Which portal do I use?
Registered providers now use two provider portals. Start new work in the new portal. Use the existing portal to finish work already underway and access historical records. You may need to maintain some information and staff access across both portals.
NDIS Commission Portal (New)
NDIS Commission Portal (Existing)
Registration and your details
Use the new portal to:
- apply for registration, re-register or renew your registration.
- tell us about a change or event that affects your registration.
- manage your registration details, including participants, staff and practitioners.
Registration and your details
Use the existing portal to:
- finish registration, re-registration or renewal work started before 12 October
- check an applications progress or withdraw it
- access historical registration records
- maintain workers and participants where required.
Audits
Use the new portal for:
- new audits as they become available.
Audits
Use the existing portal to:
- complete audits started before 12 October
- view existing audit records and history
- periodic audits.
Behaviour support
Use the new portal to:
- lodge a new behaviour support plan
- manage plans lodged from 12 October
- lodge monthly reporting for plans lodged from 12 October.
Behaviour support
Use the existing portal to:
- lodge monthly reporting for existing plans lodged before 12 October
- access historical behaviour support records.
Reportable incidents
Use the new portal to:
- lodge a new reportable incident
- manage incidents lodged from 12 October.
Reportable incidents
Use the existing portal to:
- manage incidents lodged before 12 October
- access historical reportable incident records.
Worker screening
Use the new portal to:
- complete worker screening activities for registered and deregistered providers from 12 October.
Worker screening
- From 12 October, registered and deregistered providers use the new portal for worker screening activities.
- Other users continue to use the existing portal.
Staff access
Use the new portal to:
- manage access and roles for the new portal
- make sure at least one active staff member is assigned to each role your organisation needs
This may include:
- Registrant
- Worker Screening Officer
- Access Delegate
- Behaviour Support Lodgement Officer
- Restrictive Practice Reporting Officer
- Reportable Incidents Officer.
Staff access
Use the existing portal to:
- manage access to the existing portal.
Staff access needs to be maintained separately in each portal.
Need help?
If you need technical help with the NDIS Commission Portals, you can:
- see our NDIS Commission Portal Quick Reference Guide.
- use the NDIS Commission Portal technical help form.
Need more guidance?
Visit the Provider Toolkit for step-by-step guides, information about which portal to use, and help using the new portal.