Privacy collection notice: Participant and provider packs

This Privacy Collection Notice is for members of the public who opt-in to receive the NDIS Quality and Safeguards Commission (NDIS Commission) Participant or Provider pack. 

This Privacy Collection Notice explains how the NDIS Commission manages personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and should be read in conjunction with our Privacy Policy and Privacy Statement.

The NDIS Commission is collecting your personal information for the purpose of fulfilling your request to receive the Participant or Provider pack.   

The NDIS Commission may also use your personal information to invite you to share feedback, provide you with updates on our future resources and inform you about activities or the work of the NDIS Commission. 

The NDIS Commission will collect your personal information, including your:  

• your first and last name
• organisation or provider name
• email address
• phone
• postal address
• contact telephone number
• your personal views or opinions

How do we collect personal information?

The NDIS Commission will collect your personal information when you register to receive the Provider or Participant pack by using our online webform. 

If you express your interest in receiving a Provider or Participant pack, we may also collect your personal information by:

• telephone
• email
• working groups or seminars.

Cookies  

The NDIS Commission may collect and use Cookies to maintain contact with you as a user of our website. A Cookie is a small file supplied by the NDIS Commission and stored by your web browser software on your computer when you access the NDIS Commission website. 

Who will the NDIS Commission disclose your personal information to?  

The NDIS Commission will disclose your personal information to contracted service providers who assist us with gathering data or emailing or posting the Participant or Provider packs.  

Personal information obtained by the NDIS Commission will only be used and disclosed for the purposes outlined above and will not be used or disclosed without your consent for any other purpose, except as authorised under the Privacy Act or where authorised or required by law, including by the NDIS Act.  

Overseas disclosure of your personal information  

The NDIS Commission does not usually disclose personal information to overseas parties. At times, the NDIS Commission website may contain links to other third-party websites outside the NDIS Commission. The NDIS Commission is not responsible for the privacy practices of third parties and encourages you to review these privacy policies to make your own decision about their privacy practices.  

How long will your personal information be kept? 

The NDIS Commission will store your personal information in accordance with the Privacy Act and the Archives Act 1983 (Archives Act) to contact you and provide the Provider or Participant Pack and contact you, until you withdraw consent. 

At any time, you can withdraw your consent by contacting the NDIS Commission at: internalintegrity@ndiscommission.gov.au 

Access and correct your personal information 

The NDIS Commission’s Privacy policy contains important information about how you can

Privacy complaints  

You can make a complaint to the NDIS Commission or enquire about a breach of the Australian Privacy Principles and for information about how the NDIS Commission addresses privacy complaints. 

Contact details 

The NDIS Commission, Internal Integrity Unit can be contacted using the following details:

• Email: internalintegrity@ndiscommission.gov.au
• Telephone: 1800 035 544
• Post: NDIS Commission Internal Integrity, PO Box 210, Penrith NSW 2750 

Confirmation and consent 

By providing your personal information to register to receive the Provider or Participant pack, you consent to the NDIS Commission collecting and handling your personal information (including sensitive information) in accordance with this Privacy Collection Notice.