In this video, you will be taken through a live demonstration of how to submit a reportable incident in the NDIS Commission Portal (new), step-by-step.
Good afternoon, everyone. Thank you. Today, we might just give people another minute or two to join the meeting before we get started. All right, well, it looks like we've got a lot of people in already and they're slow to trickle. So we might get started and obviously let other people join us as they can this afternoon. So again, thank you so much for joining us this afternoon. My name is Anna Polson. I am the Acting Assistant Commissioner for Data Change and Program Management at the NDIS Quality and Safeguards Commission. And I'm very excited to be here to talk to you today about reportable incidents and getting ready for the new NDIS Commission portal. which launches on 12 October. So today, we'll give you an overview of how reportable incidents will work in the new portal, followed by a live demonstration, which Jo will take us through so that you can see the process in practice. And there are some important things that we need providers to know before we go live. So we'll finish up with how you get that information today as well.
I would like to start though by acknowledging the traditional custodians of the lands from which I'm joining you today and for me that's the Ngunnawal people in Canberra and I pay my respects to their Elders past present, and I would like to extend that respect to any Aboriginal or Torres Strait Islander people who are joining us today as well, and also acknowledge the traditional owners of the lands from which you're all joining from today as well. So Canberra is known to mean meeting place. in the spirit of respect and collaboration. I would also like to acknowledge all those people with lived experience of disability and those that support them. So thank you for joining us again today in the webinar. Before we start with the really exciting stuff, just a few housekeeping notes to begin. We obviously have our wonderful Auslan interpreters here today with us. Closed captions are also available in Teams. If you go up to the More ellipse, and the Language settings, you can turn on closed captions there. The session is being recorded, and so to protect privacy, we have disabled the chat and the QA function as well as cameras. In today's session, we will have that live demonstration, as I mentioned as well. So we have taken extra care to make sure that it runs smoothly. But as always, with technology, you never quite know what's going to happen. So hopefully, we will be fine today. But if not, we will have a recorded version of the session available up on the website for those who aren't able to view it. And that will obviously also be available for people who are not able to attend in person today.
If you do have any feedback after today's session, we would really love to hear it, and the DART program email is on the screen now for you, and that's the best place to send any of that, any feedback that you have. So today is really about giving you a practical look at reportable incidents in the new portal. We'll start with a short overview of the reporting journey, and then Jo, who's our subject matter expert, is here to take you into the portal for a live demonstration of how it will work. So... Importantly, from October 12th, new reportable incidents will be lodged in the new portal. If you've lodged an incident before October 12th, you will continue to manage that incident in the existing portal until it's closed. So for a period of time, we will be working across both portals, but we'll come back to that at the end and show you where to find guidance that sets out which portal to use and what you need to know before we go-live.6 So before we go into the demonstration, we're just going to start with a short overview of the reportable incident journey in the new portal. It covers some of the key things that you'll see. including how to lodge and manage an incident. Moving from a 24-hour report to a 5-day report. drafts, additional information, and URP reporting. It also touches on how reportable incidents connects with behaviour support in the new portal. So this is a high-level picture and straight after the video, Jo will take you into the portal and show you how it works in practice.
Welcome to this short tutorial, explaining how to manage reportable incidents using the new NDIS Commission Portal. A reportable incident is a serious event, or an alleged event, where an NDIS participant is harmed, or could have been harmed, while NDIS supports and services were being provided. You can use the new NDIS Commission Portal to report incidents about the death of a participant, a serious injury, abuse, unlawful sexual or physical contact, sexual misconduct, neglect, and the use of an Unauthorised Restrictive Practice, also called a URP. After you log into the new portal, the Reportable Incident tab is where you go to report an incident. The on-screen text will guide you through each step. You must report incidents that happen in your own services. You can also report an incident that happened in another registered provider's service. If the incident is not about NDIS support or services, the portal will tell you it might not be a reportable incident. You will still need to manage risks and help the person involved. There are strict time limits for reporting an incident.
For most types of incident, you must submit your report within 24 hours of key personnel finding out about the incident. This is called the immediate notification, or 24-hour report. After that, you must submit additional information within 5 business days of key personnel becoming aware of the incident. This is called the 5-day report. It asks about the action you have taken, safeguarding, and any outstanding risk. If you have all the information you need and there is no ongoing risk to the participant, the system will let you submit 24-hour details and then go straight into the 5-day report. If the incident involves an Unauthorised Restrictive Practice, the rules are different. An Unauthorised Restrictive Practice is something used to control or limit a person's movement or freedom without proper legal, ethical, or clinical approval. For these incidents, you will be guided to fill out the full 5-day report form. You can save your report as a draft while you are filling it in. Your draft will stay in the portal for up to 30 days. You can come back to it via the drafts tab at any time. Commission staff cannot see your drafts. If you do not submit your draft within 30 days, the system will delete it.
Once you submit a report, a Reportable Incidents Officer at the Commission will review it. You can see all your incidents in the Manage Reportable Incidents list on the Reportable Incidents landing page. This list shows you the case number, the current status, the submission date, who submitted the report, the name of the participant and the incident type or category. If you submitted a 24-hour report, you can find it in the list and click on it to start your 5-day report. The 5-day report will already have the details from your first report. You will update or add additional information in the relevant sections of the form. Once you submit an incident report, you cannot edit it. However, you can add new information as needed, or in reply to questions that the Commission may ask. If a URP has been approved for ongoing reporting, you can find that approval case in the portal and upload your weekly reports directly. If you create a Behaviour Support Plan, you can link it to the related URP. The Commission's Behaviour Support Officer will be able to see this link. So that's a high-level overview of how to report incidents through the new NDIS Commission portal. You can access more detailed guides via the Commission website. Thanks for watching!
Thank you. I hope that gave you a good insight into the journey for reportable incidents. But now I'd like to hand over to Jo Bonney, who's going to take you through a more detail, a live demonstration on how that will work. Thanks, Jo. Hey, everybody. Thank you so much, Anna. So my name's Jo Bonney and I'm the subject matter expert working on the reportable incidents submission form. Today, we'll take a quick look at what's new and then we'll get into our live demonstration so I can show you how the form will work. So we've introduced a new third party report whereby you can tell us about incidents that you know to have occurred with another registered provider. We've added new additional information button to your reportable incidents that will appear after you have completed the submission of the 5-day report and you'll be able to return to your reportable incident at any time, even if it has been finalised, to provide us with new or updated information. We've also made changes to the way that we request more information from you. We will send you an email to alert you to a new request for information that you will then be able to view and respond to directly on the portal.
Participant and worker information will look a little bit different. We will be using the information that you have already supplied to us to pre-populate the names and contact details of your workers and participants. we've made some significant changes to the way that you can submit your reportable incidents. So after you have completed the mandatory questions for the 24-hour report, and if you already have the information required to complete your report, you've taken appropriate action and you can confirm that there are no outstanding risks to the participant or others, then the 5-day assessment questions will auto-populate for you. Subcategory and cause lists. We've introduced a new way to report the details about an incident by providing pick lists for subcategories and causes, and we can take a look at those together shortly.
Draft reports. You are able to save your progress as a draft report at any time and we have introduced an automatic function to delete your draft reports after 30 days. Please keep in mind that only you will be able to see your draft reports. The Commission does not have visibility of them and nobody else from your organisation will be able to view them. URP reporting. Our current reporting system requires the submission of a 24-hour report prior to submitting a 5-day URP report. And as we all know, the rules only require a URP report to be submitted at 5 days. So we have now ensured that when you are telling us about the use of an Unauthorised Restrictive Practice, you will only need to submit a single 5-day report. Smart Forms. Our new smart form uses conditional logic so that you will be asked the questions that relate to the circumstances of the incident that you are telling us about. And lastly, the single reportable incident officer role. You will notice that there is a change to the roles that you are assigned when submitting reportable incidents. The two roles currently available to providers will be replaced with a single role, which will be named the Reportable Incident Officer. And this can be assigned to the officers that you select. This role will be responsible for preparing, reviewing and submitting reportable incidents. So today, we'll take a look at the reportable incidents form as it will appear to you on the portal. I will show you the information that you are provided with to help you get started, how to select the correct form and provide you with a step-by-step guide to complete and submit a third party report, as well as showing you the reportable incident form. So I'll now share my screen with you and together we will walk through the end-to-end process of submitting a reportable incident in the new NDIS Commission Portal.
So on screen now, you should be able to see the portal as it will appear to you when you first enter it. We're currently on the Home screen. and you'll notice across the top of the screen that we have all of our streams, and depending on your access, as to what you can view. So today, we're going to select reportable incidents and get taken to the home screen for reportable incidents. At the top of the screen, you can see that we've got a button to create a reportable incident. I'm going to leave that just for a moment and we're going to scroll down and have a look at the rest of our screen. The video made reference to the Manage Reportable Incidents page. So this is where you can see all of the reportable incidents that have been submitted. You can identify the current status of them and you can come back in to complete your 24-hour reports. or add additional information to your 5-day reports. We've provided you with a list view so that you can select the reportable incident types that you might be looking for, and information to help you to identify by participant name, date, status and category so that you can identify the reportable incident you might be looking for. You'll also notice the My Drafts tab. This is where you can access any reports that you might have in draft. Simply click on the link and it will take you to the report and the situation that you left it in. It will retain all of the information. that you've already entered. And the final tab is our Request For Information tab. And this is where you'll be able to view any request for information that the Commission might have sent you.
Let's scroll back up now and we'll move back into our Create Reportable Incident function. As the screen loads, you'll notice that you're provided with some information that you'll need before starting your form. So it provides you with some helpful tips about what you will need to tell us. It will help you to clarify if your information is a reportable incident. and it will confirm the timeframes for reporting. We've also taken the liberty to provide some definitions for each of the categories, just so that you can be sure that you are reporting for the best placed category for your incident. When you get to the bottom of this page, you'll see these three questions. Depending on the question you select, you'll be provided with different information. So is this incident in relation to your supports and services? I'm going to start by selecting the third option, which is not in connection with NDIS supports and services. By selecting that, I'm automatically given some guidance information, which will help me to think about what I can do with the information I have. So in this case, it's not a reportable incident, but I may still have some obligations to ensure that the right departments are aware. I might need to be telling the police, child protection. I might need to still be getting some help in for the participant. The second option will take us to our third party report and I'm going to select that. Again, you'll get some information about what a third party report is. And I'm going to start today by demonstrating our third party report form.
So, we'll select Start Report and be taken immediately to our form. This form has been designed for your efficiencies. We've only got 12 questions on it and we have ensured that the information that we request of you is information that we think you will have. With that in mind, we haven't made all of the fields mandatory. But what we do ask is that you provide us with as much information as possible when you are submitting your third party report. The more you provide us, the better opportunity we have to identify the correct participant, the correct provider and the correct worker. So the form will ask you a series of questions. Again, please provide as much information as you have. So who is the provider responsible for providing supports? Please pop in the best version, I suppose, of the provider's name as you are aware of it. If you happen to know the ABN number, lovely, please provide it for us.
We then ask you how you've been made aware of the incident occurring and you might you may be able to choose a couple of options here. For today's demonstration, I'm going to say that it was staff reporting. The participant's name. It's free text so that you can provide us with any information you might know in regards to the participant. So you may only know a first name, you may know their name, or you might know a nickname. Anything that you can provide to us, again, will assist us to identify the right person. Again, the involved person is also a blank field. You may know the worker as John or Mary, but you may not know their surname. Please provide us with what you do know. We then ask you if the participant is safe, acknowledging that you may not be sure. For this case, I'm going to say that we're not sure. If the participant is not safe, please keep in mind that you may still have some requirements to support that participant and to ensure that their safety can be confirmed. So please select any safeguarding or immediate actions that have been taken that you're aware of. So that might be something that you have initiated, or it might be something you know that the responsible provider has initiated. So you can select any or all that apply. For today, I'm going to say None.
You're then asked to provide a description of what your concerns are. So in this case, we're reporting that one of our workers has attended a day option program and have observed a staff member treating their participant. quite roughly, grabbing them by the arm, pulling them towards the door and threatening to make them walk home. When did the incident occur? This is another free text field. We haven't included a calendar on purpose, knowing that sometimes it might come from a participant or from another worker who just knows that it happened last week, last month. It could have happened at any time. So again, if you do have information like that, please provide it. If you have the date, wonderful. Thank you. Where did the incident occur? We've introduced a lookup for all of our addresses whereby you can start to type the address and the system will automatically populate all of the addresses that relate to what you've started typing. You can select your correct address. and that is done for you. If you're not sure or you can't find it, please select the Can't Find The Address button and you'll be able to write Unknown or provide the details of what you do know. Lastly, who can we contact if we require further information? This is somebody from your organisation that you're happy and authorised for us to talk to about the details of this incident. When you start to type the worker's name, it will populate with the people who are employed with you that match those letters that you've started to type. So in this case, we'll select the provider worker. You're then able to add any additional information or attachments to this record. So if you do have a letter, if you like some correspondence, if you've got a report, if you've got photos, you're able to simply upload them or drag and drop them in. We're accepting file sizes of up to 100 MB, which is considerably larger than what we had previously. And we can also accept videos and audio files.
That's it for the information on this report. By selecting Next Step, We are then able to review all of the information we've provided. If you have a look and you realise you've missed something or you didn't get something quite right, you can come back up to the steps on the right hand side and select Incident Description and it will take you back to the previous page. So I've reviewed this information. I'm happy that I have everything I need. I'm going to tick the Declaration to say that to the best of my knowledge, I am telling the truth and sharing the information as honestly as I can. And when I'm ready, I will select Submit. We'll then get our acknowledgement, which gives us our Reportable Incident Number and also the date submitted. And you'll be given this little information box saying thank you and we will reach out to you if we have any further questions. So that is how simple it will be for you to submit a third party report. We'll go back to the Portal Home now. We'll come back to the Create Reportable Incident button, and scroll our way back down to those three options in the last question. This time, we're going to select My Supports and Services. Again, I'll receive some guidance information. And I can select Start Report.
The first page that we receive is our primary category page where we need to select the primary category that has had the most impact to the participant. So as we are working through our category, subcategory and causes, we are able to add multiple subcategories and multiple causes, but we can only select one category at a time. So in the event that a incident might include, for example, a serious injury and neglect, or as well as a URP, the URP will always need to be reported separately. and you will select the serious injury or neglect that has had the largest impact or the most impact on the participant. So I'm going to start today by showing you some of the conditional logic that we have built in to our form. We'll start with the URPs and select the Unauthorised Restrictive Practice category. You'll see that by selecting a URP, I'm instantly provided with some additional information. This information will take you back to our website with some practice guides for risk of harm, sorry, high risk of harm for participants. Surveillance Technology Practice Guide and also our Safe Transportation Practice Guide. So that will assist you to ensure that the information you have is a reportable incident.
And we've also considered some of our most frequently asked questions and have provided some guidance around one-on-one and two-on one-supports and also restrictive practices that impact on others. So when selecting a URP, I would encourage you to have a look at this information, confirm that what you are telling us about does meet the criteria of a URP and when you're happy with that it does meet that criteria, please proceed and we'll start to have a look at the rest of the form. The setup for a URP does look a little bit different to our other forms and I just wanted to work through this first page with you. I'm going to start by selecting our subcategory of environmental restraint. And you'll see that by doing that, I'm instantly presented with a selection of restrictive practice subtypes. So, we can select the one that is most relevant for the... for the report that we are providing. And for today, I'm going to select Restricted Access To Community. You'll find that the risk of harm is the same for all URP categories or subcategories. And today I'm going to say it's Risk Of Harm To Others. Again, as per the previous form, we can start to type in our participant's name and it will provide us with the options that meet that criteria. and simply select them from the list. We're then asked to free text the conditions in which the URP has been used. And in this case, we're looking at a door that's been locked. It's a one-off use of locking that door. The neighbours were being super noisy. The participant was getting frustrated with them, and was threatening, was wanting to threaten the neighbours. So the staff have made a decision to close the door. The impact of the incident to the participant, in this case I'm going to say minor.
Because the provider has told us that it was a one-off and it was in response to a situation, we can select the once-off single emergency use. However, we also have allowed for you to be able to select a PRN. or a routine use. So let's have a look at our once-off first. By selecting Once Off, we will be asked if we have ever used that restrictive practice before. And if you do say yes, you will be asked about the most recent use. So you can give us a date or if you've got the RI number, we would appreciate that. Let's say No in this instance. So what I need to do now is add a URP usage detail. So I can simply choose the date of the use, we'll say it occurred yesterday. If it was something that was happening for 24 hours, I could simply tick the box and my time questions will disappear. I'm not going to tick the box, therefore I need to enter the start time and the end time. The location, it was the participant's home, so we can select that, but there's a number of different locations here that you can choose from. The implementing staff member, again, if you start to type the worker's name, it will populate for you and you can select it. and then we just have the opportunity for you to tell us any notes or anything else about the use of that practice. When you're happy with that, please select Save.
And you will now see that this information has started to populate for us. If you'd used a second use of it, you're welcome to add more uses in there as well. Very quickly, I'm going to come back up now. I'm going to select Chemical Restraint. I'm going to scroll over the information we've already entered until we get to the administration type. And I'm going to select Routine. By doing this, you'll see that we now have some different questions popped up for us. So the first use date, we can go back 5 days because we do have 5 days to report the use of a URP. For today's purposes, we'll make it tomorrow, yesterday as our date. And we now need to add a restraint detail. So by selecting that, I can start to add the name of the medication that we've used. It will then produce a list for me to select from. and then I get to enter how often we are using this medication. Depending on my selections, I'll be given some different options in order to record this. So if we look at daily, we then are asked how many times per day. So it might be once, twice, three times a day. If we select, for example, three, then we are given three opportunities to enter the dosage and the unit of measurement. So we can start to identify that there might be 10 milligrams in the morning, 5 milligrams at lunch, for example. If we select weekly, we are then asked how often a week. So is it every week or is it every 2, 3, 4 weeks? I'm going to say it's every 2 weeks. We'll say it's on a Monday, and we can enter a time, dosage, and measurement. I'm going to scroll back up now. And we're going to have a look at one of our other categories.
If we have a look at death, you will notice that there's a few different questions that come through here as well. So, very quickly, just to point out those points of difference. We will ask you if the cause of death has been confirmed. If you say yes, we will provide you with a list whereby you can select that cause of death. For today's purposes, I'm going to select a bowel condition. Was the participant's death expected? It's a simple yes or no. What were the circumstances leading up to the incident? It's a free text space for you to tell us about supports that may have already been in place. So in this case, we can confirm that the participant had been diagnosed and had asked to come home. They were receiving end of life supports and they did have a palliative care plan in place. We then ask you to describe the detail of the incident. Again, free text for you to tell us as much as you need to in regards to what has occurred. So in this case, we would be confirming that staff have gone in to check on the participant in the morning and found them to be unresponsive. We will then ask you about the care plans that the participant had in place. You can select as many of these as are relevant. whether or not the participant was their own decision maker, and you're able to add the details. and whether or not multiple participants have been impacted.
Okay, scrolling back up, let's have a quick look now at how our subcategories and cause lists work. So very quickly, I'm going to click on the abuse of a person with disability. and you'll see it comes up with an option to add subcategory. I'm going to select that, and I'm provided with a list of subcategories. At any point on the form, wherever you are, if you select Other, you will always be provided with a free text box, which is mandatory for you to tell us what the other might be. As you select on a subcategory, you will see that a relevant list of causes starts to show. So I've selected Physical Abuse. and you can see that there is a range of things here that may be the cause of that physical abuse. If I were to select Psychological and Emotional Abuse, a different list will appear. Now, I'm not going to do that for now.
What I am going to do is now take you through the end-to-end. We're going to use a serious injury and we're going to add in all of the detail that we need. So I've selected Serious Injury and I'm provided with my list of subcategories. For today, I'm going to select Deep Cuts and Wounds caused by a vehicle collision. And I can add another subcategory as well, which I will do. And we will look at a Concussion again caused by that same Vehicle Collision. You can see now that they're both populated here. And it might be in this instance, for example, that there's some serious bruising as well. There might be some fractures. You can continue to add as many subcategories as you need to. The participants details are already here, so I'll leave those there for now. I will change the impact maybe to a Major. At the time of the notification, is the participant safe and in receipt of support? I'm going to say Yes. And what were the circumstances leading up to the incident? So, in this case, we have our staff member, Max, who was taking our participant to the beach. What preventative actions, if any, had been taken? We can say that there was none because we weren't expecting anything to go wrong with that trip.
We've then got a free text base to describe the incident in detail and we can see that unfortunately another car has run a red light and our participant was sitting in the passenger seat and has been fully impacted by that hit. They've lost consciousness for a short period of time and have sustained several injuries. Have multiple participants been impacted? I'm going to say No, but if there was another participant in the vehicle, you would select Yes and you would need to provide a report for each of those participants. At any point in time, I can save my report as Draft and then I'll be able to find it back on the list on the Manage My Reportable Incidents page. I'm going to select Next Step. You'll see up in the top right, our steps are available for the form. At this point in time, if I want to go backwards, I can and I can go in and I can add more information. I can't move forward through the steps. I can only move forward, by selecting the next page option at the bottom.
So now we're asked about specific safeguarding actions that have been taken to ensure the immediate and ongoing safety of the participant. Now, you might notice that at the moment on screen, we can see the next question appearing. What I'm about to do is add our safeguarding and you'll see that new questions will start to pop up immediately under our current question. So what's safeguarding? We have had an ambulance called. Some First Aid was done at the scene. Our participant was escorted to hospital. And of course, being a vehicle accident, the police have been called. So by selecting these options, we are now asked some questions about who has contacted, who has been contacted and any further action we've taken. So, the person who has called the police. We're going to say it's Bob, a community member. Is there an ongoing police investigation? It's probably quite reasonable at this 24-hour time to say that we're not sure. But if you do know, please select it and add in your police event number. If you know the name of the police officer, please add that in as well. We're then asked about who has dialled, who has called for the ambulance. So again, we will say that it was Bob because he's rung 000. The ambulance was called yesterday when the incident occurred. And because we've said that our participant has gone to hospital, we're asked which hospital they've gone to. So we can free text that in.
Now, at this point, we know that our participant has attended hospital and will say that it was yesterday in line with the accident. If we could confirm that they've been admitted to hospital, then we can add that date. And as soon as we confirm that they've been admitted, we are then asked if they've been discharged. I'm going to say Yes. And you will then note that there's a couple of additional questions that pop up, asking if they were able to return to their home. We will say Yes, they were. And if yes, were all equipment and support needs in place? And we will say Yes. Moving along now, which other support people have you contacted? And you can select all that apply. I'm going to say that we've told the Family and the Support Coordinator. We can then free text in the details of those people. Any other external agencies? I'm going to say that it wasn't required, but I do just quickly want to show you, if you select Child Protection, then we will present you with some additional questions about who has contacted Child Protection, the date, and any reference number that you might have. But for today, we will say that there was none required and we can move on to the next page.
This question is about the supports and services that were in place at the time that the incident had occurred. You will need to review the registration groups that you're currently registered for with the Commission and you'll be able to select from there. So we have 3 examples on screen today, but you might have 3 or you might have 23 different registration groups. If I were to select 106, it will ask me a few different questions. If, for example, I was providing a respite support, then I would be asked a few more questions about that respite. So is it a one-off? Is it regular? If it's one-off, I'll be asked to provide the dates that it's started and expected to finish. or if it's a regular respite, then we'll be asking about how regularly that person may attend. So weekly, fortnightly, six monthly, etc. For today, I'm just going to say that we've got 101 Accommodation services in place. And we can move on.
The incident notification, many of these questions will look the same as what you are used to reporting now. So we ask about the date of the incident. So you can have your date, your date range, which will provide you with the date started and ended, or you can have Unknown. we're going to select Yesterday. The first worker, again, the date that they became aware, and I would say that poor Max was very aware yesterday when the incident occurred. and the name of the worker. So, in this case, we'll start typing Max's name and he will appear for us, and we can select him from our desk. The role of the first worker, so we can say that Max is a support worker. and the date of our key personnel. I'm going to say that they found out perhaps about an hour after the accident occurred. Where did the incident occur? We've got a list here for you to select from. So in this situation, I'm going to select Transportation With The Provider. Is it one of our outlets? No, it's not. And again, we can start typing the address or you can select from the list if you're not sure.
On to the next page, we're now asking about who is involved with the incident. So we've got a new question for points of contact and you can add a couple of points of contact if you like. So these are people who you authorise to talk to us on behalf of your organisation about this incident. So, we'll add in our worker. and we'll say that they are part of our management team, and we will save that. We're then asked if anyone else was involved in the incident. So we will say Yes and we will add Max in. So people involved might be a participant, a worker in a risk assessed role, a provider related contact, or somebody else. If you do select somebody else, you'll be provided with the free text builds for you to complete. In our situation today, we've got a worker, we've got Max. We can do our search for Max and add him in. and he's associated as he was driving the vehicle at the time. And, yes, he has been working with other participants, and I can save that.
Now, this is where the 24-hour form can end if you are ready to submit 24. If, however, you've got all of the information you need, the participant is safe and you feel that you have taken the action that's required, you can elect to move on and complete the 5 day report at this time. So are you ready to complete the rest of your assessment? If you say No, then next step will take you to the 24 hour submission. We're going to say Yes. Are there any outstanding risks to the participant? If I say Yes, we will be taken to the 24-hour submission. I'm going to say No. So, by saying no to that one, I'm now given our 5-day questions. So I'm asked if we've taken any further action or planning any further improvements and we can just say that we've got some health appointments set and ready to go. So, there's some free text here for you to be able to add any detail you wish about what those improvements are. How have you considered the participants' views during the management of the incident? And we can say that as many of these as you wish, we'll say that their choices and decisions have been heard. Have you completed a risk assessment? If you select No, we will be asking you why. In this situation, I'm going to say Yes and we can move along.
We now come to the screen that talks about additional information. As we talked about previously, you can add any correspondence, video, photos, reports, findings, anything you might have that is relevant to this situation. In this situation, because our participant has come home from hospital, we will be requesting a copy of the hospital discharge summary. You can attach anything you like and then select Next Step. Again, I'm taken to my review page where I can review all of the information provided and if I do want to go back and make any changes, I can use my steps on the right-hand side to step back, make those changes, and then move through my form again. When I'm happy and I'm sure that everything is provided that I need to tell the Commission, I can tick my Declaration and Submit. I'll then be given my acknowledgement on screen with my ID number, the date submitted and my name for the purpose of today is now Emily, so we can see who it is that has lodged that report. Noting the number 424, I'm going to go back home and we will now be able to locate. this report in our list. That's where I'm going to conclude my demonstration for today. And Anna, I'm going to hand back to you now to wrap up. Thanks, everybody.
Thank you so much, Jo. There's a lot to take through, take people through, and I hope that gave you a really good understanding of what's going to be coming in the reportable incident space in the new portal. It's very exciting. So before we finish, I do quickly just want to bring you back to what we need you to do to get ready. and importantly, where you can go for help as well for that. So the Provider Toolkit has just been refreshed with even more resources and is on the Commission's website. So this is the best place to keep coming back to as you prepare for that October 12 date. We've added practical resources to help you understand the change and to get ready, and this includes guidance, videos, maps, and Easy Read resources, and of course the recordings of these webinars are available there as well for you to go back and look at. There are two important pieces of guidance I'd like you to look at. The first is the checklist of what you need to do before 12 October. And the second is Which Portal Do I Use? guidance And this explains what moves into the new portal. from October 12th versus what stays in the existing portal during that transition period. For reportable incidents, the key message is pretty simple. New incidents from 12 October start in the new portal.
If you have lodged an incident before October 12th, continue managing it in the existing portal until it is closed. And remember that reportable incidents are only one part of our transition to the new portal. So if you work across areas like behaviour support, worker screening, audits or registrations, please use the guidance available on the toolkit to check what applies to that work. So the key points here between now and October 12, visit the Provider Toolkit and use the checklist to get your organisation ready. Check you know which portal you need to use for the work you have underway and make sure that your organisation has reviewed its user access before the 1st of October, so your team is ready for go-live. Now, we know there will be questions from providers when you start using the new portal, and it's not going to necessarily be perfect from day one. but we will continue to improve the guidance and support based on what we hear from you. So please, if you have questions either after today or after our go-live on October 12th, please do send them in to the website, sorry, to the email address that is available on the screen now and we will really look forward to having any feedback that you have. So thank you so much for joining us today. Hope the demonstration has helped you feel more prepared for October 12 and we're excited to see you in the new portal in a couple of weeks time