NDIS Code of Conduct (NDIS Providers)

The NDIS Code of Conduct promotes safe and ethical service delivery, by setting out expectations for safe and ethical services and supports for both NDIS providers and workers.

The NDIS Code of Conduct requires workers and providers delivering NDIS supports to:

  • act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
  • respect the privacy of people with disability
  • provide supports and services in a safe and competent manner with care and skill
  • act with integrity, honesty, and transparency
  • promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct.

The Code of Conduct applies to:

  • registered NDIS providers
  • unregistered NDIS providers
  • providers delivering information, linkages, and capacity building activities
  • providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.

The NDIS Commission will apply the Code to its employees, in addition to the Australian Public Service Code of Conduct.

Draft guidelines have been developed to help NDIS providers and workers understand their obligations under the NDIS Code of Conduct.

More information