watching.